Westlake Hotels

The power went out for awhile and the air conditioning went out for several hours through the night making it impossible to sleep. The air didn't come back on until 2 in the morning. It was not a good night of sleep at all. If that didn't happen, the stay would've been great. Unfortunately, it was miserable.

The tub/shower did not drain.

My insurance company had sent us there, because our house caught on fire and we needed somewhere to stay until we found temp housing. When we first got there everything was ok. After a few days I noticed they had alot of little fruit flys through out the building. They had spider webs all on the inside of the walls, and it always had a smell of garbage. The people working there weren't very friendly at all. I had another guest come up to me and tell me that one of the staff member(had a birth mark on her face) told some of the guests there that my family and I were a lot of trouble. I was complety taken off guard, The only thing we had done was stay there and every now and then ask for a few towels or sheets. I thought that was very unprofessinal and immature. I walked in the lobby a few times and saw some of the staff actually gossiping about other guests. I would not recommend this place to anyone..

bed was comfortable, room was nice, towels were great there is no breakfast bar, it is a breakfast closet and we were unable to even enter the room to get breakfast the hotel charged me an additional 170.00 to my acct and 20.00 on top of your charge, mgr never returned my phone call I would never recommend!!

The lady at the front desk sometime after 11 P.M. on November 24 was friendly, professional, and helpful. She had a customer on the phone that I think she was being very patient with, based on what I heard of the conversation, but she made sure the whole time that she knew I was waiting and tried to expedite my request at the same time. Our biggest complaint was that the sleep number bed was uncomfortable. I don't know what kind of deal you got on those, but they hurt. Also, the shower was dank and dark. With the sloping in the tub, I'm not sure how somebody who's older or in any way disabled would handle it--I almost fell several times and I'm in fairly good shape. The ceiling was oppressively low, and we only received one regular coffee packet, so only one of us had coffee.

Underwear found in first room, loose change on bathroom floor in second room. Odd and not clean.

Close to the airport Breakfast Buffet Pillows were excellent Downstairs meeting rooms were nice (though I wasn't there for a meeting) Couldn't find my reservation and had to wait 20 minutes for a manager to come down to work on some computer issues. My card was charged twice for the stay The photos for the hotel do not match the actual condition of the hotel. It appears that nothing has been upgraded/refreshed in > 10 years. Pealing wallpaper, missing baseboard molding, musty smells were prevalent in the hallways and in my room. My room had drywall next to the air conditioning unit and the door to the hallway squeaked like it was 200 years old, The room was not cleaned during my two night stay For the money this is the worst hotel I have ever stayed at hands down, and I am a frequent business and leisure traveler