Find cheap flights from Jamaica to Minnesota

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— Minnesota
Oct 25 — Nov 11
Round-trip
1 adult
Economy
0 bags
From?
To?
Mon 10/25
Mon 11/1

Good to know

Low season

DecemberBest time to beat the crowds with an average 5% drop in price.

High season

JuneMost popular time to fly with an average 14% increase in price.

Average price round-trip

$395(avg. price over the last 2 weeks)

Good deal round-trip

$141or less

Good deal one-way

$191or less

FAQs for booking flights from Jamaica to Minnesota

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  • Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Minnesota with an airline and back to Jamaica with another airline.

  • Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Minnesota from Jamaica up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.

Top 5 airlines serving from Jamaica to Minnesota

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 29982 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews

Great

Read more about Delta

Great

There was a lady pilot. She helped an older lady get on and off the plane and she helped me with my crabby children get off the plane. It meant the world to me. One of the flight attendants was berating a family in front of me about the 2 year old child’s inability/willingness to wear a mask. I am all for wearing masks, but a little child who doesn’t understand why it’s important to wear a mask and is melting down - is it really that important. I understand the need to follow policy’s.

I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is.

1/2 late for no reason

Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Cons: "Soda or coffee served during the flight could have enhanced their service."
Cons: "No leg room on this plane"
Cons: "Loved it!"
Pros: "The crew was amazing!"
Cons: "We were delayed by several hours"
Cons: "The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems."
Pros: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Cons: "N/A"
Cons: "I didn't flight because I was tested Covid-19 positive ! I am waiting for AeroMexico to contact me to get and flight back to Minneapolis !"
Pros: "Enthusiastic and honest/informative pilot"
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Pros: "Feeling Covid safe."
Cons: "More attention to those not wearing masks properly ."
Cons: "A quick drink service would have been nice, it was provided on the same flight going the opposite direction"
Pros: "I felt safe on this flight. Middle seats were empty, plane seemed clean, masks, etc. were in place. I flew Sun Country a few weeks prior to this and flight was overcrowded and COVID precautions were way insufficient."
Pros: "Smooth flight early arrival crew was excellent"
Cons: "Nothing I enjoy delta"
Pros: "I honestly like the fact they load the plane from the back to front rows."
Cons: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Pros: "The snacks and water were great. Smooth flight."
Cons: "Nothing."
Cons: "This was a great short flight."
Pros: "I really liked having some of the seats left empty, to decrease risk of Covid-19"
Cons: "The man in the window aisle took off his face mask shortly after take-off, and the flight attendants ignored it, until I requested attention, more than 40 minutes later. They should be paying more attention to face mask wearing!"
Pros: "Seat average for a small jet"
Cons: "The AC was not cool enough, but tolerable"
Pros: "Funny. Kind. attentive."
Cons: "None"
Cons: "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."
Pros: "Great crew."
Pros: "Slept the whole way. Served wine."
Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
Pros: "No middle searing."
Cons: "The tv did not work. The temperature was hot the whole flight. No airflow."
Pros: "The crew really was amazing. Friendly. Communicative."
Cons: "Socially distancing worked well on the plane because the middle seats are not occupied, snacks are bagged and the head flight attendant was funny and gave an inspirational message on the PSA at the gate and when we landed."
Cons: "It was at a good pace"
Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "Temperature control. Information about the delay"
Cons: "Temperature inside airplane extremely hot."
Cons: "I fly regular this was an excellent flight"
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"
Pros: "Movies"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "Entertainment options"
Cons: "Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free"."
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Pros: "Nothing."
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Pros: "On time. Nice crew. Comfortable flight."
Cons: "More entertainment variety."
Pros: "Crew were fine- did what they had to do: distributed tiny bottle of water, picked up trash, were polite to passengers. Otherwise, no interaction."
Cons: "Crowded airplane during a pandemic. Greed motivates Sun Country Airlines- overcrowding, seats are paid extra, baggage is extra including carryon. Flight arrived on time, but it took two (2) hours to get out of the airport, waiting for a gate and baggage. Landed at 10:10p- left airport with bag at 12:10a. Will try never t o fly with them again!"
Pros: "Boarding went smoothly. Crew was nice."
Cons: "The airfi wifi was very intermittent. That should be addressed for international flights! Also, seat was supposed to have a usb cord and there wasn’t one. We would have picked a different airline for an international flight had we known that. Tray backs were dirty too."
Pros: "Quick boarding. Inexpensive ticket. Direct flight."
Cons: "Crew walked thru cabin at least 5 times collecting garbage, but could not hand out sealed snack or sealed water. People sat should-to-shoulder - No buffer space, but asked to leave the plane with 6 foot intervals???? This airline picks and chooses their Covid precautions. Quick and inexpensive flight, if you don’t mind the rest."
Cons: "Sun country did absolutely nothing in regards to protecting their passengers from COVID. Delta was absolutely amazing and I was soo impressed with the extra measures they are taking, sun country should definitely take notes from Delta. As for sun county I will not be flying them again anytime soon, unless they are able to improve their policies on covid."
Pros: "The entertainment was great surprise and the crew helpful in getting everyone connected."
Cons: "Boarding! Other airlines are boarding from the back to the front. Absolutely no social distancing on this flight...by the time I was called to board, proceed to the back of the plane the others in my row had to get up & move so I could get to my window seat. In a world of technology, boarding can be done more efficiently."
Pros: "Boarding from back to front. Kind staff."
Cons: "Social distancing enforced, especially when off boarding."
Pros: "Don’t really interact with the crew much as people remain to themselves with Covid. But have always found the crew friendly in past flights"
Cons: "When plane is partly empty due to Covid why do they seat non family members next to each other when they could be placed in a row alone"
Cons: "I loved it great crew great pilot great seats! The only I missed was having screens on the back of my seats. Thankfully the inflight WiFi was working fantastic which definitely was a plus! I am looking forward to my next flight in sun country!"
Pros: "I made it safely to my destination."
Cons: "Accommodation for my flight being over two hours late."
Pros: "Nothing."
Cons: "Protecting passengers over profits for a heartless PE firm for start. You don’t even make an attempt to use CDC guidelines."
Pros: "At the wrong gate for a while they saint change it on the monitors I was on the other end I keep hearing my location on the intercom, but the monitor stated I was at the correct gate."
Cons: "Change the gates"
Cons: "Well, you could have felt that when there is an unprecedented pandemic illness and federal guidance against travel that you don't doubly penalize customers who (1) cannot travel due to the extraordinary public health crisis of COVID 19 and, (2) are devastated that he cannot celebrate his best friend's 40th birthday despite being the thing he looked forward to for months and would love to use a travel voucher in the future when this whole thing eventually blows over. Imagine what your company could gain by being good."
Pros: "Well we made it to our destination and it was on time."
Cons: "There was no kiosk, no one working until 6:30 pm, the employees were rude, tossed our bags carelessly, condescending, nonexistent email communication when trying to precheck and make sure we were set up, the girl making announcements kept messing up and getting mad at herself and stopping her announcement so it was hard to keep track of who was boarding. The seats were incredibly tight - OH and it was ridiculous that after purchasing tickets they then hit you with additional fees - like you have to PAY to pick a seat?! And then if you want to bring a carry on it costs the same as a checked bag?! Nickle and diming at its finest. All of the passengers we talked to from our flight all said the same thing. We will never fly Sun Country again."
Pros: "I’m not sure what I missed when I booked our tickets a couple months ago, we never got email or text reminder for check in. I thought they may just not have online check in option for certain routes. Then we found out people from same flight did get reminder. My husband and I both have globe entry. They did it right when we flew out. On the way back, there was no TSA sign on my boarding pass, so I was redirected to regular line. The plane wasn’t full on the returned flight, yet they assigned seats indifferent rows and way back of plane. I notice there were some empty seats in the front and middle of plane, they packed a lot of people in the back and separated people who traveled together but not paid and selected seats. Is it policy of Sun Country airline? Last time we took Sun Country, they didn’t assigned seats accurately although we paid fee for selected seats. After sending in complain, they did refund the selected fee for my husband. Hope they would see this and improve their ticketing."
Cons: "Seats are comfortable. Flight attendants are giving service and meeting our needs."
Pros: "The plane crew was great!"
Cons: "My husband is still in Boston because he was not allowed to check in. We tried all morning to check in and we kept getting an error message. I then tried calling and sat on hold for 45 minutes before I was disconnected!! I figured we were close to the airport so what’s the point. We dropped off our rental and my husband realized his cell phone was still in the car, he went back for it. Myself and the other couple checked in and went to the gate. By the time my husband got back to check in, he wasn’t allowed since it was less than 45 minutes before take off! The gate agent told me the flight was over sold and he wouldn’t get a seat anyways. The agents could have cared less. Not accommodating what so ever. Now he sits and waits hoping to fly out at 9 pm, it’s not a guarantee. So now here we are home and he’s not. Very frustrating. No one really seems like they want to help."
Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails."
Pros: "The flight was quick and had friendly crew."
Cons: "I was so upset by all the surprise fees involved. I felt completely scammed and taken advantage of. I have flown sun country many times and had no complaints but this will be the last after pricing changes. First in order to check in we had to pay $11 to reserve a seat- that should be a given when you pay hundreds for a ticket. Then the luggage fees were $20 for a checked bag and $30 for a carry on!!! It pretty much forced us to check a bag to save the money, and then they lost our bag. It was a direct flight, not sure how that happens. And the last and worst fee is traveling with a pet, they charged $199 to bring my 5lb dog on board. Nobody even saw her or checked for her ticket, what on earth is the $199 for when the dog fits in a bag under the seat in front of me. I have had to spend $120 before but an average fee is $60. I would have never brought my dog had I known it would cost $400 round trip. I’m so upset and will never fly sun country again."
Cons: "My hand piece baggage was being charge $45. and to check my hand piece in $25. {Bull crap} American airline has one personal item and one hand piece Free. We were sitting in the plane before take off with no air conditioning until we got up in the air. {Bull Crap} I and all my family and friends will stick with American Airline. No more sun country."
Pros: "Staff was genuinely very pleasant and the boarding process (mind you the flight was half full) was fairly quick. Ha - then again, no one really had carry on baggage, so kept things easy ;p"
Cons: "I booked with Sun Country because rates were significantly cheaper than with Alaska and my priority was to book a nonstop flight. What they don't tell you when booking, is all of the fees associated with your flight that you pay AFTER booking. Baggage Fees: Sun Country doesn't allow you to take more than a personal item on the plane without a fee. It's $20 to check a bag (which you pretty much have to do, as their carry on bag dimensions are smaller than the average roll-a-board bag), and $30 if you want to carry a bag on. Per person. So there's $80 gone for my fiance and I, round trip. Seat Fees: Yes, you heard me right - then you have to PAY FOR YOUR SEAT. I'm sorry - what did I pay for when I purchase my ticket?? The front of the coach cabin starts at $25 per seat (including exit rows), $20, $11 towards the middle, and $2 at the back of the plane. Ok, so apparently if you check in online, you have to select a seat and you have to pre-pay for bags. Ok, felt like I was stiff armed here. The fiance and I decided to go with the $2 seats - can't be that bad, right? Boarding and flight crew were lovely - no complaints here. The plane itself, and the additional costs associated in-air...another story. We were going to a wedding, so he had his suit - the flight attendant let us know the plane didn't have a closet (wait, what?!) so we had to lay it down in one of the overhead bins. Don't worry folks - the bins were next to empty across the entire plan (again, wait, what?!) because of course no one wanted to have to pay $10 more to carry on a smaller bag than it would cost them to check a NORMAL bag. One of the two bathrooms was working, and the entire back of the plane smelled like feces was being recycled through the air system. No wonder these were $2 seats. The aisle was full of people standing the whole flight because the plane only had one working restroom. Entertainment? Hope your phone is charged - the planes are old and don't have outlets. The options for 'entertainment' offered for free on larger carriers like Alaska, are $15 per device on Sun Country - so let's say that's another $60 round trip if we each wanted a 'normal' flight amenity. TOTAL - we're now looking at $144 of charges I would never have imagined ON TOP of the fees I had paid when booking. Next time, I'll go with Alaska - I know what to expect, and know there are no real hidden charges anywhere. At that rate, the cost isn't that different either."
Pros: "Nothing"
Cons: "I came before 50min to boarding and they didn’t allow us to board the flight.. the staff said they have closed the gate .we can schedule u for next day flight.. not even next flight.. next day.. what the hell! What had to pay extra 266$ for hotel reservations.. we already paid 1152$ for the air ticket before.... overall it was a bad first experience with sun country airline...I will never recommend to my family and friend in future."
Pros: "The orange juice."
Cons: "No Known Traveler # did not transfer to boarding pass; had to go through regular security instead of TSA Pre. Plane was changed; Got different seat assignment which I paid for. At online check-in I was forced to buy a seat. There was no option to get an assigned seat from Sun Country. After this, plane was changed and my window seat became a center seat. Got zone 5 at check-in even though I checked in within a couple of minutes beginning the 24 hour window. Very unpleasant travel experience."
Pros: "The crew on this flight was attentive and nice. The pilot was talented enough to land in a blizzard. It was a non-stop flight."
Cons: "The seats were assigned at random and virtually no one got to sit with the people they were traveling with. We asked for help with this situation, but I really do not think the flight crew or check-in tried much to remedy. When on the plane the guy next to me was traveling with his family and they were all in separate seats on the plane, including his 8 year old boy, who was crying about it... it was a 5-6 hour flight. The other person next to me was not sitting with his wife, neither was I, it was such a scattered mess, it would've been better to let people just first come first serve their seats."
Cons: "Our flight was delayed by 3 hours. Which meant we didn't get home until 2:30 a.m"
Pros: "Our first flight was canceled due to snowstorm. Once we were rebooked and ready both flights were great! That’s why we choose Sun Country!!!"
Cons: "During a severe snowstorm Sun Country would not make the call to cancel our flight! Almost everything was canceled at 1pm when they shut down the airport...but our flight and 2 other Sun Country flights. So we had to fight the storm to get there in unsafe conditions!!!! As we watched the storm get worse, we actually had to board the plane! Then we had to deboard when the airport shut down again.. I felt very unsafe! By the time they finally canceled at 5:30 we were barely able to get the last cab from the airport. Sun Country put us in a dangerous situation to save a few dollars by not canceling the flight!! I was a flight attendant for Sun Country for a short time and thought I had seen a lot, but this was a very poor judgement call!!"
Pros: "I always love to fly Sun Country. In flight everything has always been awesome."
Cons: "I went to the counter in Denver to ask the gate agent where my seat was (middle or aisle) and if I could get it moved. The agent said he would help me once he was done setting up. I sat there for 15-20 minutes while he moved the ropes around (for the line), set up his mouse, found a mouse pad and set that up, found signs to put up at the desk and made sure they were in the right spot. He was on the computer for a good 5 minutes writing notes on a paper. I waited patiently, but was getting really annoyed that he couldn't look up my seat quick and then go back to setting his desk up. Finally, he took my ticket, did not apologize for my wait or thanked me for being patient, and just said he had no seats. I waited 20-minutes, which then I didn't have time to eat before we boarded the plane. I was extremely disappointed in him telling me he'd help, did not communicate that I needed to wait for him for that long and then wasn't nice enough to thank me for waiting. Incredibly disappointed in this service."
Cons: "We boarded the plane and were all settled in when they discovered an issue with the wing. We all deplaned one hour after we were supposed to take off and got in lines to be re-booked on another flight the next day (10am, not an option for us). Luckily, my partner found a delta flight going out that night so we booked the flight while waiting in the sun country line and ran, just barely making it."
Pros: "the flight was on time to take off, arrived early"
Cons: "I don't like that they board randomly, starting from the back of the plane.. Most people book their seat knowing that they know will board first. The seats were uncomfortable on this flight, the back of the seat was at a weird angle and made noise when you adjusted it. seemed like an older plane. Kid behind me kept kicking and pushing her legs on the back of my seat, slamming the tray up and down, talking in a loud high pitched voice... mother next to her did nothing. Flight attendant told the kid once, to back off my seat with her legs... kid kept it up. made for an unpleasant flight."
Pros: "My bag was a couple pounds overweight, but the woman at check-in gave me the opportunity to move things around to make sure my bag was under the 50 pound limit. There was NO WAY I was paying an extra $50 because my bag was a couple pounds over the limit. I was so flustered after moving things between my bags that I walked away after getting my boarding pass and forgot to pay for my baggage. I went back and apologized, and the woman at check-in was very understanding and polite. Boarding the plane was very quick and there were no issues. I was seated next to 2 unaccompanied minors and the flight crew took very good care of them, which was a relief to me."
Cons: "I tried to check-in online the day before my flight and it said that all seats were already booked unless I wanted to pay extra to be in the preferred section or in the exit row. When I got to the airport, I was not allowed to choose my seat and ended up in the very last row on the aisle, when I had already requested a window seat online. Throughout the entire flight, people (including the flight crew) were bumping into me and my seat or using my seat as an arm rail while waiting for the bathroom. Everything with this flight came with an extra fee. I would much rather fly Delta and receive in-flight entertainment, charging stations, and online check-in where I can choose my own seat."
Cons: "This was a red eye flight and the attendant was the loudest on flight. Constantly walking about and talking loud. Then just when the pilot indicated that we would be making initial descent - I quick got up to go to the bathroom and the attendant followed me, knocked on door and said I couldnt use the bathroom because we were less than 10,000 feet. Then about two minutes later, I hear a toilet flush and turn around and the same attendant who tells me that I cant use the restroom - comes out of bathroom door! She had long brown hair and glasses. So its ok for her to use bathroom but not me? And we didnt even land for another ten minutes!"
Pros: "Absolutely nothing."
Cons: "The people working at the desk at the gate laughing and running around pretending there was no delay. Only announcing the plane had issues when we were supposed to be departing. Waiting an hour later to announce we needed a new plane. Finally leaving two hours past schedule. Arriving to Minneapolis late and missing my connection. Being told to go back to ticketing and they new what was he opening yet they had no idea. Not getting a refund for my checked bag. Having to beg for a morning flight. Behind transferred to a different airline all together. Waiting for luggage that had already been in the baggage claim office for over an hour but no one had said anything. Worst airline ever. No wifi. Flight attendants were rude. Asked for a seat belt extender three times and was only given one when the plane was about to lift off. You're reading that correctly, the plane was moving and I still did not have a seat belt on. Worst airline ever."
Pros: "This was my first trip using Sun Country and the departure and return flights were direct. I would use this airline again. I like their process for boarding flights. The flight staff were kind and courteous. We took off and landed safely (HUGE PLUS)! At the gate, I sat near the counter and saw how the gate staff treated customers. It was evident they cared about their job and the customers they serve. There was a minor issue when 1 of 2 wheelchairs made it to the gate. They worked hard to track down an additional wheelchair for a customer getting off a flight. They treated customers with questions and requested seat reassignments kindly and were clear and composed in their communication."
Cons: "The seat was rather uncomfortable. It was dirty and hard. I was somewhat disappointed that there were no "complimentary" snacks, but if it's meant to kee fares low, I'm all for it. I'll bring my own then."
Pros: "voucher for hotel"
Cons: "Sun Country flight was struck by lighting and was diverted. sun country was not helpful and was confused about theire own policies anddid not offer soIutions. This was a familiy get together I had to purchase a flight from delta that left the same time and was able to make the flight, but was rejected by Iceland Air because they had rebook me for the Sunday Flight without communication. I am disappointed in Sun Country as they did not relay the information that I purchase the flight from Delta that lands that same time. I am disappointed that I was not texted with any update as my email and phone number. I am sad because this was a day I lost wiith my family that I have not seen for years. This is time lost that cannot be returned."
Pros: "The beverage service and the smooth flight. As well as updates by the captain:)"
Cons: "A little cramped in the seat but not to bad, overall very nice flight:)"
Cons: "First, it took an hour to board the plane. If you loaded back to front this could be alleviated. Then the seats are horrible. Hard, short seated and no room. Paid for a cold cheeseburger. What's up with that? Held on to garbage they refused to take until after we were supposed to prepare for landing and got yelled at to put my tray table up even I had just gotten rid of my garbage. It was rude since some other attendant had just refused to help me. Now I sit here getting gassed by them having opened up the back of the plane while we are still stuck on here."
Pros: "Flight was smooth for the most part."
Cons: "No snacks for a 5hr flight."
Cons: "2 hour wait to get luggage checked because of really bad employees and no water till an hour into the flight. You should really make water available to customers that ask"
Pros: "We got a good deal from Frontier Airlines, and decided to try them out. I can say never will I do that again. Our flight was cancelled and they were awful to deal with, leaving us stranded in Orlando. I booked a flight with Sun Country and everything went smoothly with Sun Country. I even was interviewed by the news and told them that we were happy to be with Sun Country- so hopefully that gained you some more business. The crew at the ticket desk, the pilot, and all the flight staff was wonderful. They made an awful day so much better. I am very happy that we were able to find a flight back to Minneapolis with Sun Country. We will for sure fly Sun Country from now on."
Cons: "Only negatives were having to pay for a checked bag and also the seats seemed more narrow then what we were used to. The arm rests didn't go up all the way, so that was slightly uncomfortable. Other than that, we were very pleased."
Cons: "Everyone knows that traveling with a child is tough, but most of us have to do it. All the passengers were very empathetic and trying to help me entertain my child and the flight attendants on both flights to and from were so rude and judgmental with me. They made a tough flight so much more emotionally draining. They gave me looks, as I was walking my child (the only thing that made him happy) they'd say "Where's your seat??" and make us go back to our seat whenever we were up trying to get him to calm down. No turbulence or anything. It was a nightmare! I've used Delta in the past and they were so much more accommodating and helpful."
Cons: "Couldn't check-in online due to unknown "server error". The guy at the airport said they had a system failure the previous night - no info on the site though, so we've lost 45 minutes retrying check in online. The plane itself was definetely not renovated for quite some time (the interior). Not too comfy seats, but had worse. Boarding was a bit unusual - they're splitting the passengeres to maaaaaany groups - military, no carry-on luggage, disabled, with kids, with carry on to put under the plane, first class and finally the regulars... Not sure if that actually speeds up the process, seems officious.."
Pros: "The seats were comfortable and the staff friendly."
Cons: "A few complimentary snacks would have been helpful, as I started getting a headache from hunger. We sat in the Tarmac for an extra hour before we left. Also, some began-friendly options would have helped."
Cons: "Went to check in online and the only seats that were supposedly available were "premium" seats with an upcharge. Obviously a scam to extort more money from their customers. Their app wouldn't allow me to check in otherwise, since I couldn't pick a seat without paying an upgrade fee. We called and waited an hour on the phone, then were told we had seats, but to get to the airport three hours early to pick seats. Got there three hours early and got our seats. This is why I'd rather drive most of the time. If I can drive it in less than 20 hours, I skip flying because it will take at least ten hours to fly by the time you factor in debacles like this, stops, and missed flights. Just not worth it."
Pros: "Direct flight, the gate was close to the security checkpoint in terminal 4"
Cons: "This plane had an hour plus delay. I know these things happen, especially on flights later in the day, so it's not that the flight was delayed. The entire Sun Country staff was unacceptable. First, the airport staff wouldn't tell us when we were boarding or the updated departure time after the first delay. We ended up boarding 15 minutes after the posted departure time with no warning or notice. Once on the plane, the flight crew wouldn't give us a take off time (such as how many planes we were behind in line) or our arrival time in Minneapolis."
Pros: "The San Francisco based crew and customer service was very welcoming, friendly and accommodating."
Cons: "On the return flight (out of their hub airport!), their online system failed so it didn't capture that we had prepaid both our checked bags nor our seat selection. When we arrived at the ticketing counter they were essentially accusational about the issue. We showed the confirmation page on our cell phone and even logged into our mobile banking app to show them and still had to argue about paying again. On top of that, they acknowledged the system was having issues and would do absolutely nothing to help us get seats together (my husband and I), let alone anywhere near what we had selected during the online check-in process (we paid extra for an aisle and middle towards the front of the plane, and they gave us two middle seats in the back of the cabin). There were four empty seats in first class, and they wouldn't even bump up a frequent flyer to give us seats together in coach. Not once did anyone apologize, ask how they could help, or just try to be helpful. Both "managers" were clearly poorly trained in handling these situations and defensive and dismissive (walking away while we were speaking). They didn't even offer a free meal voucher. Nothing was done to help rectify the situation. It was honestly shocking how terrible of an experience it was - no indication that they felt we were a paying customer. There were so many little things they could have done even without changing our seats that would have made the situation better. I will never fly this airline again, out of principle, and will absolutely share my experience with everyone I know. If someone from Sun Country reads this, the managers' names are Oniekey Brown and Jolynn Carpenter. I would suggest your management chain have a conversation with both of them and highly suggest training."
Pros: "Nothing. The experience was awful"
Cons: "The flight got delayed by over 4 hours without explaination as to why. There was no one to ask at the counter. When I called the number they said the wait time was 30 mins to speak with a Rep. As I was waiting and automated system started talking, saying the reason you have a longer wait than expected time is because Sun Country is trying to incorporate new innovations. You're reaction might be it's crazy and you're right it is. After all this I waited quietly the rest of the evening. Came time for on boarding, the team was highly UNTRAINED. I watched them switched TWO mothers with infants from line tonline multiple times the lines got out of control people were literally jumping lines. No sense of leadership nor organization. Literally take this as a warning from someone who has had multiple bad experiences with the same airlines in the last year and half. I am done with Sun Country!"
Cons: "It was a pretty unpleasant ride, I arrived only to find that the size listed for carry-ons on their website was inaccurate se ended up having to check my bag at the gate for a 25$ fine and had to pay another 20$ on the way back. Really expensive especially for a college student who can barely afford it on top of the nearly 500$ ticket. Definitely not worth that especially if they scam you into paying for checked bags. I don't know if it was just this one flight but I don't plan on flying Sun Country again. Horrible experience."
Cons: "Sharing a single gate with 3 airlines leaving at the same time is I'm sure not what anyone wants. Departing time was supposed to be at 1210, instead we took a bus to I think Mexico to board the plane then we taxied the plane all the way back to LAX and took off at 218 (well documented time). I was late for work so I was let go, my wife left me and took our 4 sort of intelligent kids with her. I'm just glad I could write this review before my phone services are shut down do to lack of funds. At the end of the day things could have been worse but I'll survive. "Just keep swimming"-Dory"
Cons: "Did not eat or have entertainment on the way over so you could say NA."
Pros: "Sun Country has a system which promotes smooth boarding. First to board are for those with special needs requiring more time (families with kids, etc.), then the first class passengers, then those without carry-on, or who are willing to leave their carry-on as gate check, then for the first 10 rows, and then the back rows, and then everyone else. This seems to work fairly well since it minimizes jams associated with front row seating first, as well as seating those who have large carry-ons."
Cons: "The only thing is that they should emphasize more that those who board first because they do not have carry-on, but just personal bags, should place those personal bags under the seat rather than use that to board first and then take up valuable space in the overhead compartment. I saw people board first claiming only personal bags, and then they would deposit their bags towards the front in overhead compartments, or they would just put their bags sideways in the overhead--taking up twice as much space as carryon bags going in lengthwise."
Pros: "Customer service that includes reservations Mexico, Cancun gate agents, wheel chair persons MN, flight crew and ground agents, wheel chair person. We had to change our flight because wife became ill in Mexico. Sun Country made a difficult trip easy. We are so very grateful to all the employees we came in contact with. Sun Country is amazing. in our book. I looked around wondering if they were only treating us so well. No, they treated everyone well in Mexico. Thank You Sun Country"

Very pleasant.

Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved.

Cons: "Me and my husband traveled with my infant son and thebstaff was very accomodating. They evn allowed us to change seats to ensure my son was not next to another person."
Pros: "Nothing"
Cons: "Have the pilots come to fly the plane on time"
Pros: "The pilot did a great job navigating around the bad weather and the landing was amazing, I barely felt anything! Thank you to them and the flight attendants!"
Cons: "Nothing"
Cons: "Great flight"
Pros: "crew and clean plane"
Cons: "food."
Cons: "We were packed in during coronavirus. I am never flying American again. Profits over health"
Cons: "Made it a smaller flight. It was a lot of people on the plane! We could not practice social distancing"
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Cons: "App continued to crash. Couldnt watch movies."
Pros: "The was plenty of leg room."
Cons: "One flight attendant was pretty unfriendly."
Pros: "Crew"
Cons: "The delays due to software"
Pros: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
Cons: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "I will never fly with American again."
Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Pros: "Nothing"
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Pros: "This is such a quick flight, and the staff made it quite easy."
Cons: "My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system."
Pros: "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
Cons: "25 min to get from late push-back to throttle-up. Late arrival at destination."
Pros: "not much, on time, but that is a low standard of something to like"
Cons: "Crew attitude,"
Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Pros: "Felt very quick, I supposed after a 15+ hour flight from Sydney."
Cons: "As always tight seats."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Pros: "Nothing. Still waiting on New Years to see if AA get us back to MSP"
Cons: "NA"
Cons: "Made me check my carry-on because they claimed the bones were full and they weren't. Not even close."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "it was an hour late"
Cons: "No priority boarding for people with babies and toddlers"
Pros: "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
Cons: "3 hour delay - no compensation."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Cons: "It was freezing."
Pros: "The boarding process was simple. We left on time and arrived early."
Cons: "The flight was absolutely freezing and the air was incredibly dry."
Cons: "A passenger seated next to me threw up all over me as we landed. We were seated towards the back, we should of been let out first because when I say threw up, I mean he THREW UP!! And the hosts looked less than pleased and just handed us paper towels to clean it up. Just not very friendly."
Pros: "The space on the newer plane."
Cons: "Being redirected to Dulles and just told to fend for myself. My phone was dead, I lost my charger and there aren't any pay phones in Dulles. All of the restaurants were closed because of the time and I was rudely told by the AA employ that greated us that she was the only gate attendant."
Pros: "We left on time and arrived right on schedule. No problems or issues."
Cons: "I had a $200.00 fee to change my flight by 12 hours."
Pros: "Price and convenience."
Cons: "There was a very loud mom and her 5 kids and they got moved up to where my son and I were in the front. I paid for those seats and really was annoyed that they "upgraded" the kids family for free. Especially considering how loud they were."
Pros: "The price, not the charges for the luggage, carry ons."
Cons: "Less repeated opportunities to sign up for the additional charges for carry-on, seat selections which was overkill. There are enough solicitous emails to dodge without having to say no to the same question over and over. It seems sneaky, breeding mistrust. We were delayed about 30 min. because of a crew change, had to wait for the crew to arrive. I don't understand this- if I knew the flight was leaving a month earlier, why couldn't the airline have crew there to fly the plane as scheduled?"
Pros: "i got to sit by my friend"
Cons: "during a pandemic you’d think people would be spaced out but there were people coughing all over me and i’m literally going to visit my mom and if she gets sick she’s going to die"
Pros: "The price was awesome. The baggage people were very easy to work with."
Cons: "The only thing that the crew did for us was to stand and look at us while we came aboard and then show the safety demonstration and then go through the cabin once with a trash bag. I was curious why there were four of them when it seemed like they basically had nothing to do."
Pros: "The flight was on time. Crew was fine, but I had limited interaction with them."
Pros: "Crew was great, quick clear and to the point."
Cons: "I logged into the app the night before my flight and purchased a bag just fine. On the day of my travels I could not get logged into the app and every email I received sent me to the website. I even made a new password and I could still not get into the app? It was frustrating and made me nervous. Good thing I saved my ticket to my Apple Wallet the night before as I was dealing with these issues."
Cons: "Crew was snarky towards passengers. Short tempered and just seemed bothered by people."
Pros: "a320, arrived early"
Cons: "very inconvenient terminal - make shift terminal and boarding - had better in third word airports"
Pros: "Cheap ticket."
Cons: "2 hour delay, packed flight."
Pros: "Crew was very kind."
Cons: "Baggage claim took about 1 hour to just check a bag. Frontier consistently disappoints, and I will not be flying again. Once boarded, no complimentary food/beverage. Flight was rocky and this can’t be helped, but what a miserable flying experience overall."
Pros: "Great price. Great staff."
Cons: "Nothing"
Cons: "I’m sure they’ll fix it. Right?"
Pros: "Flying"
Cons: "No snacks"
Pros: "Crew, smooth flight"
Cons: "No more free stuff. Can't purchase anything with cash. Carry on baggage cost VERY high at $45/bag. Not enough free seats. Charged $11 for seat"
Pros: "They got us there and the flight crew was again pleasant."
Cons: "The 1/2-hour delay out of San Jose, followed by a 3.5 hour delay in Denver. The gate staff and the Customer "Disservice" staff that were condescending, rude, and knew nothing about why we were delayed. "It just says station delayed. I have no idea what that is. We'll tell you when the new departure time is when we know it." The hours without any update of status so we had no idea if we could leave the gate area to get something to eat and drink. The gate agent who stared at the passengers like each was a major inconvenience to her day while she chatted with the tall good looking passenger and was all smiles. Loved getting home at 2am rather than 11 pm when we were supposed to arrive. Made that 2 hour drive home so much more fun! Thanks, Frontier!!"
Pros: "I bought my one way ticket from DEN to MSP for less than $10 bucks. How did I pull this off? - I bought it from a gate agent AT the airport (thus avoiding the convenience fee that comes with buying online) - I did not check a bag - I brought a small bag that was considered a "personal item" (this is free, but there are some very important sizing restrictions to check on their website. If your bag is too big, you WILL be charged a lot more) - I did not select my seat, or the seats of the people that were traveling with me (they ended up putting us all together, anyway) If you look at any of the other reviews that complain about Frontier (or Spirit, who pretty much has the same business model), you can tell these people hadn't prepared for the "ultra low fare" experience. With a little homework (and legwork!), you can save your money for the best part of your vacation... relaxing at your final destination!"
Cons: "The padding in the seats is very thin, but, again, you get what you paid for!"
Cons: "The stress of almost missing flight."
Cons: "Flight was delayed twice."
Cons: "No Internet but yet they have internet to run my visa for drinks"
Pros: "Crew was friendly and welcoming."
Cons: "Wished I was aware of the charging for carry-on policy. Flight ended up costing me a additional $90 ($45 each way). I picked this flight because it was the "cheapest," turns out it wasn't. Also ridiculous that they charge for any beverage other than tap water."
Pros: "Price! A comped beverage! The miracle of human flight!"
Cons: "Hey guys, I had a rather interesting experience on my flight to MSP that I thought I would let you in on. I know most would rather punch up their flight as a TERRIBLE, AWFUL experience. I'd rather give you the full story because I know there's another person on the other end of this, like me, just trying to get through the day. I decided to upgrade to seat 1D. I was excited for my trip and I wanted to start it off by having a good seat and a quick exit. When I boarded, however, there was already someone in my seat. So I shuffled to the side where the flight crew prepares drinks. A crew member approached me. "Someone in your seat?" she asked kindly. "Yes," I replied. "Yeah..." she trailed off. I expected her to ask the person to find her seat. This did not happen. I never got a straight answer but I surmised that this person had a physical ailment of some kind, or perhaps children that needed to be attended to. Whatever the case, I stood in the same spot while the entire plane filled. I really wasn't angry - just quite confused. The crew seemed just as confused. It was the last flight of the day - they looked tired. I don't blame them. The crew ended up having to shuffle more than me to row 13 - an exit row, to their credit. An aisle exit row seat is a fine seat. One crew member even offered a comped beverage, which I gladly accepted. The flight took a little late. We arrived in Minneapolis safe and sound. I suppose I was - and still am - confused as to why there is an option to pick a specific seat if there is a chance that specific seat is more of a suggestion on the passenger's part. What if I also had physical ailments that necessitated that seat? What if I had children booked to fly with me? It was all slightly confusing. Overall, it was not a bad experience and I've already booked another flight with Frontier. But the idea of choosing specific seats only to not get that specific seat has dissuaded me from paying that extra money. I hope this all makes sense and that you are enjoying the new year and staying warm. Blessings to you and yours."
Pros: "Excellent value! Decent seat to sit in for 3.5hrs. I gave one star for food because I didn't buy any food that was offered, after all I was only on the plane for 4 hrs total. Smooth ride compared to other passenger reviews, my only other time in a plane was very rough@ landing@ O'Hare Chicago during bad weather, that pilot got a round of applause. I will look to use Frontier Airlines again if I ever fly anywhere."
Cons: "I would have liked internet access but there didn't seem to be any. I would have paid $5 more for WiFi. The seats are a bit cramped but for $50 I wasn't expecting barca-loungers. Since I have only flown once before in my life I was interested in hearing and understanding the safety instructions given by the flight attendant, but she spoke so fast that I (with some hearing loss) couldn't follow her words. I couldn't make much sense of the picture book instructions either because there were few words of actual direction."
Pros: "Absolutely nothing"
Cons: "Late taking off, didn't have to pay for a carry on to our destination, but did on the way back. Took over an hour to get our luggage. Seats were hard as a rock and tray tables barely held our phones. I will never fly with frontier again!"
Cons: "I want to start by saying i am totally disappointed in this airline. I am currently in Orlando my flight was supposed to leave at 11:25am today. I have stood in 4 lines twice in lines that the attendent left to go socialize and one i waited for over an hour and than into a secound for well over an hour. I informed them i have a severely autistic son and needed to find a way home as soon as possible. Mind you while all of them watched my son go in and out of meltdowns countinually hitting me. Needless to say in spite of not getting a flight today and being told they can get me on the earliest flight on Thursday and they supply no lodging. No appology no nothing!!! In the midst of it all i met some angels. Ones that hung out and forgave my son for hitting them, let Mazi play with their ears and went looking for people to help us. I even had a woman come up to me and look for flights for me and my son and offered to write a check to get me and my son home. This same woman put $300.00 in my hand to help me. Her name Tracy Morgan from Florida! So inspite of the awful treatment from this airline i am blessed beyond mesure from the human heart of people I have never met and the love and kindness they shared with me and my son! Found a flight tomorrow thanks to my mom leaving at 8am from a different airline. The resort offered to let us stay for another night free of charge."
Pros: "On time, went smoothly. Didn't buy any food"
Cons: "On line check in confused me and I bought baggage plan I didn't want. Called rep and she said she would remove charge for a fee but so far it is still on my credit card. She added another baggage fee to my credit card. Was unable after that use the on line check in as it insisted I owed money. Was able to get boarding pass at the check in counter with no more fees. Very confusing"
Pros: "Nothing"
Cons: "Seemed like a good price until I booked and then had to pay for add on such as a carry on piece of luggage. They also gave a sales pitch onboard about "their" credit card. Seats were crowded and uncomfortable. The flight attendants seemed as if they would have rather been anywhere but helping passengers. Both flights were late not due to weather. After booking this flight with all of the ad ons, I found I could have flown Sun Country or Delta for less - and next time I will use another airline."
Pros: "I had no problems with the crew or employees at frontier."
Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"
Pros: "Nothing"
Cons: "Attendantso weren't accommodating,never again."
Pros: "Price"
Cons: "Seats were uncomfortable, not being able to take a free carry on snd it took a long time for lauggages to come."
Pros: "Smooth boarding, on time departure and early arrival by few minutes, continuous updates about safety during flight from the crew."
Cons: "I really would think supplying water for passengers without a cost would be very nice as water is a basic necessity of life. I am glad I had my own . The overall low cost is definitely off set by all the extra charges for drinks, snacks and especially the luggage."
Pros: "I ft a seat with plenty of leg room"
Cons: "Nothing. Fast friendly service."
Cons: "My bags were lost and there was nobody there to help me or answer my questions, and nobody was answering my phone calls. The website was not helpful either"
Pros: "The tickets are cheap for a reason. There was no in-flight entertainment, and no complimentary snacks. This is all fine, it's just something to note in comparison to competitors."
Cons: "Pay attention to their baggage fees. If you can cram everything you need into a personal item size bag, then you won't have to pay extra. Anything else is going to run you at least $25 each way."
Pros: "The crew is friendly and courteous."
Cons: "I don't like not being able to sit with the person I am flying with unless I pay extra money."
Pros: "The crew from boarding to the flight were very good."
Cons: "There was no room for me at all in my seat. Im 6 foot 5. I think even if i would have paid the up charge to their stretch seating it wouldnt have mattered much. Also there is a charge for any refreshments during the flight. I have flown on other carriers and at least some of the refreshments are included in the flight."
Pros: "Nothing about this airline I liked."
Cons: "I wasn't notified that the flight was cancelled until I got to the gate. Then I had to wait in the customer service line for 2 hours to be told I could get on a standby flight in the morning or get on a flight in the evening the next day. I would've missed the wedding at that rate. So I had to demand for a voucher and refund and pay 3 times the amount for a delta flight in the morning just to make the wedding."
Pros: "Flights were on time and early! What a good feeling to actually use a discount carrier and arrive as expected."
Cons: "Keep in mind that EVERYTHING costs extra."
Cons: "Email notification of a 3 hour flight delay 2 hours before flight but I was already on my way to the airport. Then the flight gets cancelled but no email notification was sent and the screen wasn't updated at the gate (the whole time I was there). If I hadn't come back to the gate during the long delay and asked a fellow passenger why they were in line, I wouldn't have known it was cancelled for a long time. The employees at the gate were helpful in refunding our tickets, etc. but overall, not happy with my experience with Frontier Airlines."
Pros: "That our family did not have to buy seats but we were seated together."
Cons: "Mechanical issue. delay in boarding. Then telling passengers to hurry up and board so we could take off. It isn't the passengers fault for the delay."
Cons: "We were delayed, but that happens. What I really didn't like is that after arriving at 120 am it took them 30 minutes to get the jet bridge hooked up and get us off the plane. The crew did not do a good job of keeping us informed. We were to the gate almost right away it and then waited and waited. Then we had to walk up the jet bridge with no lights on. Once we got to the baggage claim it still took another 20 minutes for the bags to come. Also, the seats are not like they used to be. With the carryon bag fee it ends up being about as expensive as much better airlines. I won't plan to fly Frontier again."
Pros: "Nothing"
Cons: "An hour sitting in the plane before takeoff"
Pros: "Absolutely nothing."
Cons: "The website was down when I was trying to check in online, so I had to pay $40 per bag instead of $30. it was still down a week later when I was returning home, so I called the contact number to pay for my bags, which took half hour. They do not provide free beverages, you must pay $1.99 for a soda or water. They nickel and dime you to death. The seats were extremely uncomfortable and do not recline. Worst airline I have ever experienced, and I have flown over 100 times. Skip Frontier and pay the additional cost for a better airline, or you will have regrets!"
Pros: "Plane was clean and of a newer Airbus series."
Cons: "For all the same reasons everyone else complains about Frontier Airlines, The TSA Pre Check non participation, the paying for carry-on luggage, the seats did not recline and paying for everything but water."
Pros: "Price of ticket"
Cons: "Seats were pretty narrow"
Pros: "the crew was courteous and professional"
Cons: "i'm sure i'm not the first person to say this but the add on charges (luggage, seat choice) are a little annoying in that they aren't just presented as part of the ticket price. Like couldnt the ticket price say 'the ticket will be between 140 and 200 dollars depending on baggage and seat choice'"
Pros: "Nothing"
Cons: "Dirty, filthy plane. Garbage visible on the floor while walking down the aisle to my seat. Charged extra even for a can of pop & the price for the ticket wasn't cheap."
Pros: "Timeliness of flight"
Cons: "Frontier's website is misleading and a bit of a scam. I don't know how they live with themselves with the website they run- I'm guessing very comfortably, :). -Tries to get you to pay for any seat you pick. Tries to make you pay for any bag you take on board...really quite weak. -The "skybar" which sounds cool, charges you for everything, yeah I'll pass on the 5 dollar drink of water, thanks. -Sorry my foot was in the aisle, I guess I should have paid another 50 dollars for foot space so it wouldn't inconvenience the flight attendant. -I'm 35 years old and can say flying used to be fun, like I am in my late 80s, thanks Frontier!"
Cons: "Frontier doesn't offer any refreshments except water. There also isn't any in-flight entertainment on such a short flight."
Pros: "Customer service streamlined the boarding well."
Cons: "I cannot believe there were so many hidden fees! So much money for checking in ANYTHING!! $30 for a carry-on is unheard of – for a checked in bag, fine, but charging for carry-on and then *raising* the price at check-in?! That is absurd. Also, charging for a seat selection? What does it matter if you're flying Economy?! And then charging for the most basic airplane food and beverages! Is that an indication of going broke or something?? Finally, as if adding insult to injury, you can forget about sleeping on the plane. The chair backs don't lower."
Pros: "There mandatory luggage fee is absurd."
Pros: "the crew WAS amazing!!!"
Cons: "ALL of the luggage on the flight went somewhere else?!?!?! That's pathetic."
Cons: "If it did not took 13 hours to get to Minneapolis would have Ben better."
Pros: "Crew was very helpful and made the flight quite enjoyable. Would use again."
Cons: "Flight delay which they promised a $50 voucher, have yet to see it though"
Cons: "Not have someone in the middle seat during a pandemic."
Cons: "My suitcase was left in Florida."
Pros: "Direct flight"
Cons: "Small middle sest"
Pros: "Efficient process Clean airplane Timeliness"
Cons: "Do not like having to pay such extraordinarily high prices for bags. Also the website was very inefficent. I had already selected seats and paid for them, yet when I would try to access the reservation, it did not show that I had done this. Additionally, I had to extend my stay and was unable to make a modification to my reservation on the website, as I was encouraged to do by Spirit. I logged into "My Trips" yet at no time was there ever a link to make a flight change. Really disappointing considering I had very little time to spend doing this due to a family member being in the process of dying."
Pros: "Now that I can bring one carry-on for free I am a happy lady. I know what to expect from Spirit and have never had any delayed flights, problem with seating or unfriendly staff. The flight crew was very thorough with their announcements and expectations. There were many empty seats on the flight and the crew was clear in announcing that once we are up in the air, folks could switch seats and spread out - which about 1/4 of the flight customers did! It was much more comfortable then. No complaints."
Pros: "Like the a la cart options pertaining to seat selection, security fast pass and cleanliness of the plane."
Cons: "Seats are rather uncomfortable and cramped compared to other airlines, especially noticeable when the flight is for more than an hour or two. The small panel that is referred to as a tray table is more like the size of an ashtray so forget about using your laptop in flight. They have not updated their policy as other larger airlines regarding mobile phones (must be in airplane mode). The flights are commonly delayed (no weather issues). If you look at the departure screens, only Spirit was delayed and included about 70% of their flights. And the baggage policy is a bit confusing as they consider my backpack and satchel as two carry on bags and asked me to combine them prior to boarding."
Cons: "Flight was delayed 50 minutes to begin with and we did get plenty of warning, I got an email in the morning stating my evening flight was delayed 50 minutes so I was prepared. But throughout the day I continued to get emails pushing the departure time back further and by the time I arrived at the airport it was a full 2 hours delayed. SUPER crowded gate area with multiple flights being asked to wait in one area, those flights were either delayed or canceled. Should have known better and paid a bit extra for a more reliable airline!"
Pros: "The flight crew was polite and attended to my needs and they were actually funny."
Cons: "I did not like the limited food selections and the small portions that were served. Also, I always like it when the pilot informs you of the area of the country you are flying over. For example I recently took a flight from Las Vegas Nevada to Melbourne Florida and that pilot on Delta explained where landmarks were all along the way. That is something comforting about a pilot connecting with his crew and the people aboard the flight. So I would really like that if Spirit would include that. Additionally I do like onboard entertainment but maybe the fares would have to reflect that."
Pros: "Flight attendants were great!"
Cons: "The outtageous baggage fees, and fees for every little thing was frustrating... I was not the only one either, just in the time in line waiting to check in, I was multiple people be caught off guard by the fees and seem frustrated. Seats do not lean back, interior of plane, very bare minimum. But it is an economy flight. This would be an airline to take if you just have a small backpack and no luggage whatsoever. Otherwise with luggage it is a much better deal and more comfortable to fly other airlines. Won't fly Spirit again."
Pros: "Tickets were super cheap! Kiosk check-in was a breeze, as was boarding. The plane felt pretty new, with comfy seats and decent leg room. The crew were professional and courteous, and many snack and drink options were available.. Any additional costs were very well indicated, in kiosk check-in, as well as the in-flight snack menu. Minor delay was well documented and announced (national ATC issue slowed the plane's arrival 15 minutes; accounting for that 15 minute shift, everything else ran on schedule)."
Cons: "Nothing is included. In exchange for those super cheap tickets, anything beyond the "one personal item" is charged a la carte, so plan to pay for any additional carryons, any luggage, seat choice, any (ANY) drink, snack, water, coffee, soda (but at least they seem to take plastic)."
Cons: "I had a prepaid direct flight from Atlanta to Minneapolis leaving at 10:40 a.m. Showed up at 10:05 & was told that I missed my flight. I said "but my flight doesn't leave until 10:40." They said: "yes, but your check-in time is 45 minutes before the plane departs". I said: "but no one told me this." They said: "It's on our website." That's terrible customer service in my book & a con on unsuspecting consumers. There should be a class action lawsuit on disclosures like that. Another couple ahead of me in line had the exact same thing happen to them! I booked another flight on Southwest Airlines without incident but have apparently lost my prepaid fare to fly on Spirit Airliner. They offered to fly me out the next day for a $99 rebooking fee but that cost almost as much as flying Southwest plus I would have to book a hotel or wait overnight. Terrible experience. Never again."
Cons: "They nickel and dime you for everything. By the time you've paid $42 for a bag (or a carry on), the ticket price is the same as the next cheapest flight. If you don't print your boarding pass at home, that is $10; if your bag is too heavy, that is an extra $30; if you want water on the plane, that is extra; if you want a seat assignment, that costs extra. 45 minutes before we landed the flight attendant went on a sales pitch about getting a Spirit credit card. It was unbelievable. Oh, and the seats don't recline at all. I will NEVER fly this airline again."
Cons: "I was running late because I got out of work late and then there was unusually terrible traffic from DC to Baltimore mid-day. The website wouldn't work to check in, the phone line had a 2 hour wait.. so I got to the airport 45 minutes before the flight was supposed to leave and I couldn't check in at the kiosk. By the time I waited in line, they wouldn't check me in with 30 minutes before the flight left, even though it was mid day so the security lines were short and I had TSA pre-check. The customer service agent, the manager and the manager's supervisor were all rude and unhelpful. The only flight was the next day, so they wouldn't re-book on any other airline.. so I was left to go buy another ticket from American as I had to be in Minneapolis that night. I don't recommend Spirit out of Baltimore to anyone."
Pros: "Crew were jovial and witty"
Cons: "Being charged for every ounce of baggage. Nightmare queues at bag drop and security"
Cons: "When we flew in from Montego Bay to Fort Lauderdale and we had to go through customs; no flight member told us that we had to get our bags from baggage to take through customs with us and then if you had a connecting flight, that you would need to re-check your baggage and go through TSA again. Also, we were not informed that if we had duty-free liquids to put them in your baggage that you would have to re-check. Needless to say, I had to find a box to put my duty-free liquids in to have checked at the ticket counter before I was able to go through TSA. It was a terrible flying experience and I will not be flying with Spirit airlines again."
Pros: "There was absolutely nothing positive about this flight with Spirit airline."
Cons: "There was three desperate delays of our flight without any reason given. There were no customer service reps anywhere to be found during these delays to talk to. The gate at Logan airport for Spirit airlines is seperate from the rest of the airport so if you wanted to get any food or drinks you had to exit the gate and go through security again to get back in. None of the seats on the plane recline so you are sitting straight up in very uncomfortable chairs the entire flight. All of the power strips that were attached to the seats in the gate didn't work so you could charge your phone if you needed to. Also, on top of it all when you call customer service to file a complaint you wait on hold for 45 minutes and then they tell you to go to the website to file a complaint! What a joke of an airline. I will never fly with Spirit again no matter what."
Pros: "Nothing. It never happened seeing as I never made it to Los Angeles"
Cons: "They emailed me at almost 11pm the evening before my 6 am flight stating that my flight had been cancelled with no reasoning. The website they guided to me showed my flight as still active. I then found a phone number to call which took 80+minutes to get a representative. She didn't even have the update showing that the flight had been cancelled. She told me to call back in 15 minutes. I told her that was assenine seeing that it would take another hour. The system finally updated. She was able to offer me a flight not on Friday at all but Saturday afternoon/evening. Taking over 30 hoursaway from my vacation. I asked to have my money refunded. They obliged but couldn't refund the 40 some dollars from the 3rd party sight which I booked through when clicking book on kayak. My whole weekend was ruined. Horrible."
Pros: "Punctuality."
Cons: "Hostesses were loud and had the most horrible screeching voices I've ever heard."
Pros: "Crew onboard were great, helpful, smiling and accommodating."
Cons: "Spirit Gate crew at LAX were terrible, rude,and condescending. I brought a "personal item" which is a laptop case with wheels and I was pulled out of line and marched to the gate desk where I was informed that it was too large to be a personal item and that I had to pay $100 to bring it on the plane. I said that I had been using this particular laptop case for years on multiple airlines and then fit it into the test receptacle provided but still had to pay the $100. I asked why not charge me the $40 for a carry-on and was told that was online only and that it's $100 at the gate. I have the Spirit credit card and mileage program, but did not feel like "a member of the Spirit family" and was ripped off."
Cons: "I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!"
Pros: "I guess if I were to say anything good about spirit it would be that the boarding went smoothly. I guess? About the same as any other airline."
Cons: "The was my first experience with sprit and will never use this airline again. They say, you get what you pay for. Really? Rude staff included? Both of our flights were overnight flights. People are tired and most of the time are going to try and get comfortable and maybe sleep? No way was that happening with how extremely small this plane was. I am an "average" size 28 year old female and I felt that I couldn't move at all. I can't imagine this flight being comfortable for anyone, of any size. I wasn't going to judge this airline on that alone, but of course, what everyone warns you of, delays. Delays on BOTH flights. So inconvenient for not only us but family members who are planning on picking us up. I will go ahead and remind you that people say, you get what you pay for. We each paid 350, not including the 152 dollars for seat selecting and baggage, and an extra 30 for oversized luggage. Seriously?! That is NOT cheap when compared to delta which allows a FREE carry on, checked bag for 25 bucks, some actual leg room, and a friendly staff. Never again. Super disappointed."
Pros: "No delays, orderly boarding, flight went smoothly."
Cons: "Spirit charges you for EVERYTHING extra, including just choosing a seat. The problem I had was with bags. They are very expensive, less so if you join their frequent flyer-type club, which I did. I decided one of us would not bring a carry-on to save money. At the airport it appeared our one carry-on was actually small enough to be a "personal item," but there was no way to remove the charge that I had already paid. I wanted to remove it for the return trip, as well, but there is NO WAY to do that on the website. Their justification is not to create delays at the airport, but that doesn't make any sense. To make a long story short, I paid for bags and a club I didn't need."
Pros: "The crew were perfectly nice and had no problems."
Cons: "The flight was oversold and I found the gate agents to be difficult to work with. I purchased my ticket in advance and made it to the airport 2 hours early to check-in and was still not given a seat assignment. I was told 3 different times that there were enough volunteers and I would be on the flight. Those volunteers were told they were not needed and the gate agents told us, the remaining passengers "too bad, this happens, they have seats, you don't." I have worked with many gate agents and though I know there job is stressful, never have I encountered such rudeness and condescension. Also in all the disorganization, the flight left even later than the scheduled delay and people that boarded had to wait until the gate agents figured out the seat arrangements. I was willing to forgo comfort and amenities for price but this disorganization and failed customer service is unacceptable."
Cons: "My 96 year old mother's Spirit 342 flight from Phoenix to Minneapolis on Feb 2, 2017 was delayed. Things happen and that's life. However, after hearing from my sister in Minneapolis her flight was delayed I attempted to call Spirit Airlines to get the rescheduled information. I tried many, many times and was not able to speak with a Spirit customer service agent. In fact, there was no option on the Spirit phone message to press a number to speak with an agent. I ended up calling the Phoenix Skyharbor Security who sent an employee over to Terminal 2, Gate 2 to look for my mother. She was not found after checking Gate 2 and several other gates. The scheduled 3:07pm departure was rescheduled to depart at 5:30pm which I found out around 7:00 pm Phoenix time. This was a frightening experience for our family given my mother's age of 96 years. Fortunately, my mother was OK. She stated she and everyone else stood in line at the Spirit counter for 1 1/2 hours waiting for departure information. There was an agent at the counter but he/she did not provide any departure information let alone the reason(s) for the delayed flight. It would have been helpful to everyone held up by the delay to have been given an honest reason for the delay. It seems reasonable that Spirit would at least offer a phone number to speak with an agent who could provide information. (The Spirit website indicated Flight 342 was rescheduled to the next morning (Feb 3) with a departure of 8:00 am. This incorrect information complicated the whole situation). We will never put my mother on another Spirit flight and will think very carefully about using Spirit Airlines again."
Pros: "In purchasing a Spirit flight I am aware that no "frills" are included. I expect uncomfortable seats, no free snacks or drinks, and staff that is generally less professional. You get what you pay for. And the price matches the service."
Cons: "I live two hours from the airport I departing from. My flight was early in the morning, so I made plans to leave for the airport with plenty of time to make it to the airport. Unfortunately due to blizzard conditions, I knew I would be unable to safely make it to the airport by the time my flight would take off. I called customer service, during my first call I was hung up on, so I called again. The operator tried to tell me that he didn't see any weather conditions that should have prevented me from making it to the airport so he wouldn't help me transfer my flights. I was made to cancel my original departing flight and purchase a new departing flight, for twice the cost of what I had originally paid for my round trip flight. The only decent thing the operator did for me what waive the flight cancellation fee. I understand fees and charges to keep other flights as cheap as possible, however, at some point your customer service should accommodate your fliers when its extenuating circumstances. Highly disappointed. Unlikely to fly with them again."
Pros: "That was the most turbulent flight I have ever been on, even in a small aircraft. When we were landing in MSP we encountered severe winds and the pilot had to make and abort 2 landing attempts. On the third attempt we were able to land. I've never been on an airplane where so many people were throwing up before! The pilot handled the difficult winds, and massive snowstorm perfectly and I absolutely can't thank him enough. I can't believe we didn't get diverted to Chicago or crash. The flight attendants and other crew are in very good spirits considering the airline they are working for."
Cons: "Spirit s luggage weight allowance is 10 pound less than the other airlines. That makes it difficult to pack winter clothing and boots. Their baggage fees are also higher than other airlines, but you can carry less! The "bare fare" is incredibly annoying, they even charge you for water on the airplane. There is no food available, or maybe one small snack. The seats are so small. I'm 5 feet 4 inches tall and weigh 120 pounds and I feel uncomfortable I can't imagine what a tall or average sized person goes through. The seats are so incredibly hard like you are sitting on a wooden bench. This is one of those cases where you really get what you pay for - a low price comes with a lot of discomfort and frustration. I would never fly on this airline on a flight over 4 hours. The suffering would not be worth saving money. The staff does their best to treat you kindly but you can plainly see they are dealing with difficult circumstances and being pushed to their breaking point. They have to deal with so many miserable, uncomfortable people. I feel bad for them."
Pros: "The flights themselves were adequate, glad I am only 5'8" or it would be very uncomfortable for a larger person."
Cons: "The hidden carry on fees being added at time of departure are deceptive. As a first time Spirit Airlines customer I fell into their business model and was trapped into paying $55 each way for my carry on bags. All attempts to discuss with the ground crew and customer service my disappointment and request for a refund were met with delays and deception hoping I would give up on getting my $110 back for the hidden carry on fee. At this juncture I am disputing the charges with my credit card company and will have to see what happens."
Pros: "Very cheap flight! Nice attendants. Good pilot. I seriously didn't even feel the touchdown. I never experienced that before!"
Cons: "I was lucky enough to only be traveling with a small backpack - which is good - because if you didn't pre-pay for a carry-on, we were told by the gate agent it would be $65. And if you didn't come up and pay the $65 - it would be $100 when you boarded! What?! All economy seats are small now but at least they recline a little. These didn't - and they're smaller. The most painful flight I've ever had (only 6 feet tall) - the seat is stick straight! if you have a carry-on and especially luggage - just pay the extra for another airline. The price will definitely even out and you'll get a seat you can actually breath in! At one point they were trying to sell so many extras I thought they were going to start a time-share pitch. So unless you just have a back pack or purse - stick with another airline."
Cons: "The flight was overbooked and I was the extra passenger. The last passenger before me was from Africa and was unable to pay the $100 for the second bag she had at the gate. Your staff did not allow her in board, hence I made it. Your staff showed absolutely no empathy with the passenger, parroting that she had to pay otherwise she couldn't get on and at the stroke of 7:45am, they printed my ticket. The supervisor was just plane ride to her and me for interceding on her part. It was appalling to see such un-American hospitality! Spirit Airlines should be ashamed of such employee behavior."
Cons: "Tried to print tickets at kiosk at 6:15 pm for flight departure at 7 pm. Told to see an agent. Agent said check in time ended at 6:05. It was now 6:17, so it was closed and we couldn't get tickets. Could take a morning flight for one penny charge. We still had 27 minutes before departure. Asked to talk to manager. 5 minutes later, she reluctantly issued our tickets but said "we still may not make the flight." Security was very short, and we made it 10 minutes before departure. I will never again fly Spirit. This was the ultimate in poor custumer service. Also, we were never given an opportunity to check in on line and self print our tickets. Usually I receive an email 24 hrs ahead of departure day for opportunity to check in and print tickets. Did not receive an email prior to day of departure, and no where on my itinerary did it say that check in ended at 6:05. Never again. Will tell all about our experience. What a crock. You lost my business and my fiancee's as well."
Cons: "This shouldn't be under a cheap category. Considering that I had a carry on, I ended up paying and additional $120 for baggage. On my return flight I sat next to someone who for sure was on some sort of methamphetamine or heavy upper and could not sit still for a moment. or stop scratching herself. There is no phone line at all that gets you to a human to speak to... at all! So asking for specific flight details was impossible. To get a bottle of water on a 5.5 hour flight was $3 which is inappropriate. The seats do not recline and are small. If you do not pay for you carry on a head of time they will charge you $100 which is basically robbery. I will never fly spirit ever again."
Cons: "These flights would be alright if you have no luggage. A lot of people were told they had to pay for smaller bags at the gate just because they had wheels. And it was an extra $100 per bag at the gate. The only thing that goes on free is a backpack or purse. Otherwise it's $50 right away when you check-in, which they were letting a lot through saying you'd be alright, or $65 before zone 1 is called and $100 there after, this goes for each flight. And as I said, most people got stuck with the $100 because they were initially told they'd be fine at check-in but when they went to board they were told otherwise. There were also issues with scanning tickets and a few people had to step out of line and get new ones. I personally would never fly this airline unless I had no other choice. Spend the extra little bit of money on a better airline; in the long run you will save a good chunk of change."
Pros: "We got there and back."
Cons: "Hidden charges everywhere, including paying the extra charge the day before the flight because my boyfriend's carry-on was the size Spirit's website said you had to pay extra for but no one checked at the airport. No free drinks or snacks on the flight, you have to pay for everything. It didn't seem any less expensive compared to other flights we've taken. Inconsistent rules: If your checked bag is over 40 lbs, you have to pay one extra price. If it's over 100 lbs, you pay another price (higher than the 40 lb price but not 2x as much). That would be okay if all airports managed this the same way. On the flight leaving home, they weighted both of our checked bags together, which were just under 100 lbs, which we were pleased about a slight cost saving. On the flight home, the woman at the desk weighted them separately and because they were both over 40 lbs but still not combined over 100, we ended up paying more than expected. Flight staff weren't friendly."
Pros: "There wasn't much to like on this flight... it was pretty disappointing."
Cons: "All the hidden/ extra costs. It adds up to more than what any other airline would have costed and the service was worse. They lost my bag on the way there. They take FOREVER to get the bags to the baggage carousel (even when they make everyone pay extra to check a bag - but not as much to carry on a bag... you do the math). The flight was also delayed by 35 min. Once we got to our home airport, it took another 30+ minutes to even open the door so we could all get off the plane. It then took another 30 minutes once we all got down to the baggage carousel for the first bag to even come out of the baggage carousel."
Pros: "Both flights boarded fast and left on time or early. I liked that I got everything I would normally get with a Delta flight for a lot less money. Sure they charge for drinks but I'd rather pay $3.50 for a coke than pay $150 to get it free on Delta. Seats were snug but so are Delta and American seats on most flights so I'm used to that and it was comfortable. And very cheap to upgrade to exit aisle or business class if more room is needed - which I did on the flight home because I had to work on my laptop. Staff was GREAT!"
Cons: "Tray tables are very small. Not enough room to work on laptop unless you upgrade to business class or exit aisle. Little armrest room so be prepared to rub arms with your neighbors. Don't make us listen to ads for your credit card promo. Hate when airlines do that because we are paying to be there and shouldn't be subjected to ads we can't get away from."
Pros: "I did end up getting a partial refund.. But I did have to argue a little bit for it."
Cons: "My flight was cancelled, due to weather? Other airlines flights around same time were not cancelled, although there were some delays. I'm not quite sure why my flight was cancelled. I recieved no email/call telling me about the cancellation. I looked online to check my flight status and found out by myself that it was cancelled. So I called in and waited for a representative to help me, who said the only thing they could do was move me to the next flight, which was the following day, 18 hours later from my original flight. After I decided that was way too late, i called back in to see if I could get an earlier flight instead, and was told I would have to pay a fee for changing my cancelled flight a second time, which is ridiculous. I eventually had to argue a little bit but ended up getting a partial refund of the round-trip ticket, as I am still going to use the return flight to come back. Overall, I really did not like having to find out myself about the cancelled flight, i did not like Spirit airlines' solution to the problem, I did not like that they wanted me to pay extra to change the cancelled flight, I did not like that they initially refused my refund request. From the time I realized my flight was cancelled to the time the issue was finally resolved, i had spent over an hour, which makes the experience very negative. The only positive is that I did eventually get a partial refund, even though it was less than half of the total price of the flight ticket."
Pros: "The flight it self was ok very friendly flight attendants"
Cons: "When checking in could not choose my seats when I was checking in my luggage took way to long the person that was assisting me seemed very in knowledgable clueless to be honest told me that the person at the gate would help with the seating she could not give me a receipt for checking in my luggage when I got to the gate the gentleman there told me that I would have to hold back and see if there even be a seat for me at all that the flight was very full I book my flights a month in advance that was the last thing I wanted to hear was getting very upset than another gentleman came over and assigned me our seats so over all I would give them a D+ at the best guess I just expected more professional company hope the return flight goes better"
Pros: "When it was over."
Cons: "Every possible thing that allows for convenient travel Spirit has conveniently reversed. Paying for a carryon bag is one thing but having to pay an extra 20 dollars if you do it in person is ludicrous. Not being able to pay cash is crazy. Having issues with the online system connecting with the overall Spirit airlines system was crazy and kept e on the phone for almost 2 hours. After two hours I still had no solid solution and had to take my chances and trust that communication was had between the call center and the spirit airlines network. Terrible experience. Bad enough that I will NEVER fly spirit again. Good luck to the thrill seekers who try it."
Pros: "Walking on to the plane I was greeted by two flight attendants who were very freindly and making small talk with almost everyone who came onto the plane. The captain was also standing in the doorway to the cabin and was greeting passengers as they boarded. I noticed that the captain had brought two young children in to the cabin to show them the front of the plane, I didn't know that happened any more! I was VERY impressed and have never experinced such kindness and professionalism on a flight. Thank you for making the flight the best experience I've ever had on a major airline! Flight NK382 from Denver on Fri July 15, 2016. Blown away."
Pros: "The main flight attendant kept saying how much better Delta is than Spirit, so don't expect much, which was funny the first time, but then it got obnoxious. Whatever--people seemed to think he was amusing."
Cons: "Ir order to print your boarding pass, you have to have an email address and password and pretty much sign up for their barrage of email messages. I don't think you can have them email your boarding pass to you, and if you don't have one, they charge you at the airport. With the $42 fee for suitcase (which I don't understand) I really think it's worth the extra money to fly a real airline. Also took longer than usual to get suitcases when we landed at MSP. Oh, and they're so cheap they didn't post the flight number by the gate, and it was a half hour late leaving."
Pros: "My second row seat was quite spacious"
Cons: "Flight was delayed for over three hours. Then once on board we were constantly told how many minutes until we would be leaving then sat there probably 20 minutes past that time. Overall I was probably sitting around for three times the actual length of my flight. They gave everyone a $50 voucher for their troubles which was nice, but it has used to book within the next two months. Seriously? I really do not even want to fly Spirit again ever and now they are giving me a time constraint to make up for their inadequacies. Terrible airline."
Cons: "I was told to take all of the stickers off my bag before checking it in or the bag would be lost. I took the stickers off the back for the first time in 5 years of global travel and for the first time, the bag was lost for 3 days. I personally think the person checking in my bag did not like me and intentionally lost my bag. We will never no. As a result I had to purchase $341.86 worth of safety equipment so I could start the job I was on. I never received a refund for my baggage fee. I was not reimbursed for my time and money spend to cover the losses after the airlines failure. I would fly the airline again as long as I was not checking bags."
Cons: "Be careful flying with Spirit. Their policy is that you pay a very small base rate, with no frills whatsoever. The seats don't even recline at all. Baggage fees (even when paid online ahead of time) are very costly. You don't even get in-flight water for free. I can't tell you how many customers were upset any complaining about various aspects of the surprise costs associated with this airline; I'd imagine all over the country every day Spirit is causing frustration to hundreds or thousands of people. Would not recommend."
Cons: "Spirit airline unfortunately does not know what customer service means... Check in staff rolls their eyes, refuse to help and gets upset when asked questions. Then they say "it's more important to get the plane taken care of then deal with the bags"... Back story, almost 2 hours waiting for my checked bag... Every time we asked someone for info or help they took off and hid. The manager was not helpful and there customer service call in line was rude, and can't get anyone to call back. This coming from a person who believes in killing with kindness.... If u need help/info u better be nice. I approach in a very kind understanding fashion and still treated like I'm a horrible person who doesn't matter. I'd rather pay a little extra money for a plane ticket and be treated like a person."
Cons: "My flight was delayed due to weather. They didn't notify anyone there was any sort of delay until after the flight was supposed to depart. Then they announced the flight Cancelled shortly after. There was no staff at any of the desks to help people rebook flights so we were all just standing there wondering what to do. Finally one lady came and had to help two flights worth of people rebook. Was in line for almost an hour. When I returned the next day they made me repay for all my overweight checked bags."
Pros: "Friendly staff"
Cons: "There's a a rule that states you can't check in after 45 minutes before your flight. That's annoying and unnecessary. I've ran late before with other airlines, but was able to check in and easily go get on the plane. Even if I didn't make it though because going through security took too long, what's the problem with the agents at the gate having to look for my next flight option? Because of this rule and me running behind for my 9:10 am flight, I missed it, and I had to wait 10 hours in the airport for the next one. Next time I fly, I will be avoiding Spirit airlines if it comes up as an option."
Cons: "I asked for a flight to Minneapolis from Chicago I booked the flight and found out that the flight was from Minneapolis to Chicago. I tried to cancel it and get a refund. That's where my nightmare began. I ended up with 2 flights and then cancelling because it just wasn't worth. I wanted to go visit my son who is incarcerated and wanted to go for a 1 day visit.(ON HIS BIRTHDAY) APRIL 3. If I would have gone I would have only been able to see him for 2 hours. Instead I got screwed out of $120.00. NO flight and NO visitation because you kept my money."
COVID-19 information

Safety measures for airlines flying from Jamaica to Minnesota

Airlines flying from Jamaica to Minnesota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Jamaica to Minnesota

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Masks required on board, masks provided on flights from Jamaica to Minnesota

Social distancing seating

Middle seats unavailable to book on flights from Jamaica to Minnesota

Pre-flight testing

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Flights to Minnesota

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Minnesota - Jamaica

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