Love Delta. I'll take connections to stay on Delta even if another airline has a direct flight.
The main issue was the quantity of the drink. The hostess gave only half cup full of the soft drink. I was thirsty and was expecting full glass like every other time.
Delta always provides stellar service. I am always impressed and will try my best to travel via Delta if I can afford it.
Amazing, delta One is extraordinary. Worth the money. They took our bags at the door when our driver dropped Us off at Heathrow.. the Virgin CLUBHOUSE lounge was wonderful and the flight was great. Service food our little pod all near perfect.
This flight was the flight we missed due to deltas delay at our first airport going TO Atlanta.
In-flight: great! Efficient & comfortable, no complaints. On the ground: quite the opposite. The flight was delayed with no real explanation. If you can fly direct with Delta that's your best bet. Connecting flights with them when one is delayed, especially if the next flight is to a small airport, really was a mess. They did correct the problem with no cost to us, but it made getting home a 24 hr journey instead of 8. Also, staff at the gate at Minneapolis was NOT kind at all.
Wi-fi was out for the whole flight. I pay a premium to fly Delta because it has wifi and because it was out I didn’t get to work on anything I wanted to. I’ll have to make it up later this week by spending less time with my family.
I enjoyed the whole flight and the crew was amazing i dont usually fly delta
Very nice the whole crew was amazing and very professional. I had an offer for a drink it was handled great and amazing crew and nice flight.
We requested wheelchair assistance at ATL. This request was booked in advance of travel, we have requested this service before. We have had issues with accommodations for accessibility in the past, but this was beyond not having a chair on the ramp. We arrived in ATL international gates and had to search for a wheelchair for 40 mins. There were no delta or airport employees available to help. No service phones, nothing. With the help of another passenger I was able to get my elderly mother from the plane to the gate seating bench. She was able to wait there while I searched for a wheel chair.
We were made to check our carry-on luggage because it did not fit the measurements. That’s what we were told, but I saw plenty of carry-on luggage on the plane that was the same size as ours
Flight Crew Review The crew was absolutely amazing from start to finish! They were friendly, professional, attentive, and genuinely made the flight feel comfortable and enjoyable. Every interaction was pleasant, and they went above and beyond to make sure passengers were taken care of. You could really tell that they cared about providing great service. I truly appreciate their kindness and professionalism and would be happy to fly with this crew again!
stood in line to check in luggage for nearly an hour. very poor service and not excusable
Same as the previous flight as far as comfort and food. Entertainment didn’t have a watchable screen so everything would need to be watched on your own device in which they didn’t have a charging port that accommodated my iPhone. Seats were very uncomfortable. Staff was very friendly.
Do not book it’s a scam! They stole $1200 from me
Flight got delayed; had to go through security three times.
A lot things happened in this trip.The fly should be less stress.
Some of the Air hostesses are not that friendly. Need improvement
We had a great flight just wished they had a tv so we can see a movie that would of made my trip excellent.
horrible service, food was an embarrassment, no charging for cellphones, stay away
I need to note that this flight experience was generally fine but the boarding situation was absolutely a mess and there wasn’t any actual priority boarding. I rated the experience poorly because I’m am genuinely so frustrated with the crew on United taking the baggage space in first class. This flight it didn’t happen, but the last few flights (when I ironically don’t get an opportunity to provide feedback) have been spoiled because upon entering the first class cabin as one of the first few seated passengers, the overhead bins are full and ‘crew’’ tags are on the bags of those taking space. I don’t intend to infer some sort of a class or caste system but it’s absolutely ridiculous that the crew takes the overhead storage above and beyond their most loyal and lucrative customers. They should not even have economy space IMO. And I’ve gotten grief when I’ve noted to the crew the ridiculousness of the notion that the crew (who are the last off the plane) should have priority over flyers who pay. I hope you find a way to convey this message to United because it’s happening with increasing frequency and I intend to find a way to expose the specific crew members who are doing this on a flight by flight basis. (And I have a day job)
I had bad experience with United airline. No live rep, they only have AI that respond to customers concern
Great flight and crew. Need more legroom and DO NOT allow seats to recline.
It was terrible. sat on airplane 2 hours then flight was canceled. made to pick up bags and go through Panama immagration to rebook another flight. worst experice ever at a airport.
Crew was tired as we all were. Pretty abrupt. Flight was delayed. Not as enjoyable as the other 3 legs we flew.
Good until I was put on air canada flight Houston Vancouver not even one cookie
Where the plane landed and the next grate to get to is a LONG LONG LONG walk again if one is not fit and healthy with no carts to assist. It sucks
More racist flight attandants maybe because i sm an attracticted darkskin latino man but once again bad flight attamdants they ignored me the whole flight even the woman sitting next to me notice how rude they were towards me i really never want to fly united or american airlines they alawsys have the rudesslt and racist flight attandants
The fight didn’t happen because I was rerouted to Trinidad as previously explained.
The check in from Panama to Houston was good. From Houston to Toronto was definitely an experience. The Pilot from Houston to Toronto was exceptional. He probably saved our lives by noticing a dent in the fuselage. Everyone was taken off the plane and we boarded a new plane
Cabin staff were very disengaged, spoke with no eye contact, dismissive. Disappointing compared to my United experiences.
awful delay, awful communication, zero updates throughout the experience of a giant delay
It was decent, there was no WiFi on the flight but the FA’s gave everyone a warning once we boarded the plane. Unfortunately it didn't give me enough time to download my entertainment content.
On Time. AA is late due to maintenance all the time.
Seats were very tight for a 17 hour flight. Baby cried for 15 out of 17 hours.
The seat configuration was insane. Horrible. Had to jump over sleeping people to go the bathroom. The food was the best we’ve had in any Business class.
Our plane was delayed for an hour because they had the wrong tow truck that pulls the plane out of the gate. An hour late just to find the right vehicle that pushes the plane out of the gate area! The delay made us barely make our connecting flight but of course our luggage didn’t make it. So no luggage when we arrived at our destination.
Flight attendant super rude demanding I remove my carry on baggage from overhead and place under seat. I stated I am an ADA passenger and need the leg room as the seats are very tight. That’s why I boarded early for the extra time to get situated. She said, we need the space. I replied “How can that be as only a few passengers have boarded so far? I am executive platinum status so I understand the rules and you are discriminating against ADA federal law. Please stop”. Her answer… then you should find another flight! Not ok. Addressed with senior flight attendant. So unprofessional and discriminatory.
Flight was good. Miss getting more options to eat than pretzels or cookies. Attendants were all wonderful.
The waiting area in panama was super crowded, and hot
There were three people in an economy seat in my row, but the row in front of me, which had the same class of service only had one person. I could barely move and the person in front of me slept on all three seats. If you had moved one person from my row to the row in front, the configuration would have been two on each row with the middle seat empty
It’s a new plane, but the most important detail is that the economy class seat doesn't recline—it’s completely fixed. The only one that reclines is in Comfort Class.
Better seats, allow us to upgrade, terrible website, poor telephone service, better equipment
This was my first time flying with you guys and my very last! This was the most horrible experience!!! There was not even tv in the plane! How cheap can this airline be!!! I paid so much for my suitcase!!! I would never fly with this airline again! The crew are very rude!
Horrible experience with Avianca, they delayed their flight and when we arrived to NYC, AVIANCA took 1 hr y 30 mins to park the airplane and all passenger get off the plane, it made me lost all my trains to get back home and I came back to my place at 3 am instead of 12 am. On the top of that their plane seat are so uncomfortable and is not enough space and killed my legs and knees, Avianca used to be good when it was a Colombian company, now after Brasilian company bought them, their service quality is bad and their flights are delayed and oversold.
I handed in my suitcase in perfect condition at SAL Airport. And in MIA Airport I received it with one corner broken and the wheels bent.
I like the crew members they're very friendly. Clean plane. The flight was on time. I dont like the comfort my car seat its better that the plane seats. They charge for everything. This airline was very good. Now it's a low cost airline
6 hour flight and have to pay for everything 100 dollars to add a carry-on bag is insane
The check in is the only positive thing in Avianca. The seat is the most uncomfortable I have traveled, the distance is minimal.
Not what it used to be. The sale of food makes them look greedy!
