Reviews for Alamo in Jacksonville
- All reviews 100%
Feb 21 2017
Not what I ordered
Pros: Pickup and drop off procedures were very efficient and the Jax aiport on site drop off was very convenient.
Cons: The ordering process is not as efficient and not communicated well at all. I got the special premier car and the total was $115.00 for four days. When I arrived at the Alamo desk, the "premier" car was a pick up truck. I have no issue with trucks, but it is not efficient nor convenient for a vacation vehicle and to get a different vehicle raised the price to $240. I could have gotten the same car cheaper had I not been drawn in by a price that probably doesn't even exist.
Feb 21 2017
Quick and friendly pick up!
Pros: Fast service. Nice selection of cars!
Feb 20 2017
Specialty car? More like Specialty bus!
Pros: Front desk was friendly enough to offer me a changed vehicle
Cons: I rented a specialty vehicle hoping for a convertible or something sporty- and was given a 15 seat bus! Alamo insisted on me paying extra to get a realistic car which was very frustrating.
Feb 5 2017
Pros: The dropoff people were great. Really nice, very helpful, etc.
Cons: I prepaid for for the rental, which was $85. The lady at the desk handed me the keys and said it would be $234. I told jer that's not right and she said let me check and then said it would be $135. She said the extra was for insurance. I told her I have insurance, so she finally took the extra money off. Beware of them trying to trick you like this. Also the car was nasty. Dog hair and crumbs everywhere.