Pros: From Ryan at the helm to the young man who walked me through the vehicle inspection and answered my questions on the features on the vehicle. Nothing but professional and excellent customer service. That's why I keep coming back. Keep up the great work!
Feb 7 2016
Insurance a rip off
Cons: The quoted price for the car doubled after insurance was added. Very unfair and poor value, I shall not be using Enterprise again.
Dec 24 2015
Jan 2 2016
Car: meh. Staff: nice but apparently incompetent (
Pros: Clean car?
Staff were all nice, but...
Cons: Pickup was a mess - couldn't get out of the lot the first time since the tablet system wasn't apparently working, so got it done on paper. then on drop-off they had no record of the car(!) Needless to say, way too much time was spent waiting for what used to be very simple. Never good when trying to catch a flight. Look at the title even "in null = in Detroit" - if that isn't poetry, I don't know what is.
Apr 4 2016
Pros: Seamless transition between reservation counter to returning the car. The attitude of the employees was also excellent, helpful and attentive.
May 6 2016
Cons: very few cars to pick from
Jun 1 2016
Issues Checking in and I think it could be cheaper
Pros: Car was clean. Staff was nice at both locations.
Cons: The pick up and drop off process was a little time consuming.
The car seemed a little expensive for what we got.
Aug 1 2016
Car was very dirty upon initial pickup
Pros: Toyota Corolla is a good car and staff was friendly. Associate credited one day rental when I told him that car was dirty upon pickup.
Cons: Car was dirty and all windows had to be cleaned inside and out.
Sep 6 2016
Pros: Friendly staff
Cons: Had to wait for car because they didn't have any ready when I got there.
Sep 8 2016
No cars when I showed up!
Cons: I showed up at Cleveland Airport for picking up my pre-booked car from Enterprise counter. The line was 10 people long with one agent struggling while other car rentals were all 1-2 people long lines with multiple agents.
While I and 9 others were patiently waiting for our turns, the agent took time to announce "Just so that you all know and not surprised when you get to the counter, we are out of cars and it may take 1-2 hours to get a car". Really? I quickly whipped out my phone, made a reservation on Avis.com and shifted to the much shorted Avis queue, got my car and was on my way! Thanks Avis!!! Enterprise, you suck!!
I thought I should cancel my Enterprise reservation just in case they still decide to charge me. There online system won't let me cancel and I had to call in while driving my Avis car and punch through a bunch of codes, talking to a few people before (I think) I successfully cancelled my Enterprise reservation.
Beware -- a reservation with Enterprise means nothing!!!
Cons: Car had been smoked in previously and the fees and taxes doubled the price of the rental!
Sep 5 2016
Had to wait over an hour for our vehicle
Pros: The vehicle was fine, but the fact that Hertz wasted an hour of my precious vacation time was inexcusable.
Cons: When we arrived to pick up our vehicle we had to wait over an hour until one was available. There were about 10 people in front of us also waiting for vehicles. We were not early - we arrived at the time we reserved (slightly later, in fact). As a result of this, we were late to our intended destination.
Sep 11 2016
Cons: When I went to pick up my rental it took 90 minutes just to get the paperwork done for the rental. Then we decided to add a day to our trip and they wouldn't honor our rate and tried to charge is for a weekly rate that was $200 more then our original bill. Management came to speak with us and was not helpful in anyway. We eventually stood there so long trying to figure it out that we just cancelled our whole rental and went with someone else.
Sep 20 2016
Pros: The price and the ease of dropoff.
Cons: The pickup. The Altima that they brought up looked great but they could not find it in their system. Took over 30 minutes of them trying to figure it out before they gave up and brought up an Nissan Rogue SUV which I didn't order but took so I could get out of there.
I did end up liking the Rogue but the experience at the counter was horrible
Oct 7 2016
Pros: Easy access. Plenty of cars.
Cons: Agent trying to up sell.
Oct 19 2016
Nov 1 2016
Cons: Vehicle had parts missing. More problematically, I was charged $14 for fuel, despite returning the car full.
Nov 6 2016
Kayak rate not charged at counter
Pros: Clean car - al in great shape
At drop off - very smooth, well trained and friendly, polite check in staff
Cons: When picking up car, rate Hertz attempted to charge was 30% higher than rate I had booked.
Booked $49 (& change) rate on Kayak. Confirmation indicated that I was charged full daily rate of rental and charge included all taxes and fees.
At rental counter, they indicated full charge of approx. $65.
After booking, card was actually charged approx. $35 (rental only) and there was an additional $30 in taxes/fees due at the counter.
After 45min and a phone call with supervisor, they agreed to only charge me the additional (approx) $15, bringing my rental to the original $49.xx cost. Hertz claims that additional CLE airport fees were not included in original quote, they agreed to waive that for me at that time to get rate down to original rate that I booked.
Big time waster and frustrating experience overall. First time booking car with Kayak after years of trouble-free bookings on other sites. Will not be booking cars on Kayak in the future.
Nov 14 2016
I didn't know cars existed with this few features
Pros: The price was great for this rental. I just did not realize that cars this stripped down with no features still existed so I would have paid more to be comfortable and have some more features.
Cons: The car (no cruise control, no remote mirrors, a 6" trunk, plastic and cheapness)
Dec 9 2016
Pros: Free GPS
Cons: Had to walk through the rain to get to the car
Pros: Smokey brand new chevy tahoe... made me want to puke. Smokers choke yourselves.
Aug 18 2016
Great service and process
Pros: The process was great although I was a little concerned since I got the damage insurance through Kayak and Avis would not have that in their records - general concern since I've had rentals seem to accuse me of every problem with the car that wasn't identifiable on checkout.
Cons: Mileage (miles per gallon) was much lower than stated for the model (~20%)
Oct 24 2016
Cons: 2nd time renting from Avis. Usually use Enterprise. Take like 15 minutes to pick up your car. 1st rental was ok baring the issue with picking the car up. This time the attendant again said she had a car in the bay and to give her 5 minutes. 15 minutes later she said she was upgrading me to a chevy impala. The vehicle had over 20 k miles, did not have the USB port I requested, had so many dings and scratches I had to take 10 pics to document. I decided that the vehicle was not worth the rate per the condition. I had made my reservation on Kayak 48 hours prev but the attendant said they had no other vehicle for me to rent. I ended up having to go to Enterprise and lucky they had a compact Fiat available... that was clean and only had 1k miles. Also Kayak.. the vendor that you contracted with for damage insurance charges for 2 day when the rental company charges you for 1 day... Kind of a racket.. Get a better vendor!