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The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it! The room service options were slightly limited
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean. Clearly some deferred maintenance in the guest room bathroom.
Clean room Quiet Friendly Staff Great location Great price Nothing!
Close proximty to city center, metro access through lobby. Nothing
The location was great and the rooms were updated. To big. Staff was not very friendly.
It was clean The parking very expensive
Location was excellent. The hotel is really nice and the price we got could not be beat.
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
I like that I was created with champagne and the staff were very friendly!
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Very clean, quiet and accommodating.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
Location Maids Front desk staff on more than one occasion Very small rooms
The staff at the hotel went out of their way to please us. In particular: Mr. Herb Wright greeted us daily with his million dollar smile and was always ready to be of assistance. Mekdes Pierce, Nathan and Limlin worked so hard each day in the lounge for breakfast and appetizers/dinner. They were so kind no matter how busy they were. Absolutely not one thing. It was an outstanding hotel.
This is such a grand hotel. We spent 4 wonderful days here, great staff, exceptionally clean rooms and great views.
Customer service The sofa sleepers
Location They offered to an upgraded room with a view for more $ Room had no view. AC broke , took 1 full day and multiple sells to get it repaired.
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
Location and cleanliness
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
Very comfortable and pleasant stay . Excellent service and perfect location.
Staff was excellent; great location The walls are paper thin and the person next door had a party until 3 am. Impossible to sleep.
The staff was awesome Could've used a coffee maker in the room.
Location was great. Wonderful room. Two good restaurants with great staff but a bit expensive. All staff members were great! Fitness room was available even in this boutique setting. My son lost his stuffed animal while we were there and they left a new one in the room for him - it made him very happy (they later found his but let him keep the new one, "Freddie". Restaurant was too expensive, especially for breakfast. Fitness room was a bit small.
Outstanding service and courtesy were the hallmarks of our stay here. The room was immaculate and well cared for. The location was perfect for everything we wanted to see and do. The conceirge was outstanding in his helpfulness. No coffee maker in the room, yikes, missed that first, fast heart- starting cup.
friendly staff,premium location.
Everything about the hotel was fantastic, the staff were very courteous and helpful and all made a point of knowing my 7 year old son's name. Not applicable.
The room was lovely, and the staff was courteous, helpful and efficient.
Location was great. Checkout was advertised as 3:00 PM, We were not able to check into our room until 5:00. When we did check-in we had already pre-paid for a Fabulous Room, but the staff member that was checking us in recommended we switch to a Spectacular Room since we had a young child. He said the Fabulous Room would be too loud due to the location of being on the top floor under the bar. We agreed to change rooms, but were only offered breakfast vouchers which we knew we wouldn't use. After we walked away my husband said he felt like the guy was a used car salesman and that we got played. We went back to the desk and dealt with another employee (Harry) and he switched us back to our original room and said that the room was not that loud.
Great location also amazing views ,fun staff and lobby had nice vibe turns into social setting with a DJ When I arrived was able to get a room right away as requested but it didn't have a view . And had ask the guy that was checking me in if I had a view he says yes I do , I walk in to my room it was a room facing the inside I of the building no view very disappointing so went back down and young lady was able to get us a much nicer room very happy . During the evening they have DJ in the lobby so when out all day and came back you requested your room key in order to get in the hotel not happy about that
Great bed, nice, modern room. Amazing location. Our room had a view of a brick wall, very disappointing. The room service was very poor and very expensive. Travel channel fans, don't come here expecting an amazing sandwich, it is no longer available.
Cheap. No real benefits as a Marriott Rewards Platinum member. Nothing special about the facility. Lots of noise in the hallways at night.
Location was great, staff was great
Everything was great! Am upset that they put an $800 hold on my credit card when the room was only $300
Great location... Convenient to Metro and downtown Washington No negatives on this trip
FRONT DESK LADY WHO WAS A COWBOY FAN MADE ARE STAY FUN WITH ALL HER ASSOCIATES BEING SO HELPFUL AND LOOKINg OUT FOR TWO SENIOR CITIZENS ! THANKS !
Staff was so friendly and the hotel was very clean. Huge bonus was how close the hotel was to everything!! Everything is within walking distance from the hotel.
Staff was very attentive and very friendly. Right next to Metro station that had a stop at Reagan Airport!
Central location Clean rooms Value for money (I suppose) WiFi not free in rooms and expensive Restaurant average. We asked for a cappuccino and got coffee tasting line filtered coffee with normal milk with lots of froth on top.
The price was quite reasonable and the location was convenient as well. The staff was friendly and helpful too. Also the room was nice and clean. First, the website says the amenities include parking. What it doesn't tell you is that it is valet parking at almost $50/day. Second, the website says the amenities include free wifi. What it doesn't tell you is that the wifi is only free if you connect to it down in the lobby. Otherwise, it is almost $13/day if you connect to it from your room. Overall, it wasn't a bad stay. I just wish the website was a little more detailed/honest with some of its information.
The gentleman at the front desk was very helpful and polite. There was a mix up with my parents reservation, and he too care of it. He also upgraded our room. The concierge was great with our kids, and gave them a free movie.
The location and thier bed was comfortable. The AC . It was not cool enough. Need more tisue for tolet. Better reciption staff.
Close To Monuments And Verizon Center
The location was excellent, the staff were solicitous and friendly, our room was spacious and well appointed - my girlfriend particularly recommends the big comfy armchair - the food was very good and it won't break the bank. Unless your bank is quite delicate and prone to breakage. No draft lager.
Staff was helpful and friendly. Wait staff at restaurant in lobby was excellent. Went above and beyond to make sure we were taken care of. Fair prices on the food. Blanket for fireworks was a nice unexpected treat. Quick walk to two different metro stations and 20 min walk to the mall. Blocks to restaurants and the cvs if you need something. It was hot. Not sure the hotel can control the weather.
The staff were very welcoming and helpful. The room was clean. Our shower head did not want to stay put. We booked online and I guess when doing so they like to give you the handicap accessible room. Parking was expensive! Breakfast was $60 for two people that will get you eggs and bacon.
The hotel,was within walking distance of many things. Our room was very dark due to the fact it was facing other buildings and was over the airconditioners outside.
Our hotel was in walking distance to almost everything that we wanted to see - all the major landmarks as well as museums. It is very close to two subway (metro) stations and only a short ride way from Union Station where we took the bus to NYC. We enjoyed the coffee maker in our room and refrigerator to keep our snacks. We appreciated free coffee stand in the lobby. it's more of a wish - wish you guys had free breakfast. Most hotels do nowadays.
Room was clean and pretty nice. Nice hotel bar and staff was friendly and helpful at the front desk. Would stay again for the price. The bellhop shattered a bottle of vodka that was in my suitcase....said "I should have told them it was fragil" I don't think that gives them the right to just throw my stuff around as if there was nothing of worth in there....what if it was a bottle of cologne that broke - would I have had to tell them it was fragile for something as small as that. After all my stuff was covered in vodka, they let me use their laundry services and actually ended up replacing the bottle with something of similar value. It ended up being okay and I was thankful for the replacement.
Hotel is walking distance to most of the things you want to see in DC; White House, Washington Monument, Smithsonian Museums. If you stay in a room facing 14th street you *will* hear street noise. We were on the 12th floor and you may as well be on the first floor because the height doesn't help with the noise at all. After a long day of walking you probably want a good night's sleep, that's probably not going to happen. Street traffic is loud and people tend to yell outside.
Hotel staff were most obliging. The food was good. The location is excellent just across the road from the subway station. Small shop in lobby was great for small forgotten items or a quick snack to take to your room.
Very convenient. The location is excellent for getting around town on the metro. It's just minutes from everything. I would definitely stay at this hotel again. The bed was a little uncomfortable. I couldn't tell if the comforter was sliding down inside the duvet or it was just really thin.
The bathroom was throughly cleaned and the bed was very comfortable. Room were very compact however, I realize it was
Clean and convenient to downtown DC.
Staff very friendly. Rooms were clean including the bathroom. The location is perfect if you want to walk around. We had an awesome experience.
Location is very ideal and convenient Carpet in the foyer and lifts looks too old and dents impression on the hotel
It was very well positioned in downtown DC. It was very old which was kinda cool but take your allergy meds it was very dusty. I think it may have been haunted too... Lol
location hasn't been renovated in, like, 80 years. shabby doesn't fully capture it. windows are thin and so noisy tasters choice instant coffee in the room
We basically got two rooms for the price of one. A room with two singles for the kids and the other with a king. The price was half of the other hotels in the area and was close to everything. The rooms were dated and while I wouldn't say the were dirty they were rough around the edges. The beds were old school and not the most comfortable.
For a stay in Washington D.C., I cannot imagine a more perfect hotel than the Courtyard Washington Convention Center. My husband and I were planning a quick sightseeing trip, and chose the hotel for its price and location. We could not have been more pleased. The hotel was immaculate, our beds were comfortable, and the staff was always more than accommodating. We were within walking distance of the National Mall, a number of museums and restaurants, and practically above Ford Theatre. The hotel itself was not without its charms; being an old bank, the basement included old vaults, and the local architecture, both of our building and the others in the area proved unparalleled. If we ever return to Washington D.C., we would love to stay here again. We were very sad to check out and see our visit end.
Location, facilities, clean hotel, price Parking option. We parked offsite, 3 blocks away, for 1/3 the cost.
loved the design, staff, the room and the breakfast! the fitness room could use some mats for floor stretches. also there is some space for additional equipment, such as a cable trainer or a pull up bar
Walking distance to everything we wanted to do Parking was expensive