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The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
Friendly, great service,comfortable room Difficult to find hotel
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
The hotel staff were cold and rude. The room service was very poor.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
Location and personal attention
Very friendly and professional initial welcome. Helpful advice from concierge
Location Internet and telephone net were very weak Casanova side was not good to stay
Luxury hotel Location in the heart of Service Modern ambience Great breakfast Service was 5 star They helped us book museum tickets, dinner reservations etc Concierge Raphaela was just amazing No negatives.
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
Location is very good. It is a expensive hotel, the service was not very nice with the exception of concierge, that they did a great gob. The shower was leaking water so every time you use it, there was water all over the restroom, the hair dryer did not work, Just details that you take for granted at that price range hotels.
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
I stayed at the Casanova Suites which adjacent to the Bauers and for a family of four was great!! The location is just the greatest. The rooms were huge and they offered everything including 2 bathrooms!!! If you are traveling with young adults and spending time in Venice, this place is it. It was not cheap and it shouldnt be but well worth it!! Your on the main canal and yds from St Marks square. I will recomend it to my friends. Needed more TV sets in the bedrooms.
Very easy walking distance to everything. Breakfast was included in our stay. Champagne was served on Sunday. Great variety of foods to select from and coffee was amazing. The view of the Grand Canal cannot be any better. Hotel room key and safe were old world.
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)
Well appointed. Classic beauty with modern convenience. The heat control!
If you like the boutique looks with no essence; then you will not mind this hotel. Nothing really works and the staff don't know how to fix it. ,If you like the looks and
friendly staff, excellent breakfast (very nice terrace!), nice room (though a bit small), good design,
Very helpful and friendly staff, excellent and quiet location, well equpped and comfortable room with a beautiful view Bathroom on the small side
kindness of the staff they where working in our hallway with more than 5 persons, ceilings opened etc.
The best hotel in Athens. We ended up eating both at the roof top Restaurant and Main follow breakfast room and had excellent food, service and views. Highly recommend! Surrounding neighborhood wasn't very upscale
Very central location to all that Venice offers and yet the right side of the Grande Canal to get away from all of it and unwind. Right next to Salute water taxi stop. Room was fabulous and staff were very attentive
Good location. Staff friendly & helpful. Breakfast excellent. Service always readily available. Room small & expensive for what it was. Air conditioning iffy.
the place is not five stars it s three stars. The terrace is not covered so the birds take all your food, the bathrooms are tiny and the water spills all over, the internet slow.
i like the design of the hotel and the staff were very friendly and very helpful No
Fantastic hotel with a stunning location in Venice.
I thought the hotel staff was extremely pleasant and accomodating. Everything was terrific, however, there was one item to note. One evening while sitting in the bar lounge we ordered an appetizer. For 30 Euro's we got what one could only describe as a match-stick sized spring roll. I thought the portion and price were not consistent. However, the breakfast bar was fantastic.
Very quiet room and very stylish/modern interiors. Breakfast was very good, too. Not particularly
location,design,very friendly staff nothing
Polite, helpful and friendly and perfectly located for exploring the sites of Venice.
Convenience next to the San Angelo vaporetto station. Literally 10 steps! Large bed room. Good breakfast choices. Friendly staff (although some with a chip on their shoulder). Unacceptable pillows (for the money), shower activation requires above average mechanical skill, not all lights were working. Warped carpeting on stairs, broken flooring in the garden breakfast area.
Fabulous location as No1 Vaporetto stops on the doorstep, deal for older people and so close to all sights. Views from balconies junior suites are spectacular, ideal for first time visitors to Venice. Rooms are simple as can be expected in most Italian cities, take a portable kettle if you like a cuppa in the morning..no tea-making facilities in Italian hotels.Don't expect to sit on the junior suite balconies they are only tiny and purely decorative. Absolutely loved this hotel much more personal than the other big hotels, classical music piped through the hotel. Very quiet. Breakfast of scrambled egg, sausage and bacon along with other choices. Staff friendly and helpful. No Wi-Fi yet or internet use. Stairway carpets are a bit loose and could be dangerous to older people, also bedroom rugs are a hazard as they slip on the marble, we asked to have ours removed which the staff were more than happy to do. Bed pillows are a bit hard, we asked for extra which were delivered within the hour on the whole the hotel fixed any complaints quickly and always with a smile
Location/View - Right on the Grand Canal in Venice next to a Vaporetta stop. Amazing..... I expected a balcony large enough to sit on but was surprised that it was standing room only. The plus was that the windows provided a great view without having to be on the balcony.
The Hotel was close to the main attractions of San Marco and was located right on the Grand Canal which was lovely. The price vs the room quality really did not compare. I would expect a lot better for the amount I paid for the room. I'm glad I was there only for one night. However, the staff were very friendly and very helpful.
The hotel had a fabulous location -- right on the Grand Canal, not far from the Rialto bridge and directly at a Vapparetto stop. We checked in very early and not only was our room ready for us, but they upgraded us to a delux room with a canal view and a large balcony. The room was a decent size, well maintained, and all in working order. The breakfast room is a bit small when weather doesn't permit the use of the outside terrace for breakfast, so you may have to wait a few minutes for a table at breakfast.
We arrived at 5.30am and the hotel was so simply to find. We got off at San Angelo and just walked a few steps to the right and there was the hotel. Our flight was diverted and we spent the night travelling by train so it was nice not to have to look for the hotel when we got to Venice Drinks from the bar were expensive
We loved the room The Mosquitos in the room at night
I taught the location was perfect,staff where very friendly,room was nice, breakfast was lovely. over priced
the location is excellent but the personal and the service attitude is outstanding we loved being there. it would be ideal to have more space in bedrooms.
atomosphere and comfort, very accomodating. Good service from staff
location, comfort and service. the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
What I preferred in the hotel was the location. The room was nice, spacious and clean. The view from the room was not good. The breakfast was poor.
The rooms are well designed and the bedding and towels etc exemplary I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
the quality and good taste of the decore. the sauna and swimming pool not working and the lack of apology or compensation for it
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
Location, Confort No Complaints
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc. Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
Great location, great staff and nice room. For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
A little bit of luxury!! The interior design was beautiful, the bar/restaurant and bedrooms all were beautifully kept with lovely little details, particularly liked the complimentary drinks and amazing nibbles on arrival! The bed was very comfortable and liked the luxury linen sheets to! Overall a fantastic small boutique hotel.
I liked the style of the hotel; it so modern. I also liked the cleanliness of the hotel. The room was so small and narrow, and the food although was expensive but was not so good.
location location location the hotel staff - do like they care but they really don't!
The position of the hotel is right in the centre and it takes nearly 3 minutes to st.Marks sqr. And also the private transfer from the airport was so comfortable.
The rooms were just like Venice itself - fairytale like. Our daughter aged 8 felt like a princess. Our room overlooked a rather ugly covered inner courtyard.
Great location, attentive staff and service was great. The bar menu on the terrace could have offered some more choice and was a little expensive but the views were amazing. Would have been nice to have some wine in the mini bar and maybe some spirits available.
Excellent service and hotel location. Constantly felt a part of Venice
Wonderful settings, excellent location, a beautiful building. Enjoyed the delicious "Corto Maltese" cocktail at the fabulous bar. The cost of the breakfast buffet at 110 euro per person a bit high to digest !
Meals on the balcony overlooking the Grand Canal and the location. No
Location & staff. The staff is excellent and very friendly. Cost.
Price and location no kettle, blanket.
It is quiet yet very accessible to the town. It is actually inside downtown area but very secluded. Very friendly hotel owner and staff. Good recommendations regarding restaurants.
location was so convenient to sights. Loved the breakfasts. Staff was very helpful and friendly. loved our stay.
Staff is more than friendly and helpfull. Location is just perfect. Rooms are in good conditions.
Polite and attentive service from all staff, great location once you get your bearings.Well laid out rooms and environmentally friendly set up for airconditioning and ventilation of rooms.
The staff,hotel, facillities and location Everything was fine
Very convenient location and helpful staff Room was small and not impressive for a 4* hotel. Actually nothing at the hotel was 4*, 3* would fit better.
The location is excellent, very central and within a walking distance to every major atraction, the rooms are lovely, very new and clean and the staff is extremely helpful and nice (which is very unusual in turistic Italian cities) It is difficult to find the Hotel, it would be good to have signs to point us to the right direction
The location and quality of the hotel were really good. It was difficult to find
Beautiful, friendly hotel in an ideal location- tucked away in a quiet little square ......yet the hotel is minutes from shopping streets and St Mark's square. Highly recommend it and will definitely stay again.
Hidden in a private courtyard this is a quiet retreat from the tourist hordes outside. Excellent variety at the breakfast buffet. Walking distance to all the major sites. Like all hotels in Italian cities rooms are small and prices are high.
The perfect place to stay while visiting Venice! Close to everything, wonderful staff who went out of their way to be helpful and accommodating. We felt completely spoiled! Wonderfully romantic room and delicious breakfast in the morning...would definitely stay again!
The hotel staff were very helpful and generous with their time
The staff and facilities were great. Food for breakfast also very good. The bar and restaurant are both very good!! Great service. Great quality. And ask for Vincenzo in the restaurant. He's awesome! He and all the staff work hard and together to make your experience special.
Although i stayed for 1 night only, but i definitely enjoyed the hotel. the location is excellent, though you should know exactly at which station you should go. the staff were very friendly and helpful.rooms were very clean and they have an amazing decoration and every corner says Venice.
Location was absolutely perfect. The restaurant staff were amazing!!! However, I wasn't too pleased with much else considering how much I paid for the room. The room key is unnecessarily large.
Personnel très disponible, hôtel typique, spacieux, très confortable, proche de la place St Marco avec arrêt du vaporetto à 2 mn. Séjour super ! Je le recommande c'était GENIAL.
Very good location in Venice. Special "historic" atmosphere in the hotel that we enjoyed. Spacious lounges and sitting areas on the different floor. Very comfortable roof terrace. Spacious rooms. Furniture in the rooms and water robinets/small things in the bathroom could be brought up to more modern standards.
Staff were very friendly and helpful. The proximity to all the attractions was excellent. choice of 2 water bus connections close by the Giglio station was more convenient than st marks sqaure bus station. Breakfast was good lots to choose from. Coffee was good.
The hotel was in an excellent location. It was easy to go shopping or sightseeing from the hotel. The breakfast was very nice, too.
Excellent position for city travelling. 400m from St Marks Square. Breakfast was excellent. Rooms were very nice. Big thanks to the night porter who was great as we were usually the last ones in at night!! Highly recomend this hotel.
Unusual. Helpful staff. Wifi limited. Facilities need updating.
Incredibly helpful staff and speak quite good english. Very clean and interesting architecture. And Mirco in the bar makes a killer White Russian. Definitely recommend this place
Lovely Venetian style. Friendly, helpful staff. Very convient location. Difficult to get luggage to without water taxi (from cruise terminal, may be fine elsewhere)
Good location close to train station, breakfast included was also very good.
location was great...room was great would have liked to have had a room overlooking the grand canal because this is one of the reasons we picked this hotel
I liked the location near the train station and near other transportation; the neighborhood itself was not so interesting. I have no complaints.
The location was perfect - close to the bus station and the water bus just across the bridge. The tides did not affect the water bus or water taxis like at other stops on the canals. Remember to bring converters for outlets - the hotel does not have any to borrow!
Breakfast was very nice each day. Rooms alittle too small for three people.
The location was fantastic and the room was stunning Nothing
the location value for money
The property was beautiful and clean. The location was so convenient. Close to port, train station, and the Grand Cannal! It was nice that our raye included buffett breakfast. The beds were the only thing I would suggest they improve. For a 4 star property, I was expecting cushier bedding.
The Carlton was a great location to stay before taking a cruise ship vacation. We obtained a water taxi right from the Hotel to our Cruise ship. There was not a thing that we did not like about our stay at the Carlton.
Location excellent. Straight across from train station. Right on Grand Canal. View directly onto canal. Apparently hotel was upgraded in the last 10 years. Rooms are in need of an upgrade again. The rooms are "not" of 4 * standard. Disappointed with bathroom. As Venice is a damp city to visit, the rooms need to be insulated from damp and mustiness particulary that this is a 4* hotel. Hotel is definitely overpriced! :-)
The Location For the cost of the hotel the cleaning service was not up to par.
Very good service. A well renovated interior.
Very plush for a European hotel, staff was friendly and helpful, great location.
evey things is good location,shopping,service nothings
Above all rooms are big with excellent bathrooms No
The reception staff were very helpful and spoke excellent english. The restaurants the staff recommended were very good and they did the bookings which made life easier. The hotel location was ideal for getting around Venice either on foot or by vaparetto. A kettle in the room would have been appreciated.
location & friendly staff
Very personal service from the genuinely nice hotel staff - made our honeymoon even more special!
Location Breakfast was too continental, a free choice of english breakfast would be a plus
Great location,helpful staff, lovely rooms and decor.I would defiitely use this Hotel again! The breakfast was adequate but not fantastic,and there were mosquitoes in our room in November be warned!
Ideal location to explore Venice. Beautiful room. Very courteous staff.
Everything... How dificult it is to find this hotel?? A lot...
The accomodations were very clean, attractive, comfortable, and the bath facilities modern and well-done. The breakfast is very extensive and excellent. The hotel is conveniently located between the Rialto Bridge and San Marco Piazza.
The location was perfect. A short lovely walk to St. Marks Piazza. Venice is a beautiful city. We thoroughly enjoyed out stay. The breakfast was supposed to start at 7:00 am. On the morning of our departure, we had time to eat a quick breakfast before checking out; however, the eggs and bacon were not put out until after we had to leave which was 7:20 am.
A very nice hotel with an excellant location for visiting Venus.Great rooms-good service
location Although I booked and paid for a room with canal view, they just gave a normal room without canal view and just said "sorry" for that day. They tried to complement their mistake by giving a suit room for the second day. However they came to the room several times to fix heating system. By the way, breakfast is not good. Do not trust your booking for this hotel. Location is not everything.
The hotel is extremely well located between St marks square and the Rialto bridge. Arriving by waterbus at Rialto bridge landing ,there are no footbridges before the hotel so no lugging suitcases over steps. The entrance street off Rialto boat landing is only about 4 ft wide and this is surprisingly difficult to find. Also,Walking in one direction the lane is named Bembo but is called San Pedro viewed from the other direction! It then widens and changes name again. The front office staff spoke fluent English and was very helpful and polite. The wifi was spotty and unreliable.
Location is great.Design is fine.
The hotel was very central
Very convenient location. Rooms were nice, good size, nice size bathrooms. Staff was very helpful with directions, etc. Breakfast was very good.
Hotel was well positioned, room clean and tidy and breakfast excellent Had an issue with an emergency light coming on and having to change rooms at 3am in the morning - very inconvenient and no compensation for this was offered
The hotel is clean and very central to everything Very small rooms breakfast room very small ,basic and cramped front of house staff not very pleasent would not class this hotel as a 4 star
Very convenient location, clean and nice staff. Unfortunately, with the weak dollar, it was very expensive. Not their fault.
Front desk people were very friendly and helpful. Room was extremily small, the electricity kept going out every time we would plug in our phones. In general not comfortable. Breakfast was fair at best and the coffee sucked. The server had a bad attitude and was slow. I would not stay at this hotel again, nor would I reccomend it. Over all grade....c-
The fantastic light in the room due to 2 fabulous corner windows over looking the small canal. The fact that 3 times on Sunday morning 3 different people tried to access the room . Hotel staff trying to bring bags to the wrong room and cleaners at 8am !!
Whilst we weren't great fans of Venice we really liked the hotel and used it to retreat from the bad weather and subtle smellls of Venice! We had a diamond suite which was a great space and was a very comfortable room to chill and relax in.
The location is perfect, the rooms are quaint and quiet poor internet connection, indifferent staff for the most part.
Nice and quiet enough room. Very attentive and helpful staff. It is in a great location. The room was a little larger than expected and the bathroom had a jacuzzi tub, which was unexpected. No elevator and no rooms on the ground floor. Your queen size bed may end up being two single beds pushed together, but that is not so unusual in Europe. In room coffee is a packet of Nescafe, not what you'd expect in Italy.
The hotel was very well appointed and clean. It was near sites of interest to tourists - an easy walk to Saint Mark's. Some good restaurants nearby. Quiet. Overall, we did not find the hotel satisfactory. Services were generally poor. No help with getting on their advertised WiFi; blamed it on the fact that we were using a Mac. Phone in room quit. Even when I returned the phone to front desk no action taken and we lived without a phone for remainder of stay. Bathroom not resupplied with soap, etc.; were told our allotment was provided on day one!
Convenient location, once we found it!! Rooms were spotless, nothing was too much trouble, ask and you got it. Except there was no coffee in the rooms just tea, and they don't have instant or packets, so take your own. Apart from that, great, would use it again.
It was very strange and unpleasent that the staff don't speak English well enough. It's hard to explain smth.
the staff was super nice and very accommadating internet was not that reliable
The comfort of the room and the pleasantness of the staff. The available television programs were only in Italian. Also i would have loved to have some warm bites included during the provided breakfast.
Excellent location. Could easily walk to all main attractions. The room was spacious and clean. The hotel was not 100% completed, there was still work going on in the corridors. It didn't have the new hotel name outside the hotel, made it difficult to find on the first day. I think it will be good hotel once its completed.
The hotel is near to Rialto Bridge. So, no communication problem even late at night. The staff is well informed about the restaurants and other informations. Their service is very good. The room and bathroom are spacious and tastefully decorated. One can feel relaxed after a whole day tiredness. The location is very quiet. The breakfast was not as elaborate as expected for a hotel of same category.
The room old style decoration.....