Reviews for Alamo in Jacksonville
- All reviews 100%
Based on 79 reviews
Mar 14 2017
Great service will definitley come back
Mar 1 2017
Pros: The quality of service we received at both pick up and drop off
Feb 21 2017
Not what I ordered
Pros: Pickup and drop off procedures were very efficient and the Jax aiport on site drop off was very convenient.
Cons: The ordering process is not as efficient and not communicated well at all. I got the special premier car and the total was $115.00 for four days. When I arrived at the Alamo desk, the "premier" car was a pick up truck. I have no issue with trucks, but it is not efficient nor convenient for a vacation vehicle and to get a different vehicle raised the price to $240. I could have gotten the same car cheaper had I not been drawn in by a price that probably doesn't even exist.
Feb 21 2017
Quick and friendly pick up!
Pros: Fast service. Nice selection of cars!
Feb 20 2017
Specialty car? More like Specialty bus!
Pros: Front desk was friendly enough to offer me a changed vehicle
Cons: I rented a specialty vehicle hoping for a convertible or something sporty- and was given a 15 seat bus! Alamo insisted on me paying extra to get a realistic car which was very frustrating.
Feb 5 2017
Pros: The dropoff people were great. Really nice, very helpful, etc.
Cons: I prepaid for for the rental, which was $85. The lady at the desk handed me the keys and said it would be $234. I told jer that's not right and she said let me check and then said it would be $135. She said the extra was for insurance. I told her I have insurance, so she finally took the extra money off. Beware of them trying to trick you like this. Also the car was nasty. Dog hair and crumbs everywhere.
Jan 30 2017
One drawback; the infotainment system would not li
Cons: USB interface was grayed out, unable to select. The Bluetooth pair list was full, and it would not allow any deletions. Chevy Malibu 2016.
Jan 18 2017
Pros: great friendly service
Cons: extra fees were unexpected so price was more than I anticipated
Jan 16 2017
Overall very good
Pros: The vehicle and personnel were great.The major negative thing was not the fault of Alamo unless they could have accommodated a return to another location.
Cons: As far as the cost I had to bump up to a Suburban for passengers and luggage to get form Jacksonville to Fort Lauderdale.
Jan 11 2017
Pros: Breezed right thru check in and out to my car, Outstanding
Jan 7 2017
Alamo Rental Car Experience
Pros: Everything was all set up when we got there. Very easy drop off in Tampa.
Cons: My husband had rented the car in his name. He asked if I could be added to the paperwork. The lady kind of barked back and said "Oh yes for $11.99 per day". My husband said "well I had rather put it in my wife's name as I can't see real well at night". Again she barked "well I will have to redo the whole contract". Well after that barking we said to just forget it and left well enough alone.
Dec 19 2016
Pros: No deposit
Cons: Limited selection
Dec 12 2016
Pros: Car ran well.
Cons: Stained upholstery, rip in carpet on floor
Dec 12 2016
Pros: Ease of booking, ease of pick up/drop off, and nice pricing! Excellent value!
Dec 5 2016
Great ride for the money!
Pros: I needed a last minute car for a quick trip to Florida. Alamo had the best deals on the Internet, far below the other rental companies. On top of the great deal, the airport counter staff upgraded me to a new Yukon. Will absolutely use Alamo when I travel.
Dec 5 2016
Pros: car was great and so was the service
Nov 30 2016
Pros: Fast, easy check in and out.
Cons: The car was very dirty on the outside. I had to stop and wash the mirrors, windshield and passenger door.
Nov 26 2016
Nov 25 2016
Pros: Loved the Mustang Convertible!
Nov 22 2016
Pros: Fast check in and check out New car Clean car Gps Roomy suv Auto load trunk
Nov 21 2016
Quick Turn Around
Pros: The Alamo staff was extremely friendly and prompt in processing the rental and directing me to the garage. It was a simple and easy process for a fraction of what the other rental companies were charging. I'd absolutely suggest Alamo to anyone else.
Nov 20 2016
Pros: Car was clean and drop off was easy.
Cons: On booking the car, the website stated that I had to pay around $50 to return the car about 4 hours after pickup. I was charged $9 on booking for "Travel insurance policy" as stated on my card statement. At the desk on pickup, the attendant didn't know about my previously purchased insurance stating I didn't have any and had to pay another $11, on top of additional fees I ended up paying $93 for having the car for 4 hours when I was expecting to pay $50 per the website.
Nov 20 2016
Poor customer service
Pros: Very little to like. The agent at the desk was disingenuous.
Cons: After I was told the car I wanted was not there , the agent went ahead and simply swiped my card for another car at an increased price without even asking me. Never doing Alamo again. Went to enterprise and got treated like a human being.
Nov 14 2016
Pros: Excellent value for the money. Comfortable car.
Cons: The vehicle did not have washer fluid. There was a longer line than expected for a late evening arrival to check-out car. However, a third representative came out to the counter to help expedite check-out.
Nov 2 2016
Pros: Ease of drop off Availability of car type
Cons: Car interior smelled like cigarette smoke Car exterior had sticker residue on it
Nov 1 2016
Horrible pickup experience in JAX.
Cons: Waited an hour to pick up the car from the Jacksonville, FL airport. They didn't seem to have enough cars to quickly fulfill the reservations. I understanding having to wait if you don't have a reservation, but I planned in advance, so I expected Alamo to do the same. Will likely not rent from Alamo moving forward.
Oct 30 2016
Chevy Trax suv in Jacksonville, FL
Pros: I appreciated the convenience of the Alamo counter in baggage claim and how close the garage was. Alamo rep was friendly.
Cons: Alamo rep offered an upgrade to the tune of an additional $60 per day and tried to make it sound like I was getting a deal.
Oct 27 2016
Cons: Made a reservation well ahead of time. I take my flight and arrive to my location only to be told by the Alamo rep that they had no vehicles. Well what was the point of making a reservation.
Oct 24 2016
Pros: Went to the counter to pick up the car and they did not have available cars. Many people were waiting for their cars as well. I was told the wait would be an hour or so. Because I had an appointment, I could not wait so I did not get the car.
Oct 17 2016
Good -- would rent again
Pros: Drop off at JAX airport is super easy. Pickup isn't bad either, though you don't get to walk around the car with the rep at time of rental.
Oct 12 2016
Gave me a rental car with zero gas @ an airport 30
Pros: The car was nice
Cons: The airport representative was rude and ended up giving me a car on empty when the airport was 30 miles away from any gas station the night before a major hurricane was supposed to hit. I had to go to 7 different gas stations once I reached my destination on fumes! I couldn't find any gas stations at night so went to bed not knowing if I was going to be able to get gas the next day or break down trying. The next morning I woke up at 6am and luckily was able to get gas but WTF. Diane/ Dianna at the JAX Airport is a real piece of work and didn't even tell me the car had no gas in it. And at first she tried to put me in a minivan even though I reserved a small SUV. VERY UPSET.
Oct 7 2016
Pros: The counter service was great upon pick up and drop off.
Cons: The dried vomit between the seats was an awful smell. Hard to believe someone at the company didn't pick up on it from the last customer before turning the car back over to someone else!
Oct 5 2016
Pros: The Alamo car was good and very clean. Of course we were encouraged to upgrade the car upon checking-in, which we did.... The service was very friendly.
Cons: The fact that Alamo was not aware that we took out an insurance via the Kayak booking. So we insured the car again, at Alamo. I realize this is our responsibility - yet you would expect them to have a note not to offer us insurance. Alamo was so courteous to credit the insurance after we discovered that - something they did not really have to do.
Sep 21 2016
Pros: pick up and return went well
Cons: car was not completely full of gas,not very clean ( interior ), out of wiper fluid and was smaller than the one I reserved even though the agent said it was an "upgrade"---this has happened on my last two rentals with Alamo
Sep 8 2016
Great value, nice vehicles, standard push to upsel
Pros: Believe it or not, I'm over 40, and I still give in to my mom on trips and rent SUV's. She's a big saftey nut after a semi couldn't stop and nailed the back of her Tahoe. Anyway, I managed to get a large, moderately appointed Ford, for about the price of an economy car.
Cons: Rented for a trip to Miami, but we had a hurricane so I couldn't go. So I was up charged for not driving to Miami, and charged for another day for not returning the car during the hurricane. Not really the car rentals co.'s fault I suppose. I guess the insurance sales pitch is standard, and even though I explained my Travel credit card covered the difference in insurance, they insisted I buy more. Also, tried to upsell me to a more expensive ride, once again standard MO at this price point...
Sep 5 2016
Pros: Fast, clean, good car
Cons: On the Alamo pickup they say I had not an insurance for third patry liability, and that the insurance that I had buought with kayak only covered my own car, in summary I felt tricked having to pay 2 insurances that make the car rental higher than the one of the competition, if I had knew this previously would not have rented with kayac or with Alamo. Make things easier and clear for costumers please.
Aug 29 2016
Cons: The only issue with the rental was that it wasn't obvious that you had to go inside the airport to the rental counter to pickup the contract and keys there. Being a Hertz Gold user, I'm used to making business reservations online and just picking up the car and going. Not a big deal, but would have a saved a trip to the rental car garage.
Jul 18 2016
Pros: Clean, reliable and easy check in/out