Reviews for Hertz in Jacksonville
- All reviews 100%
Apr 21 2017
NO Car when I arrived
Pros: I booked several months in advance, got a good rate, and felt completely organized.
Cons: I arrived in Jacksonville and called Hertz let them know I was on my way to pick up the car, when they told me they were trying to reach me to say they'd run out of cars. I had to scramble to find a different car for my family of 5. BAAAAD service, Kayak and Hertz.
Apr 19 2017
Bad start but excellent resolution
Pros: Smooth resolution to car not being available at reserved time. Agent drove me to another location and fortunately in the direction I was headed as it was a 30 minute ride. Given this inconvience, Hertz allowed me to return vehicle to different location without any additional charge.
Cons: Car not available at reserved time.
Apr 19 2017
Pick up location is very dirty and unpleasant to walk into
Pros: Chris at the Jacksonville airport .... very friendly and professional. Chris made the return at the airport a breeze (and when you're traveling, that matters).
Cons: The pick up location was disgusting. I felt I could not even sit down or set my things down because it was so dirty. There was confusion to begin with and Kiara and Charles assured me they would get the location return changed to the airport and they never did. Even called their office the day before to be certain. Poor professional service and frankly, this experience was enough to say, I will not use Hertz in my future travels.
Apr 18 2017
What a Nightmare!
Pros: I liked that when I called the Hertz "800" number that Hertz dealt with the problem.
Cons: I DID NOT like that the place was a franchise and the car they gave us had the a piece of the car under the front end DUCT TAPED and it fell down (while driving on highway) and almost caused an accident with three of my children in the car!