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Cons: "No ear plugs offered and my iPhone jack didn’t fit."

Pros: "Plenty of room."
Cons: "Heavier snacks."

Cons: "Flight delayed for 2 hours"

Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."

Pros: "I never boarding this flight."
Cons: "Better communication skills."

Cons: "On board entertainment was inop, making for a long (4) hours flight."

Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."

Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"

Cons: "4 hour delay"

Cons: "My 'window' seat had no window! Feeling was claustrophobic"

Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."

Pros: "Great flight"

Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."

Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"

Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."

Pros: "Departing"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"

Pros: "The wait"
Cons: "The screen didn’t change in time"

Cons: "The pilot was a Daredevil"

Pros: "overall flight great,pleasant trip, courtious well informed crew"
Cons: "In flight entertainment screen down"

Pros: "This was a much bigger plane so my comfort lever was better."

Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"

Cons: "Officiant"

Cons: "The landing was somewhat frightening."

Pros: "Nice flight attendants"
Cons: "Freezing flight."

Cons: "I didn’t like having to pay for bags and headphones."

Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"

Pros: "Service was great. Regular drinks and snacks."

Pros: "Best part of the flight was to experience the joy of talking to loved once from the cloud, thank you delta for providing free wifi in the cloud. You have won my heart!!"
Cons: "To pay for food and a drink!! Please bring them back!!"

Pros: "Great"
Cons: "Too many announcements"

Pros: "comfortable seats"
Cons: "delay delay delay"

Cons: "Food sold out and there was nothing left"

Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"

Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."

Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."

Pros: "It was whatever"

Cons: "Rude staff"

Cons: "I liked it all"

Pros: "The entertainment is always great on delta and they have new snacks now!"
Cons: "Cabin service took a bit longer than normal and we were stuck on the tarmack for at least 30 mins waiting to take off. Not anyone’s fault, just annoying"

Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."

Pros: "Nice courteous cabin staff."
Cons: "See comment above"

Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."

Pros: "Service. Sweet attendant."

Pros: "Nothing"
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."

Pros: "The agents in the air were a lot more understanding and at least apologized."
Cons: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."

Pros: "But the crew were awesome!"
Cons: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."

Pros: "They offered water and snacks It was quick"

Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."

Pros: "Ok"
Cons: "Was ok"

Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"

Pros: "efficient, punctual"

Pros: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Cons: "Everything"

Pros: "Nice crew"
Cons: "Not let babies on planes"

Cons: "proverbially poor United service, this time compounded by weather-related flight delay. when gate agents are nowhere to be found and all the information one gets is terse departure update via the app, one knows that flight should have booked on a different airline."

Cons: "The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!"

Pros: "It was a good flight, everything was good as expected."
Cons: "The carry-on I had was oversized, so I paid the$30 fee. Then I got to the gate and they informed me that the Representative was supposed to give me a luggage label along with my receipt. I only got my receipt and I was then charged another$65 for my bag. Not happy about that additional baggage fee."

Pros: "The ease of boarding."
Cons: "The air conditioner went out and it was quite warm."

Cons: "The worst flight. Got delayed and didn’t even end up on this flight. Got stuck in Houston for 20 hours. United is a horrible airlines"

Cons: "We had a particularly grumpy flight attendant that made the experience less enjoyable for many. Also, while it was a “Lufthansa” flight, it was really operated by United and did not offer the level of service or politeness that we experienced on our Lufthansa flight from Denver to Frankfurt."

Cons: "I never got there."

Pros: "On time."
Cons: "Flight attendants were dis-engaged. No smiles. Not pleasant. RUDE to those wairing for bathroom. Not polite nor particularly helpful. Could not understand pilot at all. No one could dicipher his message. NO emtertainment without extra cost... on 4 1/2 hour flight!! Shame on you United! BOOO. Hardly anyone paid for entertainment. Very boring and hard flight. Will give another airline my $500 next time. Everyone who buys a cross-country ticket should get free entertainment. NO food except one cookie on 4 1/2 hour flight. Are you kidding?? I was starving! A small snack-meal was expected for the high cost we pay for ticket. BOO UNITED. UNTIL UNITED PUTS CUSTOMER SERVICE AND COMFORT FIRST... I and my family will be flying another airline. Very very disappointed."

Pros: "Nothing.... Seats were terrible!!!!!!!!"

Cons: "Rescheduled 1 and a half hours later without telling us. Tough to do when you have already been traveling for 14 hours."

Pros: "That they put my luggage on the wrong flight but at least they got it to me quickly when I got home"
Cons: "That I put my luggage on the wrong flight"

Pros: "sfo check in and gate experience"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."

Pros: "check in agent"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."

Cons: "I didn’t like being told I couldn’t use the restroom in front because it was for 1st class only. I was in a wheelchair and dealing with spine issues which made it very difficult to walk at all. Then on my flight home from GR the flight ended up being 3 hrs late. I was in terrible pain."

Pros: "Fine short flight."
Cons: "LAX makes you think you are in a 3rd world country. Its dirty - poorly laid out and no amenities. I had to walk 2 miles and go through 2 TSA points to transfer from the international arrival terminal to terminal 8 for my final connection. Comparing LAX to the Frankurt Germany airport is like night and day. Finally get to my gate - and I have to watch a pop up ad to get 45 min of complimentary wifi."

Pros: "Service was outstanding"

Cons: "no food, no entertainment, tiny squished seats"

Cons: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"

Cons: "Delays. Miscommunication."

Pros: "Nothing"
Cons: "I never made it to Newark"

Cons: "Cant take carry on AND personal bag if im not premium member."

Pros: "Instead of just giving a cup of the beverage of choice, they gave us the whole can. I liked the snack they handed out much better than the pretzels on the trip out. The wheelchair assistance was wonderful."
Cons: "You ask us to rate the entertainment, but there isn't a n/a box and there really isn't any unless you use an electronic device."

Cons: "No entertainment and no where to plug in my phone."

Cons: "The whole trip was a nightmare and to top it all off, THEY LOST MY LUGGAGE!!!"

Cons: "Seat room was terrible, ridiculous."

Cons: "Customer service at united sucks like always. Hlped remind me why I fly SW or Delta."

Pros: "The crews are nice"
Cons: "The plane was shaking that made me sick"

Pros: "The gate person was rude gave me a boarding pass to somewhere else under someone else's name and then told me she couldn't help me."

Pros: "See above"

Pros: "Nice crew, quick boarding, quick service."
Cons: "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."

Pros: "I liked the mobile app and everyone was friendly. I ended up being frisked by tsa, but they were just doing their job so whatever."

Pros: "Very good"

Pros: "Nos dieron las gracias por volar con esta empresa y dijieron hacer a de las conexiones usu este era nuestro destinó final nos dieron la bienvenida a casa"

Cons: "Seats arent very comfortable"

Cons: "I HAVENT EVEN GOTTEN THERE YET!"

Pros: "Boarding was quick once it happened"
Cons: "Both of my united flights were delayed due to crew issues, one they were stuck in traffic, we'll they should leave early like we do. The next they were late for some clearance issues. The seats on this air craft were very thin and uncomfortable, you could feel the metal."

Pros: "Na"
Cons: "Na"

Cons: "New plane but uncomfortable seats that don't lean back... There was only one attendant for the entire business and economy class cabin... The first class had an attendant but only one for the rest of the ENTIRE plane! There was a TON of turbulence and we never heard ONCE anything from the attendants or the pilots about the bad weather! Scared and uncomfortable the entire flight!"

Cons: "Flight delayed 3hrs because there was no crew."

Pros: "nice plane and crew"
Cons: "they loaded us even though the plane had not been supplied with fuel and food. So, we sat for an hour while all of that happened. unnecessary."

Pros: "Safety"
Cons: "Wish the problem with plane could have been detected before we were on the plane."

Pros: "So please tell me how it is you publish on your reader board need to park time and then you leave before that without indicating it to anyone"

Pros: "Although the flight was delayed and the passengers were not happy, the crew were patient and helpful during boarding and flight."
Cons: "The constant delays, gate changes and late departure of the flight."

Cons: "Flight was originally cancelled then it got delayed an hour the next day because of a catering truck not being there on time.. Freaking joke"

Cons: "The plane was an hour late! I was sitting with twins ten months old who screamed the entire trip!!! Having children I totally understand but the flight attendants acted like it made them angry instead of helping!!! I have flown United several times this year and there were problems on every flight! Lots of complaints!"

Pros: "This return trip had acceptable room in Coach. All on time, etc., and personable crew. The prior Arrival United plane room is unacceptable. I am a small person too!"

Cons: "My flight was cancelled with no free hotel room for the night and my bags got lost until the day after I landed"