Reviews for Enterprise in Jacksonville
- All reviews 100%
Based on 55 reviews
May 22 2017
excellent service from an excellent company!
Pros: I got what i applied for.
May 20 2017
Cons: car pulled to the right, even after air pressure was checked
May 2 2017
Pros: Newer clean car and it was economical
Cons: No keyless remote
Apr 18 2017
Didn't get to rent the car
Cons: I was not able to rent the car because They would not accept my Debit card as payment. I am requesting a full refund for the online reservation. It was not stated online that I would need a major credit card.
Apr 10 2017
office closed when i got there....
Cons: spent 30 minutes trying to let them know i was going to be late because of our flight. could not get thru the phone system even tho i was told i was being sent to an attendant several time. after 35 min i hung up and grabbed an Uber. by the time we go there we had missed them. i then called again and finally got thru to a human who could do nothing for me except to ask me to call back in 2 days for the car i needed. I'll never rent from Enterprise again.
Apr 9 2017
My car didn't have cruise control
Cons: The enterprise representative knew I was picking the car up in one location and driving to another drop off location for a 5 hour trip. The car I rented didn't have cruise control and this was a major inconvenience.
Apr 8 2017
Pros: Excellent car
Cons: I did not know there was on site rental at the Jacksonville Airport when I booked the rental so I was charged extra to pick up and drop off the car at the airport which was not the quoted price. Just wished it was more clear when I booked it. Other than that it was a positive experience.
Apr 7 2017
Cons: Wouldn't accept my price I had reserved on line. I had to speak with manager. Poor service. Had to take the smallest car as they did not have my request. For Ultimate available even though reserved plenty time in advance. My opinion is he was shady and the place was unreliable. Would not go there again
Apr 4 2017
Pros: I liked the professionalism in behavior, appearance, and attitude of the staff member with whom I dealt--Val. When my economy size car was not available, she offered an upgrade--which I did NOT take because it was much larger than I needed and larger than I could responsibly drive. She promised to have a car for me by day's end, and did. Tank was half full--suggesting it had just been returned, but car drove fine and all went well. Pick up and drop off service is a plus. Don't get rid of it. I think Val is the type of person who should own her own business because she sets a good example of how to deal with the public. She was a quick thinker and reliable do-er; very impressive
Cons: When I returned the car, I had two more days in town and inquired the price for renewing for two more days. It was about 20.00 per day higher than the original rate. A staff member (not the agent who was helping me) suggested that I would not find a lower rate. I found several much lower rates--some half the renewal quote. I think that when customers are returning a vehicle in a timely way and need to renew, they should be given some type of price consideration. After all, a customer in hand is worth--something!
Mar 30 2017
Fast, easy, nice
Pros: Quick checkout, friendly service, nice new cars.
Mar 28 2017
Pros: Great customer service
Mar 26 2017
Cons: The site was off airport and they downsized my car
Mar 22 2017
Cons: It was a big problem to extend my car rental an additional day. They charged me a high rate.
Mar 16 2017
Pros: I did get an upgrade to a better car (BMW X3) which was a nice car.
Mar 13 2017
Pros: Courteous staff, quick service.
Cons: Having to pay more in drop off fees than for the actual rent.
Mar 9 2017
Pros: The flexibility of service relating to the change of car and ability drop off at another location without additional cost.
Cons: the availability of the pickup was not good as my car was not ready at bookable time.
Feb 27 2017
Cons: I wasn't able to utilize the service as they have stopped accepting debit cards. This wasn't disclosed ahead of time, so I had to jump through hoops to get a car from Avis.
Feb 25 2017
Cons: Car was too small
Feb 7 2017
Coming through in the clutch!
Pros: After we had a bad experience with a super-cheap vendor, we needed three minivans in a pinch for a trip leaving in an hour after our reservation. We were able to use the Kayak app on the airport shuttle, make the reservation, walk up moments later, and leave in no time with three vans. It was such a good experience!
Jan 25 2017
Pros: Very nice vehicle was given to us.
Cons: Price had changed from what I booked through Kayak. I was quoted $144.00 plus a few Kayak fees. When I checked out after returning the vehicle to Enterprise at Fort Wayne Ohio Airport the price had changed and other fees from Enterprise had been added. When going through Kayak or Hotwire, the price should have been what we were quoted through these companies.
Jan 4 2017
Family Road Trip
Pros: Bottom line is that the price was fantastic so naturally I couldn't complain much after that!. One nice thing was that the the agency closest to my home was able to change to reservation to that location.
Jan 2 2017
Pros: Lots of space. easy to drive,
Cons: tooo big
Dec 17 2016
Pros: It was an easy process to begin with. The agent walked me around the car to make sure that there were no scratches or dents on the car. It was a brand new car with a little over 1,000 miles on it!
Cons: The only thing I didn't like was the type of car I had. This really wasn't too terrible as I only needed to get from point a to point b.....
Dec 5 2016
Just a bit below average
Pros: The pickup and drop off at JAX is always predictable and this didn't have any surprises.
Cons: Pieces of the convertible top were in the trunk, the engine light came on about halfway through the rental period and the car never really was able to idle correctly, probably associated with the engine light. Overall, pretty close to what I expect from Enterprise.
Nov 24 2016
Ever see Seinfeld?
Pros: The price
Cons: They called me after I made the reservation and didn't have the car I rented. At least they called.
Nov 18 2016
Where's my car?
Pros: Pick-up was prompt and the people who were at work were very professional and friendly
Cons: The main problem with local rental locations like this is when someone doesn't show up for work things don't run smoothly. I had to wait more than an hour for a full-size car and got an SUV instead, which I didn't want.
Nov 9 2016
Cons: i DID NOT LIKE THE DAILY DROP OFF FEE. iT SHOULD BE ONE SET RATE. WHY SHOULD IT DIFFER IF i RETURNED THE CAR IN ONE DAY OR TEN DAYS TO A DIFFERENT LOCATION? i WANTED TO DROP IT OFF AT THE DAYTONA BEACH AIRPORT BUT WAS NOT GIVEN THAT CHOICE.
Nov 3 2016
Pros: In terminal Choice of several types of vehicles
Nov 2 2016
Pros: The car was better than expected over all. I was expecting a Kia Rio and was given a Chevy Sonic. It had plenty of power and handled well.The service was very good.
Cons: The windows were dirty and driving at night the streetlights and headlights refracted off the grime making visability an issue. I washed them the next morning.
Oct 21 2016
Pros: just about every
Cons: just about nothing
Oct 14 2016
Jeep Compass Rental
Pros: Great size and utility. Drives well. Very comfortable.
Cons: Ignition was loose and would stick when trying to turn off/take out key
Aug 31 2016
Enterprise the best
Pros: What a difference - Enterprise is now my 1st choice Courtesy - Professional - Value Love the treatment You actually feel like an appreciated customer Will use Enterprise again.
Aug 30 2016
Pros: rate beat all the others - ONLY if I were willing to drive to airport to pick up car.
Cons: had to drive 26 mi. one-way to airport to pick up car when there is an enterprise location 1 mi. from my home.
Aug 29 2016
Pros: Quick pick and drop off. I as in and out in less than five minutes. Free upgrade because a car was available.
Cons: No mention of toll device or a list of places I might run into them. It occurred to me during my drive I had no cash. No way to mount my phone for Google maps. Do people really rent GPS?
Aug 24 2016
Pros: The whole process was easy from start to finish
Apr 27 2016
Pros: Because this location is not at the airport the taxes for the car were way lower. They can't transport to the airport (due to contracts) but can pick you up and deliver you to areas closeby where you can pick up a taxi or bus to get you to the airport. Staff was very friendly, helpful, and knowledgeable. They had what we needed, when we needed it, for a reasonable cost.
Apr 3 2016
Pros: Customer service is exceptional.