Pros: "I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it."
Cons: "A refunded plane ticket or voucher would have been better."
Pros: "Entertainment and board WiFi excellent"
Cons: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Cons: "Breakfast was not tasty. Options could have been better."
Pros: "Good quick flight"
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Cons: "They need to bring around water more often. And actually offer it to people in the window seat."
Pros: "My first experience in business class"
Pros: "The plane, seat, food, amenities, staff, etc were all world class"
Cons: "LAX immigration is a nightmare but not NZ fault."
Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Pros: "The sky couch is always very nice."
Cons: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."
Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."
Pros: "The staff was very helpful"
Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Pros: "Best inflight experience on economy!"
Pros: "Service and food choices. Seating and the mattress for bed."
Pros: "The entire experience is well thought out"
Pros: "Great flight with wonderful service."
Pros: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Pros: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Cons: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"
Pros: "The food was GREAT! The flight crew was social, nice and I felt apart of the family. The seats were comfy. I brought my own movies on my iPad but I used their free movies instead."
Cons: "Nothing negative"
Cons: "Crew forgot to serve us our meal."
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Pros: "Friendly prompt service!"
Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."
Pros: "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."
Pros: "On time, great customer service, the in flight entertainment is amazing! Even the food tastes good! Seats were comfortable, toilets and plane were clean, all around amazing."
Cons: "Nothing, it was perfect."
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!"
Cons: "Nothing, everything exceeded expectations."
Pros: "The friendliness of the crew."
Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Cons: "Delayed by 45 minutes"
Pros: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Cons: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Pros: "Comfortable, Clean & Friendly Service. Loved the fun saftey video. Best flight I've been on by far."
Cons: "Staff was not friendly or attentive."
Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."
Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
Pros: "services was good"
Cons: "I Hate Hate Hate the setup of the business class cabin - you face each other, no privacy, you look at other people feet all flight, cant look out the window, horrible!!"
Pros: "Loved the new planes"
Cons: "Too bright in the cabin, the pink lights were a little hard on the eyes"
Pros: "Great entertainment"
Pros: "I absolutely LOVE AIR NEW ZEALAND !!!!! SPACIOUS , WELCOMING, AND VERY SATISFYING !!!"
Pros: "Very attentive crew, layout, comfort"
Cons: "I enjoyed everything I wa"
Pros: "Friendly crew, always."
Cons: "Whatever was served for hot breakfast on my flight (I think it was supposed to be scrambled eggs and baked beans) was absolutely horrible. Everyone in my section of the plane took one bite and passed it back to the stewards."
Pros: "We think Air New Zealand is by far the best airline we've ever flown on. Service, food, entertainment were all superlative"
Pros: "I was able to watch the entire Game of Thrones Season Six on the flight to Vancouver, and catch up with The Walking Dead on the return flight."
Cons: "The menu was poorly planned with very little fresh raw salad . The beef choice had potato salad and potato in the hot meal."
Cons: "People allowed to bring on too much carry on that will not fit so we all wait in the aisle behind them . Dumb."
Pros: "Nothing. I wasn't able to board the flight, so I wouldn't know."
Cons: "The staff from Air NZ made me lose my flight, keeping me doing queue after queue to pay for a piece of luggage that (apparently) was not included in a $350 fare. They wanted me to pay between $160 and $200 for putting a backpack in the plane!! Pay for almost another flight entirely! While I was going through the queues, the check in time ran out and, by the time I got to talk to someone at the desk to pay for the bag, the woman told me the plane didn't accept any more passengers... while I was still trying to get someone from the airline to help me! ONE HOUR BEFORE DEPARTURE. The plane was supposed to departure at 8:15 and I was still there at 7:15 trying to send my backpack to the cargo area...the solution? Re-book the flight, make me pay $185 in penalties and fees, plus $160-$200 for luggage and the difference of price when booking another flight."
Nice short flight. No problems!😀
This is one of the better domestic carriers. I seem to always get a little more customer service. They are easy to do business with.
Flight attendant in first class could be more friendly .. she looked annoyed throughout the flight and didn’t seem like she wanted to be. Need work in the customer service department. Same for my outbound flight. Otherwise the flight was on time and got to where I needed to go.
The food definitely could be better the flight attendant nicer, then Lisbon to Paris the had the nerves to charge for snacks. Lisbon customers service at the airport for the most part terrible, upiddy, rude,. I waited at lease 2 or more in custom lane trying to get throught security, miss my flight to Paris it was hot, to cheap to give customers AC while you wait in long lines. The worst experience avoid Lison Portugal, they charge for a rapid covid test 275.00 when I had a CDC shot record I've had both my shots rip off. And lost my luggage.
Pros: "It was not a full flight"
Cons: "The flight crew ... they were not attentive at all."
Cons: "Lost baggage in Kathmundu"
Cons: "High price for mediocre seat"
Pros: "The communication was impeccable. The flight was smooth and efficient. Everything about this experience, from booking it, to getting home was great."
Cons: "Nothing about thus experience was bad. It was great from beginning to end."
Cons: "Pilots were 50 mins late"
Pros: "good food and good movie selection."
Pros: "Great crew, a lot of space in the aircraft"
Cons: "More entertainment"
Pros: "Phenomenal free entertainment options including free Wi-Fi"
Pros: "Phenomenal free entertainment options and free Wi-Fi don't worry don't worry"
Pros: "I loved how accommodating the crew was for having a late departure."
Cons: "Maybe update the passengers as you find out the plane will be later than expected"
Pros: "People were friendly and super helpful."
Cons: "Premium charges to change seat First checked is $30"
Pros: "Crew did a great job with full, delayed flight. Alaska kept delay under control."
Pros: "The staff were pleasant"
Cons: "The flight was late."
Pros: "After the purchase, Alaska is using Virgin planes, which are very nice - comfy, well appointed, and with the fun lighting."
Cons: "This is the second time in 3 flights with Alaska that they’ve bumped my seat at boarding time from a nice aisle near the front to a window near the restrooms. I’d gladly have volunteered if asked, but they didn’t ask. This most recent flight, the beverage service was extremely slow - it took nearly an hour for them to get down to my relocated seat. By then, it was nearly time to land, so I barely had time to finish. I’ve noticed the cups are smaller now as well. I usually fly rather than drive for the holidays, I think I’m done with flying."
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "Very faster arrived."
Cons: "No meals."
Pros: "Excellent take off and landing."
Cons: "They had ressigned seats and put me in the middle of a full row, in front of the emergency exit, so the seat would not recline. The head rest was made for a tall man, and its position made me lean forward until my neck hurt. The movie selections were good, but the earphone jack didn't work well enough to hear the dialog. They let me move to another seat and the earphones didn't work there either. After trying two different earphones they concluded the jack was bad. Also the seats were smaller and there was less leg room than the Alaska flight going out."
Pros: "Crews and service are nice"
Cons: "Flight was an hour late."
Cons: "Flight was delayed more than 5 hours. My all schedule had to be changed. I had to wait at Newark airport for 6 hours with my two little children. I want denied board compensation. Alaska has to fix it. I am very upset about this flight."
Pros: "Liked the seats. Liked the service. The food on my previous flight HX60 was better."
Cons: "Flight was delayed. Other than that, nothing to complain about. Like I said, ordinary flight."
Pros: "This was on one of the Virgin America planes, and the service was good and the plane was very comfortable. I appreciated being able to get some wifi chat access for free, and having the ability to request extra water easily over the RED in-flight system."
Cons: "The flight was delayed over two hours. The gate crew could have done a better job of forecasting for us how long the delay would be. It took over an hour just to unload the plane once it arrived, but every time the gate crew made an announcement it sounded like we'd be boarding in fifteen minutes, so I never felt safe to leave the boarding area. Usually Virgin has headphones available for using their in-flight entertainment system, and I was relying on that since mine broke at the airport. Unfortunately this flight did not have any loaded."
Cons: "I was forced to check my bag Right before boarding the plane. And then when I landed my back was lost. Let me also add that I do you like Alaska air and I am a member however I may think twice before booking again with them."
Pros: "The food order concept"
Cons: "No food, not even snacks, despite the long fligjt"
Pros: "It was excellent. They even waived the baggage fee!"
Cons: "We have been sitting in the plane after landing one hour ,because no gate available"
Pros: "My chair was broken the entire plane and there was no where to move me to. I was uncomfortable the entire flight"
Cons: "Update your planes"
Pros: "Direct flight, seat next to me was empty so had a little room to spead out."
Cons: "Bad weather delayed the flight by 2 hours, bumpy the last half. flight attendent talked too much gave me a headache!"
Cons: "At boarding, when overhead bins are full, you cannot force passengers to check their bags if they had planned not to. I was in a rush when I land and because it was delayed too I did not want to also have to wait for my bag at baggage claim. I was completely late to an event I was to be at."
Cons: "Bathroom was disgusting, there wasn’t a trash so people threw their hand towels on the floor."
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Nice movies Comfortable seats"
Cons: "Noisy air con Seat not reclining Headphone jack not working No storage space"
Cons: "There was no way to change journey date, excepting by additionally paying almost twice the fare amount as change fee plus difference in fares between travel dates. So was forced to miss the flight and forfeit fare amount."
Pros: "It was quick and easy."
Pros: "Plenty of room, nice crew"
Pros: "Friendly flight crew"
Cons: "I like complimentary food and entertainment"
Cons: "Wasn’t given the opportunity to choose my seat and was put in last row."
Cons: "1st, promised to email a $100 travel voucher for an inconvenience in the reservation, but never did! 2nd, signage misguided us to take train to wrong terminal in airport, causing us to miss flight! 3rd, successfully changed first leg of our flight, but gave us a connection that was impossible to make! (20 minutes, but they "forgot" we had to go through customs!) 4th, double-charged us for our bags for second leg of flight! 5th, said they could do nothing about the impossible second leg of flight, claiming that their partner airline (Virgin) should resolve it, and Virgin then said the same thing and sent us back to Alaska! 6th, I discovered that Alaska reps wrote lies in the notes in the computer to try and cover their back! 7th, meanwhile, between the two companies, they wasted so much time that the next flight passed and we had to wait until next day for a flight! 8th, were not willing to cover a hotel, leaving us to sleep in airport! We are currently in airport still waiting for flight, so this sad testimony to Alaska Air may still get even worse! We'll see."
Pros: "Team very nice and polite."
Cons: "All the airplanes should have screens"
Pros: "My girlfriend and I had another 6 hours to bond on our drive home from Medford to San Francisco. And I got home way earlier than I would have if we flew."
Cons: "Because our flight from Medford to Portland was cancelled without notice, I never boarded a plane on Sunday. I rented a car and drove back instead. The cost is almost a wash with what Alaska is reimbursing me, but we'll see what I get refunded since their customer care department is closed on Sundays."
Cons: "Economy is always cramped, not just an Alaska comment. My computer almost got destroyed because the guy in front leaned his seat back"
Cons: "My emotional therapy dog of 7 pounds got part of her paw ripped off on an airport escalator. Though she was bleeding profusely all over me, I was not allowed to use the first aid kit to bandage her. I had to bring her to an emergency vet upon landing in Minneapolis"
Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
One of the worst business class flights in the Americas. Broken seat, only water, coke or juice available on an 8 hour flight and no meal service. Again - we paid for a long haul business class experience and received less than a short Southwest Airlines flight
Pros: "They treated me super great"
Pros: "Leaving and getting on time"
Pros: "Comfortable plane! Quick flight"
Cons: "Boarding was a bit messy, very long line to take off, arrived to destination a bit late"
Pros: "The seats were very comfortable."
Cons: "Better food options."
Pros: "Airline delayed, kayak didn’t have any info Lost my business meeting in LA, stuck 24 hours in Colombia"
Pros: "Seat quite comfortable"
Pros: "Service. The plane"
Cons: "Most of the crew members were not helpful. I saw an older lady ask for assistance in placing her luggage up top and the crew member told her she could not help her with that, so unprofessional.."
Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."
Pros: "Everything ran as expected, easy boarding, quick flight, ok drink service."
Cons: "Not sure why they sat someone else in our row if the plane was nearly empty. Unnecessarily uncomfortable."
Pros: "The service from the crew and also Avianca staff in El Salvador are really nice, the flight was on time, the baggage was on time."
Cons: "The entertainment in that airplane (N492TA) is too bad for a 6 hours of flight, just one screen for every 4 rows, bad movies, the food wasn’t good taste, the airplane wasn’t well equipped for so long flight."
Cons: "We had to wait about 15 minutes for the stroller to be delivered (thoroughly wet), and then another 20 minutes for the bags."
Cons: "How to manage to the costumers we went there a hour before our fly and they didn’t let us to check in, we did pay a penalty because they said that we were late!? We pay more than $400 to they change our fly!!!"
Cons: "A group of people including me, were waiting for our baggages for more than 30 minutes."
Cons: "I paid $400 for the flight and $370 for my surfboards.... won’t fly them again."
Pros: "The airplane and blankets were super comfortable. Most importantly the flight was on time."
Pros: "Very courteous & helpful"
Cons: "Old recliner seats."
Pros: "They held the plane for late connection."
Cons: "Food in Business Class was barely edible. A tired old plane."
Pros: "Fast and good service in the plane. Fast boarding"
Cons: "Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time."
Pros: "Very comprehensive service. They don’t charge anything extra, the entertainment options are good, the service excellent, the food okay. Much better than most US airlines."
Pros: "Arrived on time, smooth ride great landing"
Cons: "Avianca went on strike over a dispute with their pilots. The company waited until a few hours prior to the trip to cancel the trip (which was paid for with 3 months in advance). This was a transatlantic flight so we were forced to buy a vastly expensive ticket in another airline (due to the last minute urgency) which was not direct. The flight was for my 80 year old mother. Avianca forced us to a ridiculous process to refund the monies and only did so after many disputes over the phone and 30 days later. Will never use this airline again."
Cons: "Awful food, entertainment, and on board service"
Pros: "Nice cabin and seats"
Cons: "It was cold"
Pros: "Love it was very confortable make me feel safe"
Cons: "Food was ok by the could had improve. For example they should that have a vegetarian option I do not eat ham or pork"
Pros: "Boarding and exiting were fast. They also let me take on a carry on that was far too big to be considered a carry on. Lots of overhead space. Oh and they give you a blanket and pillow to use during the flight."
Cons: "The service and entertainment wasn't as good traveling on this airline to the US as it was traveling from the US. Barely any entertainment besides fold down small TVs for every 4 rows. The app they tell you to download was useless on this flight too."
Pros: "It got me from Point A to Point B, so credit for that?"
Cons: "There were zero vegetarian food options. Entertainment was a shared screen between a dozen passengers. These planes need a fire upgrade."
Pros: "The snack"
Cons: "On descent the cabin pressure was so intense that I felt like I was being lobotomized. The flight was delayed for 3 hours and I'm not sure why but mostly the cabin pressure was what was horrendous."
Pros: "Great service, comfortable seating. I was provided with a blanket, decent warm meal, and wine during my 5 hour economy flight. Very happy. Would certainly recommend."
Cons: "Flight was delayed."
Pros: "The comfort and service"
Cons: "Everything was ok"
Pros: "Very nice staff. Free meals, which is rare nowadays."
Cons: "No wifi. No personal entertainment on international flight from San Salvador to JFK"
Cons: "Worst service ever and we got the last 2 seats in the plane. Pilot seemed to be disturbed and and had a bad attitude towards passengers that could be felt overtime he communicated anything. Maneuvers were really rough."
Pros: "On time! For depart very entusiastic cruw! And a good number of male servers that is great Than you"
Pros: "Glad to get a good meal. And free entertainment."
Cons: "Seat was a little hard after 4hrs."
Pros: "same comment as previous"
Cons: "same comment as previous"
Cons: "Lost my bag. Rude flight attendants. Terrible food."
Pros: "Flight arrived early, very professional crew"
Pros: "Entertainment options were great."
Cons: "It would be nice to have food options that do not include meat. However, in general the food was poor."
Pros: "Food, service and comfort"
Pros: "I had an emergency row seat, giving me more space."
Cons: "This was an older plane both SFO-SAL and SAL-SFO. The ride back had tv screens every 5 seats or so."
Pros: "Food was excellent. They gave me dinner and a snack. High quality food. Staff members were really polite."
Cons: "Entertainment was really poor. Seats didnt have a screen to watch movies or music."
Pros: "Crew was professional!"
Cons: "Took long time to Avisnca to post which door number to embark the plane..we Almost lost the flight!"
Cons: "Tried to change returning date and the penalty was excesive"
Pros: "great onboard service and on time arrival"
The comfort was excellent
Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing.
Some passengers weren’t wearing masks or were wearing them below their noses, and I think there could have been general announcements reminding them about that.
Same comment as before. Should not be part of skyteam. Alitlia is way below standard for that group of stellar airlines. Staff is unfriendly, delivers poor service and do not make you feel welcome on board. Food is good. Only water not other drinks available. No garbage college during flight or before landing. Entertaining is so so and the bathrooms are dirty.
The staff was extremely nice and professional.They did excellent job!
As always, Delta never fails to deliver! Let’s keep climbing!
This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall.
I like that I got to my destination safely.
Everyone is doing their best, but travel sucks! Mask wearing is necessary but odious. The worst thing is the toilets on 767s are so cramped that you cannot see where the trash is without crouching down or being a pigmy, so people leave their towels by the sink!
The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!
The flight was on time. Delta was very communicative as far as checking in, luggage, boarding ect. I was traveling with an infant, it would’ve been nice if they helped us out with an aisle seat.
Pros: "Crew was super friendly and cool!"
Cons: "Delightful experience except at SFO checkin."
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "I love the Food was really good thanks guys!"
Cons: "Have the Free WiFi option will amazing"
Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Cons: "They ran out of food by the time they got to the back of the plane."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Cons: "uncomfortable seats, thin seat cushions"
Pros: "Great experience!"
Pros: "The crew was extremely rude. They did not come to collect trash and so all passengers were left holding their coffee/ tea: beverages during bumpy landing."
Cons: "Attendants were rude. I didnt understand why. Also, I purchased a window seat but there was no window in my row. I spent the majority of the flight feeling ill."
Pros: "Crew was gr8, seats comfy and space between seats was great, great space for legs"
Cons: "The quality of the forks and knife, I had meat for dinner and the fork broke two times. Coffee needs to be a little more stronger. Keep it up!"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "Delta seats are comfortable and media ststem is good."
Cons: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Cons: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."
Pros: "I got home safe"
Cons: "Plane delayed by over 3 hours and they told me to wait at the airport for 6 hours instead of arriving at the normal international flight arrival times. My day was completely wasted. They offered a replacement plane was old with tiny broken screens, broken seats. It smelled horrible as we were boarding from the tarmac. I'll never eat airplane food again."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "Over all the flight was smooth and great"
Cons: "Kayak, the confirmation email that was sent was incorrect, ended up flying delta - had a scare when checking in at the air europa desk and the attendant says "theres no flights to Malaga" - after further investigation from the staff, we found out it was a Delta flight and NOT and air europa flight"
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Cons: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Really different experience sitting in business! Comfortable and great service.
Pros: "Quick and convenient"
Cons: "Comfort and food was lacking"
Cons: "Wake people up when serving anything.. I have seen in some other airlines that one is provided with a sticker to place on your seat to show if you can or cannot be woken up"
Cons: "i would love to seat beside passenger who doesn’t snore bery loud."
Cons: "The baggage restriction was not good at least one Checking should be allowed"
Cons: "I wasn’t able to choose a seat"
Pros: "seat was comfortable"
Cons: "be in time guys. Please."
Cons: "Did not serve food."
Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."
Pros: "I lost my phone and when I went to the airport information, they already knew it is for me."
Cons: "It's all right for a short flight"
Pros: "Good leg room clean airplane"
Cons: "Entertainment didn't work"
Pros: "The night skyline from above as you fly into LAX is simply awe inspiring with the miles and miles of lights everywhere you look. Quick flight and no hassles."
Cons: "The 3 rows of clubs seats ahead me were catered to quite well, but maybe a current dividing that and economy is necessary so you don’t feel so 2nd class."
Pros: "The flight didn’t get cancelled. We didn’t crash."
Cons: "Flight was delayed because it came from Toronto and it needed to be cleaned."
Pros: "On time, free coffee, free pretzels"
Cons: "Going home."
Cons: "Super Cold airplane and it’s not the only west Ket that was freezing. the crew kept skipping my row for drinks for some reason. the landing was rough."
Cons: "Booked our seats 24 hours in advance and could not get seats together. Airline expects us to pay extra for reasonable expectations as that"
Pros: "Crew very kind and smily. Very punctual."
Cons: "Prices ridiculous, one coors light 7dollars and with 7 dollars you buy 12 coors light in Mexico!!!. Food really bad and prices worse. No entertainment."
Pros: "Left and arrived on time, friendly Westjet crew as always."
Cons: "Tiny TV screens, no real food, seat cushion was so compacted it was uncomfortable."
Pros: "We took off on time and landed a little early. Crew were very nice. I couldn’t judge the entertainment as I didn’t have iPad with me to connect to the wi-fi and watch movie. Plenty of snacks. Worth the cost of the flight."
Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."
Cons: "They stopped renting out iPads on board. If don’t have own screens or for some reason couldn’t download app, makes for a long flight. Overall, great flight; all on time. Leg room borderline. Window seats can’t sneak to bathroom without waking others. Pretty much need to all get up to let them out."
Pros: "Left on time, arrived early, uneventful which for a plane ride is great"
Cons: "Nothing really, plane was smaller than expected with limited overhead space but everything was able to fit in the bin"
Pros: "Had a fantastic experience on my first round trip with WestJet. Very satisfied, would definitely fly them again. I also liked how we were able to clear Customers BEFORE we departed from YVR; made the arrival that much smoother when we landed at SFO"
Pros: "Everything was fine with the flight except for the substantial delay of an hour in taking off."
Cons: "It was late taking off without too much explanation except they were waiting for a delivery of fuel it seems. We just sat in the plane for all that time. I wish they could have informed us earlier so we could have just waited at the airport."
Cons: "24 hour delay in Calgary because of maintenance problems with the plane. Meant I lost one precious day while visiting my 91 year old mother."
Pros: "Plane, stewardesses on the plane"
Cons: "Where to start. Booked a higher priced ticket as layover was minimal. Westjet later emails, saying layover is now 7 hours?!?! We booked a connector with air canada with only a 2hr layover. We decided to keep the checked bags on the Westjet later connector to be less hassle. Westjet agents at airport did not mention that you cannot do that. So it wasn’t until we arrived at the layover point, we were told we had to pull the bags and re-check them in with Air Canada, go through the whole rigamarile of checkin, baggage check, and security. Not something you want to deal with when you are at the tail end of a red-eye flight. So thumbs down. In Westjet’s defense, they did give me a 200 dollar credit toward a future flight when I kicked up a fuss about the change to a 7-hour layover."
Pros: "Price was perfect."
Cons: "Airlines don't have small tv's to watch and give out cheap snacks. Flairaire is so cheap you even have to buy your beverage unless it's a glass of water. Wasn't overly impressed with this airline. Also getting your itenairy online was also difficult. I had to change email information and call customer service which was in Spanish not English language. Then while lining up at the airport to process and check bags there was no computer to self serve and get through the line up faster and efficiently. The main clerk that helps with the line up was rude to passengers. Stating that on a domestic flight you need to be 2 hours ahead of boarding. Which most of us were a good 90 minutes to pre boarding. All of the struggles can be avoided with self serve check-in and prepaid bag check. The flight and crew were friendly and pleasant."
Pros: "It was a quiet flight. Quick loading. Got to sit with my friends."
Cons: "Seats were rock hard. Less leg space, price of bags to high, too many people bring on over-sized carry on taking up all the overhead bins. No entertainment options for flight"
Cons: "We sat on the tarmac in the plane for 4 hours when 20 minutes into the delay the flight attendants knew they weren't going to be able to fly with us, and instead of cancelling the flight 20 minutes into the delay we sat on the plane for 4 hours while the crew knew we were not going to take off. There were a handful of infants and children (my 10 month old nephew included) and for the crew to keep the passengers on the plane for 4 hours when they knew the flight was going to be cancelled is unacceptable."
Pros: "Crew ok."
Cons: "Was told need to fix my ticket from Bangkok. So after waiting over an hour to get ticket fixed, found out didn't need to. Then a rush through security . Lucky Westjet flight delayed (usual) And made flight by running to gate. Then get to sit on plane for an hour. AGAIN. Two flights on Westjet and two delayed and two sat in the plane an hour. First time missed my connecting to Hong Kong and Bangkok. I know nothing perfect, but this seems to be the norm. Next time will try to find someone else to fly with."
Pros: "No much.."
Cons: "To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye.."
Pros: "Hannah was a lovely accommodating woman thourghly enjoyed her service, i slept the whole way to Prince George. Crew was welcoming and accommodating."
Cons: "Didnt know i bought west jet plus seats. Enjoyed my service though. May think of buying plus again some time soon on one of my up comming trips"
Pros: "Some of the people who helped with wheelchair assistance for my dad were kind."
Cons: "1. I previously asked for wheelchair assistance for my father and when we dropped off our bags the agent said she would get someone and told us to sit in the waiting area. After five minutes no one came so I went to the assistance desk and they said they hadn't been informed so they sent someone right away. If I hadn't been there to ask, I don't know how long my mom and dad would have sat there. 2. The man who wheeled my dad to the gate was very nice and he said he arranged for all of us to sit together, which was nice because I wasn't able to sit with my parents since we weren't able to choose the same row when we booked. When we boarded, we found out that the seats hadn't been changed, and the person who previously booked the seat beside my parents refused to move so I sat in the row beside them. These problems were minor but they highlighted a lack of communication between staff and the attendant dealing with us wasn't the most friendly either. I used to fly westjet in the early days when I still lived in Canada and I've noticed that the level of service has gone down. Thank you for allowing me the opportunity and space to comment. Asunción Perez"
Pros: "Friendly flight attendants"
Cons: "I traveled from Vancouver to Edmonton today on WS 320 and one of my luggage was delayed. I had to wait through many phone call queues to get in contact with an agent and none of them were very useful. I was informed that my baggage would arrive in Edmonton at 5pm and be contacted to arrange delivery options but I had not heard anything from them and it is already past 8pm. I had to stay at home to wait for the phone call which resulted me in canceling my evening plans. The luggage contains frozen home made goods and various food items I brought back from my recent trip to Taiwan. With the food not being in a freezer for over 12 hours at this point they've likely all gone bad. I am extremely displeased with the bagging service especially when I had PAID to get my bags checked. I was told that packing food in checked bags comes with a risk and is a game but everything in life is a risk and I find that excuse from an agent very unacceptable. I am also very upset that WestJet does not offer compensation for food damages because the foods in my luggage are definitely worth over $200 and some are not obtainable in Canada."
Cons: "I dislike that westjet tried to get me to pay for my seats when I initially bought the ticket, only to discover later that the seats are free if I choose them at check in. I didn’t pay the seat charge but there is a breach of trust in them trying to con me that makes me not want to fly with them again."
Pros: "Actually,and sadly, not very much."
Cons: "These guys just will not take any action to seat you next to the people you would like to sit with, even if you are married to them and have been for over 30 years! No amount of asking nicely will get you any action at all. Six hour flights and you get a coffee and cookie. Flight stewardess makes you wait in the aisle behind row 3 for the bathroom - sure, just stand there and tower over some other poor traveller, don't stand right next to me - I'm a flight stewardess for goodness sakes! Having flown professionally, and for business and leisure for over 40 years I offer this advice - pick another airline - these guys do not deserve to be in the business."
Pros: "Flight was delayed an hour"
Pros: "The breezy, confident preflight announcements of the crew, including (from the Captain) "We are flying into Kelowna today, where the weather is always awesome even though it is a bit overcast and 5 degrees C..." and from the flight attendant on landing, "We have arrived in Kelowna. If you live here--Lucky You! You are almost home! And if you don't live here, welcome to the Okanagan! We hope you enjoy your stay." I was only disappointed that the sentence including 'lucky you' was not included in the French translation. C'est d'hommage..."
Pros: "Quick and comfortable"
Cons: "No tv but understanding for price of flight"
Pros: "The reliable, friendly crew"
Pros: "Stewards were nice"
Cons: "This flight and the one before we're both delayed by over an hour. What's worse is each time we ended up spending about 20-30 min slowly driving around the runway since the takeoff queue was backed up so much. Maybe not the airlines fault for that but the pilot never said a word about it and kept us in the dark. Each flight was in total delayed by several hours. It seems more often than not these days that flights are delayed and are totally unreliable. I've come to hate flying."
Cons: "No choice for seating - my husband and I were seated separately"
Pros: "Gate agents were nice."
Cons: "1. Nothing healthy to buy on the plane. 2. Nasty flight attendant. 3. Small seats. 4. Swollen ankles because flight attendant wouldn't let me put my stocking feet up in bulkhead seat, which is why I purchased it. 5. Poor service. 6. Plane landed early but we didn't get to the gate until more than an hour later!"
Pros: "Flight attendants were nice don't know who's fault it"
Cons: "Almost an hour to get any luggage out is not acceptable"
Pros: "Crew were really nice and good entertainment."
Cons: "Paying for food and alcohol was a bit of a downer."
Cons: "Delayed for almost 2 hours"
Pros: "Staff were very good"
Cons: "No frills flight, their booking and computer systems are not good."
Pros: "Comfortable flight, entertaining stewardess, on time arrival and departure, good service."
Pros: "Being disabled I found everyone very helpful and friendly"