Waited in line 30mins for my already reserved Truck. Staff was too busy laughing and talking with each other. Would disappear for 5-10 minuets behind a door then finally reappear (keys were in vehicles already). Then, when I got to the counter, find out the F-150 I reserved wasn't available . And they had no pick ups. Agent offered a Full size bronco, side if that's the best we can do, then so be it. Ask what color it is, he had no idea -_-. Went up the elevator to the buget desk to pick up my car, ask the staff what color the car was, again no idea. Told me to find it in the parking lot. Walked out saw a nice black full size ford bronco, Almost took that one, as we were about to get it some staff member in a vehicle rolled up and asked to see the paper slip and finally directed us to a not full size ford bronco sport.
Did not have the car I payed for. Did not give me the same class. Lied about it all and then lied about selling me a toll pass when it dod not work in the state I was going to be traveling in. Will NEVER use them again
Every single employee I encountered was friendly and helpful.
Likes: Vehicle worked very well and no mechanical issues. Dislikes: (1) The pick-up - The Midway car rental facility is in a separate location, but a shuttle is provided. The line for Budget looped around the ropes and stretched to the left end of the building. We stood in-line, after air travel and no a/c in the building, for about an hour and a half. The counter had about 3 active teller, meanwhile there were about 8 total stations. This piece didn’t make since because it was a Friday morning (busiest travel day) and other people in-line shared the same sentiments. There were people in line, including myself, actively looking to rent at some of the other rental companies, but couldn’t luck up since it was a Friday. This condition definitely changed my idea of visiting this location, using Budget and/or traveling in on another day of the week. (2) The car. Because of the massive line and wait, there were no more midsize cars avaliable. We were given the option of a pick-up, mini van or electric car. Since I had my parents with me, I went with the mini-van, knowing Chicago has a lot of street parking. The car was not clean. There were still old napkins and dirt on the seats and car. Luckily, we only needed the car for a weekend, otherwise I would have pressure for a reimbursement if I cleaned it.
It took over an hour and a half of waiting in line to pick up the rental car. Extremely short staffed. The rep was nice and the rest of the experience was great, but the absurd wait time put a really sour taste in our mouths.
I got to the desk to pick up the car at 930am. It was 1120am when I left garage with the car. Only one employee at checkin desk at times there were 30 people in line. Finally a second employee showed up. The poorest customer service that I've seen in my lifetime.
