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Friendly, great service,comfortable room Difficult to find hotel
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
The hotel staff were cold and rude. The room service was very poor.
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
Very friendly and professional initial welcome. Helpful advice from concierge
Location is very good. It is a expensive hotel, the service was not very nice with the exception of concierge, that they did a great gob. The shower was leaking water so every time you use it, there was water all over the restroom, the hair dryer did not work, Just details that you take for granted at that price range hotels.
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)
If you like the boutique looks with no essence; then you will not mind this hotel. Nothing really works and the staff don't know how to fix it. ,If you like the looks and
Very easy walking distance to everything. Breakfast was included in our stay. Champagne was served on Sunday. Great variety of foods to select from and coffee was amazing. The view of the Grand Canal cannot be any better. Hotel room key and safe were old world.
Luxury hotel Location in the heart of Service Modern ambience Great breakfast Service was 5 star They helped us book museum tickets, dinner reservations etc Concierge Raphaela was just amazing No negatives.
Location and personal attention
Well appointed. Classic beauty with modern convenience. The heat control!
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
I stayed at the Casanova Suites which adjacent to the Bauers and for a family of four was great!! The location is just the greatest. The rooms were huge and they offered everything including 2 bathrooms!!! If you are traveling with young adults and spending time in Venice, this place is it. It was not cheap and it shouldnt be but well worth it!! Your on the main canal and yds from St Marks square. I will recomend it to my friends. Needed more TV sets in the bedrooms.
Location Internet and telephone net were very weak Casanova side was not good to stay
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
location,design,very friendly staff nothing
Very central location to all that Venice offers and yet the right side of the Grande Canal to get away from all of it and unwind. Right next to Salute water taxi stop. Room was fabulous and staff were very attentive
I thought the hotel staff was extremely pleasant and accomodating. Everything was terrific, however, there was one item to note. One evening while sitting in the bar lounge we ordered an appetizer. For 30 Euro's we got what one could only describe as a match-stick sized spring roll. I thought the portion and price were not consistent. However, the breakfast bar was fantastic.
the place is not five stars it s three stars. The terrace is not covered so the birds take all your food, the bathrooms are tiny and the water spills all over, the internet slow.
The best hotel in Athens. We ended up eating both at the roof top Restaurant and Main follow breakfast room and had excellent food, service and views. Highly recommend! Surrounding neighborhood wasn't very upscale
kindness of the staff they where working in our hallway with more than 5 persons, ceilings opened etc.
Good location. Staff friendly & helpful. Breakfast excellent. Service always readily available. Room small & expensive for what it was. Air conditioning iffy.
Fantastic hotel with a stunning location in Venice.
Very helpful and friendly staff, excellent and quiet location, well equpped and comfortable room with a beautiful view Bathroom on the small side
i like the design of the hotel and the staff were very friendly and very helpful No
Very quiet room and very stylish/modern interiors. Breakfast was very good, too. Not particularly
friendly staff, excellent breakfast (very nice terrace!), nice room (though a bit small), good design,
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
atomosphere and comfort, very accomodating. Good service from staff
Great location, great staff and nice room. For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
the quality and good taste of the decore. the sauna and swimming pool not working and the lack of apology or compensation for it
The rooms are well designed and the bedding and towels etc exemplary I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc. Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
Location, Confort No Complaints
location, comfort and service. the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
What I preferred in the hotel was the location. The room was nice, spacious and clean. The view from the room was not good. The breakfast was poor.
Wonderful settings, excellent location, a beautiful building. Enjoyed the delicious "Corto Maltese" cocktail at the fabulous bar. The cost of the breakfast buffet at 110 euro per person a bit high to digest !
Great location, attentive staff and service was great. The bar menu on the terrace could have offered some more choice and was a little expensive but the views were amazing. Would have been nice to have some wine in the mini bar and maybe some spirits available.
Excellent service and hotel location. Constantly felt a part of Venice
location location location the hotel staff - do like they care but they really don't!
The rooms were just like Venice itself - fairytale like. Our daughter aged 8 felt like a princess. Our room overlooked a rather ugly covered inner courtyard.
Meals on the balcony overlooking the Grand Canal and the location. No
The position of the hotel is right in the centre and it takes nearly 3 minutes to st.Marks sqr. And also the private transfer from the airport was so comfortable.
Location & staff. The staff is excellent and very friendly. Cost.
I liked the style of the hotel; it so modern. I also liked the cleanliness of the hotel. The room was so small and narrow, and the food although was expensive but was not so good.
A little bit of luxury!! The interior design was beautiful, the bar/restaurant and bedrooms all were beautifully kept with lovely little details, particularly liked the complimentary drinks and amazing nibbles on arrival! The bed was very comfortable and liked the luxury linen sheets to! Overall a fantastic small boutique hotel.
Location; luxurious design of the rooms; restaurant; roof terrace - absolutely outstanding view over the city
We were supposed to be in the Palazzo bauer 2 but instead we were in the Bauer in a very old and sad room!!! Really desappointed
Excellent service by staff Room rate (price)
A delightful room and facilties with very helpful and courteous staff in a beautiful city. The jacuzzi on the roof had wonderful views no it was great
The beautiful restaurant by the canal and especially our lovely balcony overlooking Venice There was no wine in our mini bar and we always like to have a glass of wine in the evening when changing to go out.
I liked the attentiveness and personal service which was given.Also the fact we were offerred an upgrade on arrival because our allocated room was not ready was a great bonus. Nothing
With the fear of Bed bugs these days, I was very concerned, before arriving, but once we arrived and went to our room my concerns were totally diminished. The room was immaculate. no there wasn't anything I didnt like.
The facility was fabulous from the roof top dinning to the room itself. The staff was very helpful and polite at all times. The check in staff which seem to be managers is shared with the main hotel and this led to an extended check wait. This comment should not deter anyone from staying here is an outstanding hotel
Polite, helpful and friendly and perfectly located for exploring the sites of Venice.
the location is excellent but the personal and the service attitude is outstanding we loved being there. it would be ideal to have more space in bedrooms.
Fabulous location as No1 Vaporetto stops on the doorstep, deal for older people and so close to all sights. Views from balconies junior suites are spectacular, ideal for first time visitors to Venice. Rooms are simple as can be expected in most Italian cities, take a portable kettle if you like a cuppa in the morning..no tea-making facilities in Italian hotels.Don't expect to sit on the junior suite balconies they are only tiny and purely decorative. Absolutely loved this hotel much more personal than the other big hotels, classical music piped through the hotel. Very quiet. Breakfast of scrambled egg, sausage and bacon along with other choices. Staff friendly and helpful. No Wi-Fi yet or internet use. Stairway carpets are a bit loose and could be dangerous to older people, also bedroom rugs are a hazard as they slip on the marble, we asked to have ours removed which the staff were more than happy to do. Bed pillows are a bit hard, we asked for extra which were delivered within the hour on the whole the hotel fixed any complaints quickly and always with a smile
Convenience next to the San Angelo vaporetto station. Literally 10 steps! Large bed room. Good breakfast choices. Friendly staff (although some with a chip on their shoulder). Unacceptable pillows (for the money), shower activation requires above average mechanical skill, not all lights were working. Warped carpeting on stairs, broken flooring in the garden breakfast area.
We loved the room The Mosquitos in the room at night
The hotel had a fabulous location -- right on the Grand Canal, not far from the Rialto bridge and directly at a Vapparetto stop. We checked in very early and not only was our room ready for us, but they upgraded us to a delux room with a canal view and a large balcony. The room was a decent size, well maintained, and all in working order. The breakfast room is a bit small when weather doesn't permit the use of the outside terrace for breakfast, so you may have to wait a few minutes for a table at breakfast.
We arrived at 5.30am and the hotel was so simply to find. We got off at San Angelo and just walked a few steps to the right and there was the hotel. Our flight was diverted and we spent the night travelling by train so it was nice not to have to look for the hotel when we got to Venice Drinks from the bar were expensive
Location/View - Right on the Grand Canal in Venice next to a Vaporetta stop. Amazing..... I expected a balcony large enough to sit on but was surprised that it was standing room only. The plus was that the windows provided a great view without having to be on the balcony.
I taught the location was perfect,staff where very friendly,room was nice, breakfast was lovely. over priced
The Hotel was close to the main attractions of San Marco and was located right on the Grand Canal which was lovely. The price vs the room quality really did not compare. I would expect a lot better for the amount I paid for the room. I'm glad I was there only for one night. However, the staff were very friendly and very helpful.
It is quiet yet very accessible to the town. It is actually inside downtown area but very secluded. Very friendly hotel owner and staff. Good recommendations regarding restaurants.
Staff is more than friendly and helpfull. Location is just perfect. Rooms are in good conditions.
Hidden in a private courtyard this is a quiet retreat from the tourist hordes outside. Excellent variety at the breakfast buffet. Walking distance to all the major sites. Like all hotels in Italian cities rooms are small and prices are high.
The location is excellent, very central and within a walking distance to every major atraction, the rooms are lovely, very new and clean and the staff is extremely helpful and nice (which is very unusual in turistic Italian cities) It is difficult to find the Hotel, it would be good to have signs to point us to the right direction
Very convenient location and helpful staff Room was small and not impressive for a 4* hotel. Actually nothing at the hotel was 4*, 3* would fit better.
location was so convenient to sights. Loved the breakfasts. Staff was very helpful and friendly. loved our stay.
The staff,hotel, facillities and location Everything was fine
Polite and attentive service from all staff, great location once you get your bearings.Well laid out rooms and environmentally friendly set up for airconditioning and ventilation of rooms.
Beautiful, friendly hotel in an ideal location- tucked away in a quiet little square ......yet the hotel is minutes from shopping streets and St Mark's square. Highly recommend it and will definitely stay again.
Price and location no kettle, blanket.
The location and quality of the hotel were really good. It was difficult to find
The hotel staff were very helpful and generous with their time
The perfect place to stay while visiting Venice! Close to everything, wonderful staff who went out of their way to be helpful and accommodating. We felt completely spoiled! Wonderfully romantic room and delicious breakfast in the morning...would definitely stay again!
Incredibly helpful staff and speak quite good english. Very clean and interesting architecture. And Mirco in the bar makes a killer White Russian. Definitely recommend this place
Location was absolutely perfect. The restaurant staff were amazing!!! However, I wasn't too pleased with much else considering how much I paid for the room. The room key is unnecessarily large.
Although i stayed for 1 night only, but i definitely enjoyed the hotel. the location is excellent, though you should know exactly at which station you should go. the staff were very friendly and helpful.rooms were very clean and they have an amazing decoration and every corner says Venice.
Staff were very friendly and helpful. The proximity to all the attractions was excellent. choice of 2 water bus connections close by the Giglio station was more convenient than st marks sqaure bus station. Breakfast was good lots to choose from. Coffee was good.
Excellent position for city travelling. 400m from St Marks Square. Breakfast was excellent. Rooms were very nice. Big thanks to the night porter who was great as we were usually the last ones in at night!! Highly recomend this hotel.
Personnel très disponible, hôtel typique, spacieux, très confortable, proche de la place St Marco avec arrêt du vaporetto à 2 mn. Séjour super ! Je le recommande c'était GENIAL.
Unusual. Helpful staff. Wifi limited. Facilities need updating.
The staff and facilities were great. Food for breakfast also very good. The bar and restaurant are both very good!! Great service. Great quality. And ask for Vincenzo in the restaurant. He's awesome! He and all the staff work hard and together to make your experience special.
Very good location in Venice. Special "historic" atmosphere in the hotel that we enjoyed. Spacious lounges and sitting areas on the different floor. Very comfortable roof terrace. Spacious rooms. Furniture in the rooms and water robinets/small things in the bathroom could be brought up to more modern standards.
The hotel was in an excellent location. It was easy to go shopping or sightseeing from the hotel. The breakfast was very nice, too.
Good location close to train station, breakfast included was also very good.
Lovely Venetian style. Friendly, helpful staff. Very convient location. Difficult to get luggage to without water taxi (from cruise terminal, may be fine elsewhere)
The location was perfect - close to the bus station and the water bus just across the bridge. The tides did not affect the water bus or water taxis like at other stops on the canals. Remember to bring converters for outlets - the hotel does not have any to borrow!
Breakfast was very nice each day. Rooms alittle too small for three people.
The property was beautiful and clean. The location was so convenient. Close to port, train station, and the Grand Cannal! It was nice that our raye included buffett breakfast. The beds were the only thing I would suggest they improve. For a 4 star property, I was expecting cushier bedding.
Location excellent. Straight across from train station. Right on Grand Canal. View directly onto canal. Apparently hotel was upgraded in the last 10 years. Rooms are in need of an upgrade again. The rooms are "not" of 4 * standard. Disappointed with bathroom. As Venice is a damp city to visit, the rooms need to be insulated from damp and mustiness particulary that this is a 4* hotel. Hotel is definitely overpriced! :-)
The location was fantastic and the room was stunning Nothing
I liked the location near the train station and near other transportation; the neighborhood itself was not so interesting. I have no complaints.
The Location For the cost of the hotel the cleaning service was not up to par.
location was great...room was great would have liked to have had a room overlooking the grand canal because this is one of the reasons we picked this hotel
the location value for money
The Carlton was a great location to stay before taking a cruise ship vacation. We obtained a water taxi right from the Hotel to our Cruise ship. There was not a thing that we did not like about our stay at the Carlton.
Great location,helpful staff, lovely rooms and decor.I would defiitely use this Hotel again! The breakfast was adequate but not fantastic,and there were mosquitoes in our room in November be warned!
Everything... How dificult it is to find this hotel?? A lot...
Above all rooms are big with excellent bathrooms No
Very plush for a European hotel, staff was friendly and helpful, great location.
The reception staff were very helpful and spoke excellent english. The restaurants the staff recommended were very good and they did the bookings which made life easier. The hotel location was ideal for getting around Venice either on foot or by vaparetto. A kettle in the room would have been appreciated.
evey things is good location,shopping,service nothings
Very good service. A well renovated interior.
Very personal service from the genuinely nice hotel staff - made our honeymoon even more special!
Ideal location to explore Venice. Beautiful room. Very courteous staff.
Location Breakfast was too continental, a free choice of english breakfast would be a plus
location & friendly staff
Front desk people were very friendly and helpful. Room was extremily small, the electricity kept going out every time we would plug in our phones. In general not comfortable. Breakfast was fair at best and the coffee sucked. The server had a bad attitude and was slow. I would not stay at this hotel again, nor would I reccomend it. Over all grade....c-
The fantastic light in the room due to 2 fabulous corner windows over looking the small canal. The fact that 3 times on Sunday morning 3 different people tried to access the room . Hotel staff trying to bring bags to the wrong room and cleaners at 8am !!