Reviews for Alamo in Jacksonville
- All reviews 100%
Based on 43 reviews
Nov 30 2016
Pros: Fast, easy check in and out.
Cons: The car was very dirty on the outside. I had to stop and wash the mirrors, windshield and passenger door.
Nov 26 2016
Nov 25 2016
Pros: Loved the Mustang Convertible!
Nov 22 2016
Pros: Fast check in and check out New car Clean car Gps Roomy suv Auto load trunk
Nov 21 2016
Quick Turn Around
Pros: The Alamo staff was extremely friendly and prompt in processing the rental and directing me to the garage. It was a simple and easy process for a fraction of what the other rental companies were charging. I'd absolutely suggest Alamo to anyone else.
Nov 20 2016
Pros: Car was clean and drop off was easy.
Cons: On booking the car, the website stated that I had to pay around $50 to return the car about 4 hours after pickup. I was charged $9 on booking for "Travel insurance policy" as stated on my card statement. At the desk on pickup, the attendant didn't know about my previously purchased insurance stating I didn't have any and had to pay another $11, on top of additional fees I ended up paying $93 for having the car for 4 hours when I was expecting to pay $50 per the website.
Nov 20 2016
Poor customer service
Pros: Very little to like. The agent at the desk was disingenuous.
Cons: After I was told the car I wanted was not there , the agent went ahead and simply swiped my card for another car at an increased price without even asking me. Never doing Alamo again. Went to enterprise and got treated like a human being.
Nov 14 2016
Pros: Excellent value for the money. Comfortable car.
Cons: The vehicle did not have washer fluid. There was a longer line than expected for a late evening arrival to check-out car. However, a third representative came out to the counter to help expedite check-out.
Nov 2 2016
Pros: Ease of drop off Availability of car type
Cons: Car interior smelled like cigarette smoke Car exterior had sticker residue on it
Nov 1 2016
Horrible pickup experience in JAX.
Cons: Waited an hour to pick up the car from the Jacksonville, FL airport. They didn't seem to have enough cars to quickly fulfill the reservations. I understanding having to wait if you don't have a reservation, but I planned in advance, so I expected Alamo to do the same. Will likely not rent from Alamo moving forward.
Oct 30 2016
Chevy Trax suv in Jacksonville, FL
Pros: I appreciated the convenience of the Alamo counter in baggage claim and how close the garage was. Alamo rep was friendly.
Cons: Alamo rep offered an upgrade to the tune of an additional $60 per day and tried to make it sound like I was getting a deal.
Oct 27 2016
Cons: Made a reservation well ahead of time. I take my flight and arrive to my location only to be told by the Alamo rep that they had no vehicles. Well what was the point of making a reservation.
Oct 24 2016
Pros: Went to the counter to pick up the car and they did not have available cars. Many people were waiting for their cars as well. I was told the wait would be an hour or so. Because I had an appointment, I could not wait so I did not get the car.
Oct 17 2016
Good -- would rent again
Pros: Drop off at JAX airport is super easy. Pickup isn't bad either, though you don't get to walk around the car with the rep at time of rental.
Oct 12 2016
Gave me a rental car with zero gas @ an airport 30
Pros: The car was nice
Cons: The airport representative was rude and ended up giving me a car on empty when the airport was 30 miles away from any gas station the night before a major hurricane was supposed to hit. I had to go to 7 different gas stations once I reached my destination on fumes! I couldn't find any gas stations at night so went to bed not knowing if I was going to be able to get gas the next day or break down trying. The next morning I woke up at 6am and luckily was able to get gas but WTF. Diane/ Dianna at the JAX Airport is a real piece of work and didn't even tell me the car had no gas in it. And at first she tried to put me in a minivan even though I reserved a small SUV. VERY UPSET.
Oct 7 2016
Pros: The counter service was great upon pick up and drop off.
Cons: The dried vomit between the seats was an awful smell. Hard to believe someone at the company didn't pick up on it from the last customer before turning the car back over to someone else!
Oct 5 2016
Pros: The Alamo car was good and very clean. Of course we were encouraged to upgrade the car upon checking-in, which we did.... The service was very friendly.
Cons: The fact that Alamo was not aware that we took out an insurance via the Kayak booking. So we insured the car again, at Alamo. I realize this is our responsibility - yet you would expect them to have a note not to offer us insurance. Alamo was so courteous to credit the insurance after we discovered that - something they did not really have to do.
Sep 21 2016
Pros: pick up and return went well
Cons: car was not completely full of gas,not very clean ( interior ), out of wiper fluid and was smaller than the one I reserved even though the agent said it was an "upgrade"---this has happened on my last two rentals with Alamo
Sep 8 2016
Great value, nice vehicles, standard push to upsel
Pros: Believe it or not, I'm over 40, and I still give in to my mom on trips and rent SUV's. She's a big saftey nut after a semi couldn't stop and nailed the back of her Tahoe. Anyway, I managed to get a large, moderately appointed Ford, for about the price of an economy car.
Cons: Rented for a trip to Miami, but we had a hurricane so I couldn't go. So I was up charged for not driving to Miami, and charged for another day for not returning the car during the hurricane. Not really the car rentals co.'s fault I suppose. I guess the insurance sales pitch is standard, and even though I explained my Travel credit card covered the difference in insurance, they insisted I buy more. Also, tried to upsell me to a more expensive ride, once again standard MO at this price point...
Sep 5 2016
Pros: Fast, clean, good car
Cons: On the Alamo pickup they say I had not an insurance for third patry liability, and that the insurance that I had buought with kayak only covered my own car, in summary I felt tricked having to pay 2 insurances that make the car rental higher than the one of the competition, if I had knew this previously would not have rented with kayac or with Alamo. Make things easier and clear for costumers please.
Aug 29 2016
Cons: The only issue with the rental was that it wasn't obvious that you had to go inside the airport to the rental counter to pickup the contract and keys there. Being a Hertz Gold user, I'm used to making business reservations online and just picking up the car and going. Not a big deal, but would have a saved a trip to the rental car garage.
Jul 18 2016
Pros: Clean, reliable and easy check in/out