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The local restaurants & night life The elevators was fairly noisy & in constant use. The shaft was behind our room. An international convention of United Nations Ambassadors at the high school level was taking place hence, the elevators were at peak use......
The bed is AMAZING. That has to be the best sleep that I have had in a very long time. The hotel is in the heart of the city and apparently does not have sound proof walls so it is very noisy all the time however they do leave ear plugs on the night stand to compensate.
Convenient location , comfy beds abundant towels , great conference areas. Lacking amenities like pool and expensive parking very cold unable to change room temp
Amazing stay at beautiful clean hotel with courteous staff! I would highly recommend this hotel!!! Next time we visit my daughter we will definitely be staying there. Place was extremely clean and staff couldn't do enough to make you happy! Haven't stayed in a place that was outstanding in cleanliness with amazing staff in years!!!
The place is gorgeous! And the rooms were really nice! It's more a trend. When you get a budget room, so many amenities are included. When you splurge for some luxury, I feel like you are charged for everything. Breakfast was not included, wifi costs extra, parking was $20 per day. Elevators seemed a bit slow and there's only one of the 3 that go to the garage levels.
Staff was incredible
The attitude of the staff was wonderful. Above and beyond. It had a full service feel - staff only, not the facility, and certainly not the scary parking lot. It simply was not as high end as I expected. I have had two kids attend college closeby, and I always dreamed of being able to afford staying at the Omni. We decided to splurge on our last night there after checking our of a rental house in the area. I guess I built it up in my head that it would be like a Four Seasons or something really nice, but it was no better than the Marriott or the New Haven Hotel which are half the price or less. Disappointing! I was totally unimpressed with the bedding especially, it was like a flash back to the 90's!
evryyhing was good
Verry nice hotel, great location with a lot of accommodations. Don't let the price scare you, well worth it. Woke up with a back ache, bed was not as comfortable as I would have expected. Access to wifi should be included, but you have to pay extra.
The neighborhood is marginal, and with a room on the 4th floor, you get a lot of noise well into the night. Only two elevators were working for almost 20 stories, with a wedding reception going on... made for really long waits.
It was very easy access to and from the highway and downtown. Always wasn't far from the wedding we were going to. Also the free breakfast was good. The LA Quinta was not very comfortable sleeping. The parking was over crowded and the rooms could use a freshen up.
The wallpaper in room was peeling off, stained and moldy looking. The ceiling was stained and poorly patched.
The Staff was great friendly and helpful. When I got to my room the ceiling had hair stuck to it and the bathroom sink was broken. I tried to use the fitness facility and they had no towels, no wipes and the tv was turned up very loud and there was no remote in site.
Room was clean. Kind of a rough area. People drinking in the parking lot. A lot of screaming and yelling in hallways at night.
There's a shuttle available to pick you up from Union Station, which is close by but not exactly walking distance. Their staff is SUPER friendly and really have that New England-region pride of their city and the area. Their rooms are well-maintained and clean. The view toward Long Wharf/Pier and the New Haven harbour - outstanding, I really love the view of a harbourfront! There wasn't much to dislike, but important things to point out was that, upon entering the room, there was one single moth flying around - it didn't make any appearance again after the first night, so I wasn't too bothered by it. The only other oddity that I had to double-take on was the choice of toilets in the room - it was one of those industrial toilets - not that I have a problem with it, but it just wasn't the best choice (plus, the noise that can be heard from your neighbours with the same toilet makes it feel like literally being in a bathroom stall.)
It was nice and relaxing for a stay. I'd have liked a way for to connect my computer to the tv. Also wish there was a microwave.
5 am fire alarm very loud and left behind a pair of pants never to be returned again by iiuserkeeoing.
No deposit. Location is good. Free breakfast foods. Plywood sink front. Old water bottles under tv stand. sound of traffic in the room.
Good for a short stay. Great location. Perfect for what we needed and at the price it was.
There isn't really anything nice I have to say about my experience. The location was good. Facility in serious decline. Room should have been $79 a night not $129 for the lack of quality.
The staff is always very friendly The bathrooms have not been updated.
Good staff, clean comfortable updated rooms.
Can only say perfect
Front desk staff was very helpful and polite. Hotel was a little worn down, bed pillows were terrible. There was a lot of noise from a group of people yelling and partying in the hallway late at night and we also were in the room next to an unruly individual and ended up with hotel security coming up to defuse the situation. Please see email that I previously sent this morning. We would never use this hotel again.
I didn't like the heater in the room was very noisy and the chair in the room was dirty
Easy modern clean Parking is tight
Nothing Went there for the pool for the kids. Was closed. They never offered to call when it opened
Love the warm chocolate chips on checkin. Excellent mattress. Hallways have bad odor and look worn.
Hilton Honors floor. Restaurant was good. I didn't have the buffet like most guests. The kitchen made me a custom omlet and did a good job.
fitness room comfy king bed shower good pool area - dingy
The room is spacious ,clean and well laid out. Breakfast was terrific Front desk staff upon arrival not the friendliest. Appropriate but businesslike and not overly welcoming. Pillow was terrible. We wished we brought our own. Pool clientele left trail of wet floors throughout tiled common areas and elevator. This could be a huge liability for the hotel.
Staff was friendly and attentive. They allowed us to commandeer the lounge and breakfast area for two nights of huge gatherings of family, friends, wine, beer and pizza. The indoor heated pool with two-story water slide was a hit!
friendly staff, quick checkin/out, clean rooms, great location AC was set to 60 deg but never got below 72-75.. and the bed wasn't overly comfortable.
Location to Yale. Clean. Expensive parking.
The whole hotel had a complete overhaul, as did our room. The smell of fresh paint and carpet... Love it. The rooms were spacious, absolutely spotless, (almost) everything brand new, great big beds with lots of pillows. I couldn't understand why they would choose to have such a big renovation, obviously everything was well designed and good quality, only to leave the old shower floors in! Especially as ours was actually quite worn and grubby. The combination of old browning plastic with shiny new marble is not my idea af a design feature...
Everything was very clean, and the rooms are quite nicely appointed. Most of the staff was very nice, too (there was just one check-in person who I found a bit rude). No breakfast included - even of the most basic kind. It's located on a somewhat dicey street. The workout facilities were minimal. The views from the room were ugly, and a bright light from the garage comes in unless you use the full blinds.
A clean renovated hotel just a few blocks walk from Yale's old campus and art galleries. The breakfast buffet was inexpensive and ample and the rooms were clean and comfortable.
The room is clean, tidy with nice furniture, hdtv and comfortable mattresses. The hotel is currently under renovation. Therefore, the gym is not available, which is listed in the web site.
Location in downtown New Canaan Someone is apparently in it for the money only here, the New Haven Hotel offers no value and certainly no "caring" attitude. For that it charges too much at $ 159 per night. You get: - Good downtown location. - Clean room, good size. - Thin walls, to hear the neighbors, and everyone from the hallways. - Mattresses of dubious quality. - Breakfast, a stale buffet in a dark 2nd floor room, is an unfriendly reminder that nobody cares, and at $ 13.99 someone wants to make good money. - Self parking at the Temple Garage at $ 20 overnight, when the public rate is $ 16, no value add, just a surcharge by the hotel. Staff could have pointed out that there is a free parking on weekends around and across... - Very friendly and helpful receptionist, one person only. And Housekeeping knocking at the door at 9am on a Sunday morning makes this a bit of a bad dream in New Haven. Good luck!
The room was clean, well furnished and comfortable Having to pay extra for parking
Front desk staff was very hospitable and friendly. When I asked for a room modification instead of acting like it was nuisance they happily looked into it and ended up accomodating. The room was clean and very comfortable. I will definitely be returning!
Facilities are modern and up-to-date. Very clean. Parking fees are not included in booking prices
Very spacious studio room with many amenities! Clean and comfortable. Front desk was very kind and down to earth. Would stay again. Because of the location, there were not many food options open late! Thankfully, there was a small store open in the lobby of the hotel with snacks, TV dinners and drinks.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The breakfast buffet was amazing! Our room was right by the elevator & you could here it ringing constantly with people getting on & off
i liked that the room had a microwave and fridge. I also like the free breakfast included in my stay. There was leftover food left in my fridge, made me question how thorough the cleaning process was.
This guest did not leave comments about this hotel.
The room was all I needed. Breakfast Buffet outstanding NA
Breakfast was good, except pancakes were frozen one morning. Very loud, very noisy in the room above us. Coffee not ready at 7:00. lobby restroom and hallways were dirty. Breakfast same each day. Room had a stinky smell.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Overall it was a very nice room. Great parking area. Very nice staff. The black out curtains were only at the outer edge of the huge window! There was no track going across so they could not be closed!! At 5 am the sun filled the room and it was impossible to sleep. Not great for a vacation!!! Unfortunately there was a wedding group up very late at night and the sun in our eyes at 5 a.m. Not the romantic weekend we had hoped for
My stay was great every one was very helpful.
Overall extremely clean and comfortable One towel was dirty
Staff was nice, rooms are great, nice restaurant and bar. No complaints
Nice lobby and staff Uncomfortable mattresses.
Staff was very friendly, front desk employees always greeted us when we walked through the lobby. Rooms were clean, food was great. Staff even bought my 3 year old niece ice cream. Pool and hot tub were closed the whole time we were there. We were told it would only be down for a day but it never reopened. After a day of skiing in 15 degree weather all we wanted was to be able to enjoy the hot tub, unfortunately we never got to.
Was there for business. A bit sparse for an HGI in terms of amenities. Rooms clean and comfortable. Staff courteous as always.
She patiently helped me with my cell phone. Google maps so I could find my way to new haven. She didn't interrupt when phone call came in but put the call on hold priotarizing me, the person who was there. That there was no complimentary breakfast but would have added $22 to our billo
Nothing. Hotel staff was rude. The hotel itself was in downtown Bridgeport where parking was an extra fee. Location seemed questionable and there was no skybridge or anything connecting the separate parking structure. Just overall dirty feel. Look elsewhere.
Room was large and super clean, felt like a luxury hotel from the lobby to the room! We were pleasantly surprised given the neighborhood.
The bed was basically the only thing about the room that was worth the money. It was so comfortable and that's rare for me when it comes to hotels. The full size jacuzzi was good too. First of all, I requested a room far away from the elevators. My room was right next to it. Also, they bloody gave me a handicapped room. The nerve of these people. The first night I was there, a guy walks in to the front lobby to buy a room for the night. He gets a room far away from the elevators and on the top floor. Also, there wasn't a hair dryer in my room, no iron and there were barely any channels on the TV. There also wasn't any TP in the bathroom. The free breakfast was disgusting. There were powdered eggs for crying out loud. DO NOT STAY HERE, I NEVER WILL AGAIN.
The breakfast is excellent!
Comfortable bed and room. Solid free breakfast with hot options. Friendly staff.
location, morning coffee and paper. Free WIFI Quick snack to go. Stale or not available.
Ease off comford No
I bought this hotel in general was very nice. Everyone was friendly, the hotel and rooms were very clean. The design was great. Wifi worked, TV choice was good, free flavored waters were a nice touch, and outside and inside lobby seating areas were nice. I prioritize coffee and comfort over exercise. The lack of free coffee in the morning was a bummer. I almost died when they told me how much the coffee was. My wife ran down the street to McDonald's to grab 3 more for my family. The food offerings were gimmicky healthy and expensive. Ie kale chips. While staying fit is nice, the room was definitely geared towards working out. If you also like comfy reading chairs, those were removed so you had more exercise space. as I said, liked the hotel but if you aren't an exercise freak than maybe these small things will also annoy you.
The room and the entire building were amazing. Super friendly staff. Great prices and atmosphere. Will be going back again.
It was simply a stop over on a longer driving trip. Satisfactory, but not great. Not well maintained--looked very tired and in need of better maintenance.
Excellent mattresses Severe minimalist decor. Not a place for families with kids.
The room was so clean and the king bed was so soft. The shower was nice, plenty of hot water and good water pressure. I wish there was a bathtub.
All of the staff were very acomidating, and nice. The hotel was clean, new, convenient, and perfect for a health conscious person. The gym and in room supplies were perfect if you were away from your home gym Everything was great
People and staff were very nice while they are going thru renovation. There were college athletic teams also in the hotel that weekend..They ran up and down the halls till 3:00 am and to my knowledge no one ever asked them to hold the noise down.A constant party till about 3 or 4 am then they would all go into their rooms and go to sleep.Very annoying.
The room was clean and the bed comfortable. Only paper cups provided for coffee in the room. When we asked at the restaurant and front desk we were told that there were no other cups available. The housekeeper, however got us some regular cups.
Clean rooms and lobby, courteous staff. This hotel was what you'd expect from a Courtyard. I went to see Yale with my daughter and the hotel was only convenient to the schools athletic facilities. nice area though! I didn't like paying for self- parking in an outdoor lot. There was a covered section but it was full. Once parked, I had a longish walk back to the lobby with my bags. The basic wifi is free. Hi-speed is $5.95. The basic was fine for slow-surfing the internet but to stream a movie, you might need to upgrade.
Nice big room for the price, great water pressure in the shower, very close to highways, free breakfast. Mattress was too firm for my soft little back
Service during their remodel problems was excellent The actual remodeling caused a few complications. Once the remodel is over. Things i am sure will be excellent
Clean rooms and the bed was comfortable. The staff was very pleasant. Parking was tough to find. Very full lot.
The room was comfortable. The lobby was inviting. Breakfast was wonderful. Front desk staff was friendly. The cleaning staff was rude and the pool was small and overcrowded.
Clean, updated rooms with a relaxed feel & decor. Everything functioned properly and amenities were good. Very nice lobby/gathering area. Friendly 'family' atmosphere and staff. I would definitely recommend this hotel and will use again.
Good location, close to Jennings Beach. Friendly staff. Bathroom had a slight "sewage" smell. Wi-Fi was spotty. Room was very dark, not enough lights; but if I had the blinds open, people could look in.
Beds They room keys
Nice looking rooms, exactly what I needed. Great price. Coffee machine was broken. Ants in cupboards.
I was cut off mid-sentence (once we had been in dialogue about where to get food) by a front desk staffer because another guest (from a wedding party) came after from a conference room with a problem. I thought it was rude and I felt like the wedding party guests were held as a higher priority.
We stay at a variety hotels in this chain across the northeast. This was a good location outside of NY on the way to Boston We didn't receive the room that we paid for and reserved. I was traveling with two of my children and we all slept in one bed in a smokers room. We all didn't sleep well, ended up with sore throats, headaches and our clothes smelling of smoke the rest of the next day as we continued our trip. The hotel was contacted numerous times, said that they would respond and we have not heard back. Super disappointing for this property. It doesn't reflect the chain, it's really a problem with this property.
We were there two nights and they couldn't get the TV to work at all and never offered another room to us so we could watch TV. It was like we bothered the front desk when we kept telling them the TV wasn't fixed. No effort on their part and we usually go there 3 times a year but will not again. Never mind the 11:30pm fire alarm because the kitchen burnt food to a crisp. Lobby was filled with smoke....
The front desk staff were extremely friendly and helpful even at very late hours of the night. Staff members in other parts of the hotel were very friendly and helpful. One member helped my fiancé and I get into the gym when our key didn't seem to work. Some members of the staff did a poor job at maintaining eye contact with us when answering questions. This can be a major issue, as my fiancé felt that the member was not paying attention to her or was distracted from their conversation. This is picky but is the difference between being helpful and highly professional.
The hotel had the layout of an upscale hotel with a large lobby and eating facilities without the expense of an upscale hotel. Would have been nice to have a Jacuzzi..
Comforatble room and convenient to I-95 The carpet and furnishings in the public areas could be revewed.
We stayed there for it's location. The price was good too. The King Size bed was comfortable. The room was small and there was no elevator to the second floor. There was no ice machine on the second floor.
Closely located to my meeting sight. Very helpful and friendly staff. Very comfortable beds. No elevator, though not a big problem
The rooms were very clean and comfortable, the staff was friendly, the free breakfast was great.
I like the fact that it’s one of a kind and not part of a chain. Pool area needs up-grading of outdoor furniture and general up keep of the pool area was poor needs some sprucing up.
Spacious room. The room numbering made little sense, and was haphazard.
The room was clean and comfortable. The staff was friendly and helpful. The pillows were a bit..lumpy.
Rooms on the small side but cozy. Nice bar and bartender was very good. Good menu in restaurant. The breakfast buffet was varied but the food in the hot section was never hot, perhaps lukewarm. Also for tea drinkers it would be nice to have more variety than just Lipton regular and decaf. Didn't realize the hotel had no elevator until I arrived and found I was on the second floor, inconvenient for business travelers with extra baggage. Make sure you specify if that is a problem.
Reasonable rates. Stink from smoke in the rooms.
sono(S Norwalk) picture on line shows hotel overlooking water. Maybe ten miles away. Also I still have issues with your co. regarding the price originally contracted for and having my credit card co dispute charges.
Clean well care for Paking
Loved the complimentary fruit and fruit infused water waiting for the tired traveler in the lobby! Only thing negative and it's a big one is that they don't even free breakfast! I've stayed at many hotels and even the inexpensive hotels have free continental breakfast! This hotel should at least do that! they offer NOTHING not even coffee?
Convenient parking. Very nicely appointed rooms with spa style décor. Paul Mitchell hair products in bathroom. Always plenty of towels for our party of 3. Starbucks coffee for sale in the lobby and free spa water in the lobby. The room was very well sound-proofed, because we were right next to elevator and heard nothing!! also room was SPOTLESS without a speck of mildew in the bathroom. coffee in room did not have enough set ups for 3. there was a charge of $2 for in-room water bottles.
Staff was excellent and very Friendly. Beds comfortable and rooms were clean. Too noisy..could hear every step people took above me in the room and hallways on floors hard to sleep.
the pool, the bed, the golf, the staff and the area
I lived and worked in the area about 15 years ago and I remember the hotel as it was then. They did a great job on the renovation, and it has made the inn a very welcoming place.. I was very impressed with the condos on the property. II had invited friends to the brunch at the Heritage Inn and I was very disappointed with the quality and quantity of the food. I had asked the staff at the front desk what was on the brunch menu; they did not know. .
Idyllic New England setting. Awesome gym facility. Wonderful outdoor pool with a grassy play area and both freshly prepared lunch foods and a full bar at the snack bar. Nice tavern on site with cozy, old-fashioned wood burning fireplace, pool table and helpful staff. Walking trails and a golf course. Close to antiquing area of CT, dairy farms and more. We had 40+ stay for a wedding in the area; it was a fantastic experience. Nearly all of the staff were friendly. Rooms clean.
I liked the hospitality of the staff. Yes, the bathroom door would barely close and the toilet ran all night.
pool, squash, golf, room