Reviews for Hertz in Jacksonville
- All reviews 100%
Nov 23 2016
Terrible Service. No Cars. No Help.
Cons: The person was dismissive, and not even apologetic about the fact that we'd booked a car online, yet they had no cars available. We were under time constraints, having to get from Jacksonville to Orlando to catch a flight. the person didn't offer to call other branches, to help us in any way.
Nov 11 2016
Received a free upgrade, but no dropoff service
Pros: The car I was supposed to get was not available, so I had to wait half an hour or so while the agent figured things out. Eventually, I got upgraded to a bigger car, which was worth the wait.
Cons: Could not be dropped off at home because no driver was available. I'd expect a big agency like Hertz to have several drivers.
Oct 27 2016
RENTAL CAR EXPERIENCE
Pros: We wanted to switch cars, from an SUV to a sedan because of security concerns-an open trunk with no cover exposing our luggage to possible theft.The Hertz people facilitated the change giving us a Mustang convertable.
Cons: The price was way too high-over $700 for a 10 day rental.We picked the car up in Jacksonville and dropped it off in Marble Falls, Texas.Drop off fee was excessive.
Aug 13 2016
JAX Hertz needs a makeover!!
Cons: Bait & switch on the vehicle that we reserved... Ended up giving us a Dodge Journey that still had trash & food inside from previous customer. If that wasn't bad enough, the windshield washing system was bone dry-- no fluid. We bought a gallon of fluid to put in but discovered that the fluid reservoir wasn't even hooked up to anything so the fluid just ran on to the ground. Called the JAX hertz office and left a message but big surprise... Call never returned. $217weekly rate became $530 at check in. WE ARE DONE WITH HERTZ!!!!