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Only location was good. except location, everything was pretty bad.
The location and dinning staff. The front desk staff was arrogant and unresponsive, bad attitude......
Great location, 600 feet from train station . Old building ( this is a very old city ) but makes you feel as though you have gone back in time . Great food , service excellent. Front desk guys can be a little stuffy , but they upgraded us at no charge . Beds could be queen or king , the 2 single beds are a joke . Pushing them together is pointless. A romantic hotel in one of the best cities on earth , should have bigger beds .
View from big windows to Canale Grande
Location Room was extremely small and had ants shower stall was about one foot by one foot no tub
The location was excellent and easy to find, as was the view and breakfast.
Super busy location. Very handy for our early train departure on our last day. Handy to all of the water taxis too Nice breakfast in a pleasant dining room. Our double room was very large, with a high-ceiling and large bathroom with tub/shower.
The location, close to train station and to ferry service. The good breakfast. The spacious room (a standard room) and the bathroom with a window. With reservation of "Booking.com" is not possible to dinner with price of € 25,00 as is written in the Confirmation. Please cancel it from your Booking.com confirmation because the menu of the hotel restaurant is more expensive!
The location. The staff, room quality and cleanliness.
Clean hotel with good location on the canal. Small room with small bath. Could not turn around in the shower.
When a staff brought my luggage up, I gave 1 euro, it may not be much, but I researched that you do not tip in Europe in general. Staff made sarcastic comments which was very rude. I will not go back here for this one guy, I was ripped off quite a bit in europe, so research and be firm to say "NO" when they ask for more money or tip.
The location is near the train and bus stations and also near the vaporetto. It's a busy area, but convenient. The hotel offers free appetizers in the afternoon and great free breakfast in the morning. The single room was tiny, but it had all I needed. If you don't plan to stay in your room much, it's ideal.
Luxury hotel for a reasonable price. Extra services are expensive though. Nice location by canal and very quiet, but close to Vaporetto. Would have been nice with an airport shuttle service
Beautiful surroundings - decor, gardens, spaciousness. Our room was very small with insufficient drawers for 2 people. Bath plug leaked and was not adequately fixed during our stay, despite repeated complaints.
Lovely hotel, beautiful room. We received excellent service at this hotel, I am not sure why others reviews are not complementary.
It was absolutely amasing Too expensive and not really 5 star
Quiet location and nice garden Room not adequate for 5 star services poor
We got upgraded to a truly palatial room.
Very Luxury Hall Unacceptable the first room: ground floor, close to the cleaning room and baggage storage!!!! No five star treatment at all!!!!! Discounted rooms here are a fraud!!!!!!
The only good thing about the hotel was the Building and its surroundings!! Have you seen the condition of theTVs??? Have you ever seen out of date old sets with fuzzy images in any luxury hotel? Or uncleared tables? Or Spider's web all around?
I liked the location although away from the tourist area. I also liked the boat that took you around. The staff were very friendly and professional The trip to the Murano factory which was to the most expensive area. The room was also extremely hot and could not be controlled
bar service never getting through to service people, old fascilities in room,bad food
When u look at this hotel from outside u see it like one of venice typical building but from inside its very trendy and luxurious. The decor is amazing. The room we had was very comfortable and spacy and the bathroom was very spacy and clean. Plus the hotel is close to guglie station waterbus to airoport. The morning breaskfast was superbe :) The most thing i didnt like was the internet service. It was very slow!! However it wasnt that big problem coz we didnt use the internet a lot.
My husband and I recently stayed at the Ai More d'Oriente for 4 days and 3 nights in December 2014 and loved it. Here's what we loved: LOCATION - The location was perfect... close, easy access to the vaperatto's (Venice's water taxis) as well as a short walk to the city center. STAFF - The staff was super helpful, friendly and accommodating. AMENITIES - Free wi-fi and breakfast. ROOMS - Comfortable, clean, nicely decorated rooms. The rooms are small but 1. that's to be expected in Europe and 2. We didn't come to Italy to stay in the room so the size wasn't an issue for us. Overall we felt we got an excellent value for what we paid. We would definitely stay here again and recommend it to others. The breakfast was a typical European breakfast. The coffee was excellent but the food options were not to our liking. However, it I free so not a big deal for us.
Friendly staff, nice & cosy room, close enough to most of the interesting locations and happenings (walking distance), but far enough from it for a good night sleep.
Nice room, quite large for Vinece, clean and comfortable. we spent our hooneymoon there - everything was fine. we loved the district and osteria near the hotel the hotel blocked the deposit on the credit card in 3 days before our arrival.
Everything was perfect. The staff was very professional, the room was incredibly comfortable and had a consistent oriental style; the breakfast was basic but of the greatest quality. The hotel is a bit far from the center of Venice, but this is good if you like a bit of peace and quiet.
staff kindness, excellent position, large, comfortable and very well equipped room, large bathroom, good continental breakfast included in price. a bit difficult to read being in bed (bed light power)
Very helpful staff Charging up to €8.00 for internet access is excessive, given the cost of staying in this hotel.
Situated in a more residential part of town - but only 10 - 15 min walk to all main attractions this hotel was awesome. Staff were ridiculously friendly. Place is like a 5 star hotel. Completely renovated - all high tech switches in the rooms. Extremely cheap for what you get. Will be only place I stay in Venice from now on! Nothing
Excellent all round
rooms excellent character drinks in bar too expensive
Rooms, location Breakfast, very bad internet conection which was not free
Excellent service by very professional staff who were extremely helpful with all our needs. We had special religious needs on Saturday and the staff was very cooperative. The atmosphere was very special in this boutique hotel in Cannareggio area of Venice on the canal. Absolutely peaceful and serene atmosphere that made us forget all everyday concerns. We highly recommend staying here and we will definitely stay here again this summer when we return to visit Venice.
I did not like the fruit juice at breakfast - it was watery and tasted artificail.
Peaceful and well serviced Lack of hot drink making facilities in the rooms
Very clean, brand new (renovation), super quiet, away from tourist hotspots. Very comfortable bed with a nice firm mattress. Separate toilet/bath. For its category the breakfast buffet could have offered a little more variety.
The hotel is a contemporary renovation of a very old building, it is very aesthetically pleasing. The bar was small but comfortable, staff very helpful. Ample breakfasts for ever hungry teenagers.
The location was very good,very clse to the vaporetto stop and all members of staff very helpful.
The location was perfect. Convenient for restaurants, bars etc but away from the the touristy busy areas near the Grand Canal.
Nice location in the ghetto of Venice Very expensive internet. Staff not always helpful or friendly. Rooms are very dark.
our stay was very nice. it was in a nice part of venice, quiet but close to all the action. the room was great and the staff were always so helpful in anything we needed. the food was great, and the rooms were clean and comfortable.
Very clean & spacious. Staff were all very friendly. Breakfast was excellent. Although a short walk to centre of Venice & St Mark's square, it was nice to be outside main tourist area - quieter, local restaurants excellent / cheaper, nice walk in to centre.
Quiet location. Good price. No restaurant.
The location was great, and the staff was eager to please. There were a lot of maintenence issues. When we got into our room, we noticed that the telephone, refrigerator and one of the wall lights did not work. The staff tried very hard to remedy the situation, but failed. To make up for the problem, they moved us into a new, larger suite. But after settling in to the new room, we found out that the air conditioner, and shower valve were not working. They had a plumber come in to fix the shower valve, but the air conditioner remained broken, and we were forced to open up some windows to get cool air into the room.
The ambiance the location the price couldn't be better.
Easy to access train station. Staff very friendly and helpful. Right off the Main Street so it was very noisy
Style, comfort, service, breakfast, wi-fi. Nice fabrics cover room walls. All marble (walls and flooring) bathroom. Although room size was 14 x 11, it was very comfortable. Good quality beds, matress and linnings. Only problem is bathroom with sewer smell, but this is a common issue in Venice.
Location was great and Silvia and Patrick were amazing with our family. My wife has celiac and they accommodated her. Breakfast was amazing was a great experience and would love to recommend to anyone that is going. Can't say a bad thing
The hotel offers rooms that are comfortable and conveniently located. It's very clean and the staff is very friendly and helpful. The best part? Some of the rooms have bathtubs! After showering in the world's smallest showers across Italy, it was fantastic to be able to take a bath. Nothing. It was perfect for me.
Central Location Very nice lobby Bed was not comfortable Very limited facilities
breakfast was excellent, close to train station, close to canal, close to downtown, very nice, clean, comfortable ask questions of desk staff acted like they really didn't have time to be bothered to answer my questions.
We spend two nights in this hotel. The room was not clean and was very small and smelly. there was not even room for luggage in the room. The worst part was on the first night hotel fire alarm went off and we had to evacuate our room. There was only one staff working at night and he didn't know what was the issue and the alarm was on for the whole night. He couldn't confirm if it was a false alarm and we could go back to our room safely! so we had to stay up in hotel lobby for the whole night!!! What bothered me most was hotel manager didn't show up at all and he didn't even sent anyone to help that one staff. Even the next day when I ask to have a chat with hotel manager they said he doesn't have time for this and I can write a letter to him!!! They didn't give us any compensation for ruining our holiday and I found the manager very rude.
My son and I arrived earlier than check in, but the staff was very pleasant and helpful and let us leave our bags so we could go explore Venice. The person helping us even suggested a route on a map so we could avoid all the crowds due to the Festival of St Mark. Location was fantastic. Breakfast options were plentiful!
The Carlton was a great location to stay before taking a cruise ship vacation. We obtained a water taxi right from the Hotel to our Cruise ship. There was not a thing that we did not like about our stay at the Carlton.
Location excellent. Straight across from train station. Right on Grand Canal. View directly onto canal. Apparently hotel was upgraded in the last 10 years. Rooms are in need of an upgrade again. The rooms are "not" of 4 * standard. Disappointed with bathroom. As Venice is a damp city to visit, the rooms need to be insulated from damp and mustiness particulary that this is a 4* hotel. Hotel is definitely overpriced! :-)
Good location close to train station, breakfast included was also very good.
location was great...room was great would have liked to have had a room overlooking the grand canal because this is one of the reasons we picked this hotel
The Location For the cost of the hotel the cleaning service was not up to par.
Breakfast was very nice each day. Rooms alittle too small for three people.
The property was beautiful and clean. The location was so convenient. Close to port, train station, and the Grand Cannal! It was nice that our raye included buffett breakfast. The beds were the only thing I would suggest they improve. For a 4 star property, I was expecting cushier bedding.
Lovely Venetian style. Friendly, helpful staff. Very convient location. Difficult to get luggage to without water taxi (from cruise terminal, may be fine elsewhere)
I liked the location near the train station and near other transportation; the neighborhood itself was not so interesting. I have no complaints.
the location value for money
The location was perfect - close to the bus station and the water bus just across the bridge. The tides did not affect the water bus or water taxis like at other stops on the canals. Remember to bring converters for outlets - the hotel does not have any to borrow!
The location was fantastic and the room was stunning Nothing
It had a perfect location to the station/bus station and also the centre of Venice. Room was very big, but shower was small.. the bathroom was abit small - but it was good..
Location No courtesy. Very uptight Won't give an extra map next day.
excellent position, very next to the train station. (in Venice this has the greatest value!) I would have appreciate to have little bit warmer bed covers, due to the autumn temperature.
During heavy rains and rising waters in St. Mark's Square we relocated here from our hotel so we wouldn't have to drag our bags through the water to make an early am train. We did not expect luxury or pampering. The price was right and the proximity to the sl train station and vaporetto was perfect. The staff treated us cordially and fair. There is no elevator. If you have trouble with steep stairs, this is not the hotel for you. The lobby area (where the internet reception is best) is positively filthy. No room safe.
Great location, price and staff. Ideal for first-time solo travelers. N/A.
Despite the room was single, it was large and cosy. The breakfast was not so rich, but fresh and delicious.Location-excellent. The problem with mosquitos.
Should learn to be more friendly and not so rude. Unfriendly atmosphere.
wonderful breakfast on the balcony overlooking the Grande Canale and drinks in the evening as the bar is always open and cosy. A lovely room and very clean. loved everything
Very clean , great breakfast
The location was away from the crowds yet convenient to the Vaporetta and other sites. The staff was not very knowledgeable about the area.
Very nice , helpul and friendly staff. The location is very convenient and the service excellent. The rooms were clean and beautiful.
The location is perfect - sitting on the porch right on the Grande Canale with a drink after a long day's walking around in Venice is a treat. The room was large with enough space for a family of four. It is difficult to find when you first look for it.
Great location on Grand Canal. Suitably quiet neighborhood, even though close to almost everything you want to see in Venice. Friendly staff (offered the upgrade to bigger twin room for our teenagers at no cost).
Quiet location, but easy access to main sights. Breakfast overlooking Grand Canal.
Historic building, good breakfast selection - super breakfast room - get there early to snag one of the two tables on the canal front balcony. Front desk and breakfast room staff are friendly and responsive. Was upgraded for one night - nice to ahve a larger room but required a move the second night. I booked a single room - advise to get a double as although fully functional, the single rooms are tiny. My room did have a view over the side canal though and large windows in the sleeping and bath rooms!
Staff was incredibly friendly, attentive, very much a family atmosphere. Wonderful complimentry breakfast buffet, loads of food to choose from. Hotel accessible via water taxi and prime site right on grande canal. We will plan to stay at same hotel again next year, hopefully for two weeks, to spend more time on the grande canal and to tour more of italy, a beautiful and friendly place. The hotel also offered free water taxi to the Murano Glass factory and to San Marco Square. No elevators to upper floors. Must be able to go up and down several steep stairs. We had plenty of help getting our luggage up and down so we had no problems.
Location was excellent. Day staff were very cordial and helpful, even upgraded my daughter and me to a suite. The night staff (front desk) was also doubling as a bartender in the bar. He was most unpleasant and made it clear that the five of us in the bar were a big inconvenience for him even though there was no activity on the front desk.
Location Steps. Some steps were loacated in the middle of the room.
A short walk from the bus station and an even shorter walk from the water bus make this an ideal location. The colourful decor in this restored building makes it unique. Excellent breakfast too!
Everything was excellent
Good location The hotel is nice but expensive and were charged 4 euros per person and per day as local tax, in the top of that.
Frendly staff. Excelent Service.
Very helpful staff Extremely small and compact space even by European standards.
friendly staff , though not very prorfessional:) the internet conection was very bad!!! no buffet breakfast we were told the room was broken and asked we used room service
Room was clean Shower is not of this time anymore, after taking a shower you could swim in the bathroom, why not having a simple showercabine or so? The breakfast was very poor. For Internet you had to pay, while the website claims it is for free.
The staff are super friendly and helpful. The hotel's décor is charming and very quirky. The place is in short beautiful. We loved staying here because Domina Home Ca Zusto is something different to the normal. Nothing wrong here. All was as advertised or better.
I really liked the room and the bathtab with jacuzzi. Nothing
I liked the welcoming attitude of the staff.The hotel is cheerful both in thatvaspect and the decor is fresh and inviting.The rooms are unique as well as the breakfast room.The location works great as I arrived by train and it is a short walk and I rolled my luggage there.Then, went on to walk around.it is close to everything including a vaporetto if you prefer to return to the hotel that way after a long day of walking and sightseeing.also restaurants are nearby that seem to cater to locals as well,Especially Pizzeria Anfora.I was with my 9 year old daughter and she loved the experience, we felt well taken care of there.We would go back. As buildings in Venice are centrally controlled as to heating and air conditioning and as we were lucky and glad for the mild temperatures in early November, the room was a bit warm, I opened the window and it was appropriately cooler but had to suffer a bug or two.
Lovely hotel, friendly helpful staff, quiet, close to transport (vaporetto), beautiful room, lovely atmosphere and sense of history although sympathetically and well modernised.
Well decorated rooms, great location. Requested extra bed, which was not available, so had to get extra room with full price but wasn't like the other rooms.
Location on the Grand Canal and very close to a vaporetto stop is fabulous. We stayed in a junior suite, which was very roomy and faced the canal with a fabulous view. Double glazing kept out most the canal traffic noise which we rather liked anyway! I think other rooms face over a lovely garden area at the back which may be quieter. Terrific bar area downstairs which looks out towards the canal and there is a water taxi pick-up service at the hotel's own dock. Staff were very helpful and friendly. A great experience and we will certainly stay there again on our next visit to Venice.
Clean, comfortable room, with excellent location, and pleasant staff who were helpful in providing tips and suggestions for our first visit to venice.
The hotel building is old but inside was a mixture of old and new ( which we liked very much) also in a very good location. The staff were very friendly and helpful. Our room was smaller than we would have liked. At breakfast we would have liked a pot of coffee on our table and a menu to say what cooked items were on offer that day/everyday.
We appreciated a lot the friendliness of the staff, who were very helpful. We had a beautiful room, very big and comfortable, spotlessly clean, with a great view over Canale Grande. Careful: when we paid the bill at the reception, we were checked out, meaning when we returned to our room we could not enter it anymore, resp. inside all electricity is dead. This makes for a strange feeling - to be avoided. Suggestion for breakfast: it was a pity that only scrambled eggs could be served whereas we would have loved to have fried ones - which meant we did not have any during our stay. The dark bread (heated in the oven?) would fall inro 100 pieces when trying to cut it open. Freshly baked bread from bakery would have been a nice alternative.
Excellent surroundings beautiful furnishings ideal location value for money. Breakfast excellent. No bar staff!
This hotel is a recently renovated 16th century palazzo on the Grand Canal in Venice. Our room was quite small, but adequate and had a nice view of the Grand Canal. The bathrooms have bathtubs and are an nicely done and an adequate size. The hotel is 15 minutes by foot from St Mark's Square which we liked as it was somewhat away from the main tourist area. However, it was easy to go to St. Mark's by foot or boat. The entrance is somewhat hard to find the first time, and the rooms are quite small, but per above, still work.
Nothing We did no receive booked Deluxe room. Our room was very poor, small and noisy. Staff said only "Sorry" and smiling. There is no any restaurant or cafe for dinner. Very expansive for their service.
The views were amazing and the room was very comfortable
the hotel was in a very good position, also very clean and well fitted bathrooms. the reason I would not return to this hotel is the very very poor service, reception staff screaming at someone down the phone while we were having a very pricey prosecco at the bar (no nibbles offered) never been anywhere in Italy and not had nibbles. Breakfast was a total shambles the lady serving just could not cope 6 rolls and 6 croissants on buffet at any one time where there were about 30 guests waiting for bread, when they came mine were frozen solid in the middle I complained as could not eat them but was told this is how they arrive so nothing can be done also reception said yes we know but did nothing so had to go without breakfast at least their coffee is good, when you stay in a 4 star you expect some service but this hotel had0
The hotel was central, yet secluded. Perfect.
Our room (210) had two balconys over the Grand Canal, with superb views in all directions. The room is fabulous - tastefully modernised with many original features maintained, as the rest of the hotel was. A really indulgent way to see Venice. However, the staff were surly at breakfast, which was only average. In short, a superb building in a peerless location, with snooty staff.
A gem of a beautiful small hotel. Staff very caring and helpful in all matters. Our room had everything one could wish for. Nothing
The view, and especially the ONLY balcony in the hotel. Free Murano tour with private water taxi both ways.
This is a GREAT hotel! Location is great. Staff is awesome...so friendly and attentive. Decor really gives the feel of romantic Venice. Highly recommend it!! Gianni and Roxanna were the best!
Excellent location, nice rooms and very helpful staff
It's nice located close to the railway station, even though you have to search a little bit in order to find it ;-) It's a nice little hotel with very friendly staff!
The staff members were all very plesant and accomadating.
The staff was wonderful, from the minute we arrived and greeting us by name, to every detail during our stay. The location is perfect and the accommodations great. No, nothing we did not like.
This is a charming boutique hotel right on the Grand Canal. Our room was beautiful, spacious and very quiet. The staff is outstanding - always friendly and extremely helpful. One of the best hotels we've ever experienced. n/a
This is a lovely character hotel with a great location on the Grand Canal. The staff were very friendly and helpful. The rooms are elegant and clean.
Atmosphere in this hotel is truelly unique. It is stylish, in baroque Venetian style. Beds are super comfortable, rooms are spacious and clean, bathrooms are very comfortable. Service is polite and can go any lengths to make your stay special. We have stayed in the new wing of teh hotel - very quiet although a little bit isolated. If you prefear vividness of the Grand Canal you should stay in one of the rooms overlooking it - all rooms are beautifully decorated. Water taxi can be order directly at the doorstep.Breakfast is small but fresh.