Westlake Hotels

Price and location. Room size was nice also.

Although they to be smoke free, they clearly let people get away with it. My first room was smoked in. I was changed to another one. However over night you can smell the smoke from other people coming into the room. This one detail tarnished my stay.

Nothing

The staff were awful, very uncooperative or concerned about what we needed. Asked for two glasses, told us to use paper cups. We asked for ice, they told us to go to the gas station. The room was austere and dated. Breakfast was a granola bar.

Staff at front desk and rate.

Bathroom should be bigger, needs a microwave and refrigerator.

2 light bulbs burned out

My son and I were just traveling through , but the hotel was nice. Our room great and bed very comfortable

The hotel was clean and quiet in a nice location. The staff was nice and professional. The breakfast was also good as well.

I have stayed here before and always had a good experience. This was even better, as the room was freshly renovated: new paint, new kitchen and appliances. Beautiful bedding, very welcoming. As always, the included breakfast was excellent.

With all the reno, the faucets should have been replaced. Showing their age, although functional.

Had what was expected for a studio suite.

Did not expect the renovation project in progress Our room wasnt started yet so had the odors of a well used hotel room Had to check in at construction trailer as lobby was being worked on Did not have free breakfast but was having last guest social

+breakfast included

Storm had affected the internet connection

Convenient to restaurants and highway, very friendly staff, nice clean room

Bed was broken, had to move carefully otherwise it would see-saw

I felt like the hotel was clean, and staff was fantastic, going out of their way to accommodate, always with a smile on their face.

I don't feel like it was worth the money. Everything is ala carte, and for a pretty short window of time when you can order breakfast. The couch in the room was weirdly shaped. Really deep and awkward to sit on.

The power went out for awhile and the air conditioning went out for several hours through the night making it impossible to sleep. The air didn't come back on until 2 in the morning. It was not a good night of sleep at all. If that didn't happen, the stay would've been great. Unfortunately, it was miserable.

Underwear found in first room, loose change on bathroom floor in second room. Odd and not clean.

The lady at the front desk sometime after 11 P.M. on November 24 was friendly, professional, and helpful. She had a customer on the phone that I think she was being very patient with, based on what I heard of the conversation, but she made sure the whole time that she knew I was waiting and tried to expedite my request at the same time.

Our biggest complaint was that the sleep number bed was uncomfortable. I don't know what kind of deal you got on those, but they hurt. Also, the shower was dank and dark. With the sloping in the tub, I'm not sure how somebody who's older or in any way disabled would handle it--I almost fell several times and I'm in fairly good shape. The ceiling was oppressively low, and we only received one regular coffee packet, so only one of us had coffee.

Room was clean and large. Beds were comfortable. Staff was friendly and helpful.

I could hear the guest staying above our room.

Breakfast area was not big enough to accommodate the amount of guests there. Constant noise in the hallways from other guests and our room has so much furniture in it it was hard to move around in .

Comfortable beds. Good breakfast selection. Room was pretty clean and did not have smell like many hotel rooms do.

Internet kept cutting out. TV remote did not work, not even second remote we were given. Fresh smell of tobacco and marijuana smoke in stairwell.

they charge me a fee for smoking when I didn't and I'm disputing the charge. Will not be staying there again!

queit area

food, not clean

There was some work done and i was surprise to hear construction noise at 9 am

The location was the only plus. Very close to the airport.

When we arrived, we were told that we got the last room available, despite our reservation. Our room was extremely smoky, as was the entire 4th floor. If you want a college Dorm feel with the charm of a 1970's New York City apartment, then this is the hotel for you. No privacy curtain and blinds did not close all the way. No bathroom trashcan and soaps and paper products had not been properly supplied. The hair on the toilet and in our towels was a nice touch as well. We asked to move, and there were no other rooms available. We asked to cancel the additional days' reservation and were told we would have to call the company we booked through online. Literally, on the way back to my room to do this, they charged our card for the remainder of the stay. So, we just stuck it out. Never again.

I was in Cleveland to attend a music festival for about 5 days. The staff at the front desk were friendly and helpful. My room was very clean. The hotel is about 20 mins drive from the downtown, there are lots of restaurants and fast food places around. It would be helpful if they had breakfast, but again, it is an extended stay place, so you know what are you getting into. Overall nice experience. If I go back, I will stay there!

Very friendly staff, nice comfy bed, good breakfast bar

Title pretty much sums up out stay. We arrived late at night and was greatest with a friendly smile and directed to our roo . Room was spacious and clean. Beds and pillows were comfortable and the bathroom was well maintained. No comments whatsoever. By the way, if you are worried about being so close to the airport...have no worries. We were on three uth floor and did not hear one plane fly over at al . Great stay. Thank you Hilton

Night staff on 08-18-2016

Floors creaking, could hear every step taken above our room. Bar ceowd until 1:30am, Dirty. Paint fumes, Smoke smell. We had to change rooms 2 times.

Nice staff who do the best to deal with this poorly appointed facility

Too many issues to detai. l I took pictures to send to CEO. Please note I very seldom leave a negative review for any thing. But for $80 this hotel deserved being called out for the mutiple issues. Simply shocked.

Clean and elegant!

The staff was great, despite being understaffed in a completely booked hotel. The breakfast was tasty, the WiFi worked well, good water pressure, nice TV, microwave, and fridge. Free parking. Good location to tourist attractions. Comfy bed and pillows.

Room was musty, window did not open. The door showed lots of light from the hallway. The key cards didn't work and had to get re-keyed at least 5 times. The lobby, eating area, elevator, parking lot were all very small. Parking lot needs more lighting.

location of the hotel to the airport

i was charged an extra night, so really charged an extra $80.00 what a rip off, people at the hotel still havent returned my calls for a refund!

Very short answering to have some diner. Just a list no explanation. THey didn't want you to go out the hotel.

The room was disgusting and they weren't very helpful or accommodating!

The staffer at the reception desk was accomodating and courteous with a "how can make your stay better?" attitude. The rooms were clean, cozy and well kept. I plan to stay at this location on my next trip and most definitely would reccomend to others.

The price and location

Was not very clean, someone else's hair on bathroom floor

Staff were available all the time. Location was good.

Room was not clean. Had to change the room during the night we reached.

Modern style hotel

Hotel had no soap, iron. It was still under construction

People who worked there were nice , the room was beautiful , bed comfy

The bathroom wasn't clean there was hair in the tub and floor also hotel was under construction , the hall ways and elevator were horribly hot and it was a bit of a walk , also a lot of the construction stuff could have been hidden way better or attest looked straightened up

clean and comfortable and cooperated staff

It was close to the Cleveland airport. The room was clean and quiet. The desk clerk was very efficient and helpful.

I did not know ahead of time that they had a "park-and-fly" option. I would have used it.

Very convenient for an early morning departure. Nice restaurant and friendly, competent staff.

bed was comfortable, room was nice, towels were great

there is no breakfast bar, it is a breakfast closet and we were unable to even enter the room to get breakfast the hotel charged me an additional 170.00 to my acct and 20.00 on top of your charge, mgr never returned my phone call I would never recommend!!

Clean/very nice and spacious

Bed a tad hard

great breakfast!! the location was great for me while my son visited BW. booked online and my reservation was ready, no problems. had a few cookies and was offered a bottle of water while checking in.

Great, friendly staff. Great breakfast options. Hot and cold items. Very clean facilities with plenty of space. Large rooms.

Nothing over the top, nothing down in that would prevent us from staying here again. It was consistently average and that is good. It was a room that was clean, no loud noises to speak of, there was a restaurant next door even if we never ate there.

N/A

Nice property and amenities in general.

Room was misrepresented when I was informed it was a handicap room. Was told it was last "king" in hotel but I would have taken a nicer queen or full room. Shower curtain liner was dirty with mold and soap scum. Comforter was thin. Room was far below my expectations given the price I paid.

i had a place to sleep SHEET WERE CLEAN

Toilet seat had cig/ burns in seat, Counter dirty not clean end table food stuck on it not clean, Non smoking room smelled like smoke! bathroom counter looked like it was cleaned with dirty rag bed smelled DIRTY wall paper falling off wall in bathroom carpet stained and dirty this place needs an over haul security you can walk right in the front door and and have assess whole place no one at front counter

clean, warm, friendly staff, inviting

Close to the airport Breakfast Buffet Pillows were excellent Downstairs meeting rooms were nice (though I wasn't there for a meeting)

Couldn't find my reservation and had to wait 20 minutes for a manager to come down to work on some computer issues. My card was charged twice for the stay The photos for the hotel do not match the actual condition of the hotel. It appears that nothing has been upgraded/refreshed in > 10 years. Pealing wallpaper, missing baseboard molding, musty smells were prevalent in the hallways and in my room. My room had drywall next to the air conditioning unit and the door to the hallway squeaked like it was 200 years old, The room was not cleaned during my two night stay For the money this is the worst hotel I have ever stayed at hands down, and I am a frequent business and leisure traveler

Front desk staff was wonderful! Made us feel welcome and important!

Shuttle driver to airport was not friendly - not even a good morning! Offered no info or offers of info on how to get to gates - which at an airport under construction would have been helpful!

The place smelled strongly of disinfectant, worse than any hospital not like your usual hotel. It was very clean, but the smell was awful. Should have mentioned you pay extra for any service at all including towels..