No free wifi
None of the experience was pleasant
First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful.
We booked american because it was a direct flight. No explanation was given for the switch. Then we almost missed our connection because we sat on the tarmak in Barcelona for an hour. Again no explanation . Very stressful and irritating.
Having the flight switched from a direct to transferring in Madrid.
Easy check in.
Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate.
Smooth takeoff and landing. The seats were comfortable for a 3 hour flight.
Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down.
Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew
Quick boarding. Nice crew. No food or entertainment so I couldn't rate those. N/A should be a choice
The in-flight movie was very much appreciated.
Crew was wonderful, fine flight, very prompt
Was unable to board an earlier flight without paying $75. If there are seats it shouldn't be so difficult to be moved.
The service was horribly they dilate my flight 24 hours and I lose my flight yesterday because from Washington to Atlanta the flight was late and from Atlanta to Tegucigalpa leave early
The staff were kind, professional, attentive, and each person brought a warm elegance to their interactions with patrons. My seat ate who was a stranger to me got messily sick and the attendant was gracious and helpful to her. Also the meal from Abu Dhabi to Bengaluru was the most delicious I've ever had on any flight, which includes some international first class travel.
I have long thighs so my knees butted against the seat in front of me.
The food and cabin confort
Flight was smooth and quite roomy with seats; good and constant maintenance of toilets. Excellent and thoughtful e-entertainment
Flight attendants could be more friendly and attentive; seat and food sanitation could be improved more.
inflight service, F&B, new planes, checkin, connections
no jet away at deplane. Stairs are clumsy
|Flights Arrive in||Oakland|
|Flights Depart from||China|
|Airlines||American Airlines, Delta, Etihad Airways|
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