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good location and good service
I really enjoyed the spa area, small but very relaxing.
The helpful staff and relaxed atmosphere
Nice room, clean, friendly staff, and excellent location Wi- fi access in the room was poor, very little signal, same for mobiles.
Good location and comfort.
very cold, mostly unhelpful staff
Very good. I personally recommend it.
Executive room upgrade Spa and Piano bar
The spa was very good. The Jacuzzi was great and the indoor pool sets such a relaxing atmosphere
I was disappointed that there was a charge to use the swimming pool, as this was one of the reasons that we selected this hotel over similar ones. The area was also not the best for sightseeing.
fittness center size of room
I thought the hotel was beautiful and the staff were brilliant, very polite and helpful. The food in the hotel resteraunts was delicious, if not a bit pricey, discovered on the last day of our stay, the hotel bar has a nice selection of food for half the price. The only gripe i had with this place was the security guards who loved to look down their nose at anyone who was obviously not a business person, or in mine and my husbands situation, had tattoos and wore jeans. The house keeping are not shy about letting themselves into your room in the evening, (even when the 'do not disturb' light is on) and trying to give you chocolates and offering a turndown service for a fee. Seeing as we were on honeymoon, you can imagine our evenings were quite disturbed.
Great hotel and got via Booking.com super price.
the special attention
Breakfast selection was excellent, staff very friendly and polite, rooms very clean and spacious, bathroom spotless and excellent size Prices in mini-bar
Concierge were excellent but underestimated taxi prices to Schoenefeld airport considerably.
The Reception, Concierge and Business Centre Staff responses and the room fit-out and the breakfasts were excellent. No
The pool area was excellent. Hotel very nice and comfortable. I thiught that there should be free wifi in the guest rooms and that the breakfast should either be included or more affordable.
Great location, thoughtful front desk staff, beautiful room. But all the accolades go to Sam the concierge
Staff and room! Brand new with modern fittings! The spa...too small
The size of the room, the size of the tv and the size of the bed. Not enough none german tv-channels.
Good service, location, quality of food Everything was good
Location and reception staff,Room service dinner is less that I expected and not worth the value
Outstanding service, quite flexible schedules of check-in/out time, good food
excellent breakfast. very spacy rooms
Excellent service, very friendly staff, very clean rooms & hotel. Truly one of the best hotels I have ever visited.
The most accommodating, friendly, courteous staff.
Spacious rooms, lovely staff, good breakfast, quick room service and great location No wi-fi in room and 2 single duvets is not practical. Pillows should be fuller and firmer - Did not sleep well at all.
No surprises, good or bad. Very good location. Room was nice. Shower had great water pressure. "Free" internet isn't free because you need to pay a small fee unless you are very minimally using it.
Everything was just fine, good breakfast buffet
The room was the largest hotel room I've ever been in! It was well maintained and the hotel staff made us feel like important guests.
The staff at the hotel was very courteous and helpful.
Excellent location, central for all eventualities, big rooms and a quiet hotel, knowledgeable staff.
Just what you would expect from a 5 star, very enjoyable stay
An excellent breakfast The decor was more suited to a hotel from the
Great staff, excellent breakfast, good location!
Our stay was very pleasant, the spa is great, very good breakfast, hotel staff is helpful and nice. Only it was very hot in the room, though the heating was off.
Have stay in many 5 star hotels around the world. The service, in the breakfast restaurant, was the best we ever had. World-class!
The location and everything about the hotel Overcharge on Garage
Staff was very helpful NA
Nice hotel, nice staff, nice service, nice room, very good breakfast, location good for shopping and Christmas markets. Can recommend to everybody. it was 100% good stay!
Very central location with excellent facilities
We ( Family of four) liked the friendly atmosphere, the location (in the shopping area), the swimming pool and the excellent breakfast. We recommend it for Berlin. The best.
The hotel is placed right in the middle of everything and yet no street noise during our stay. The hotel room was well-equiped with everything you could expect. The breakfast buffet was excellent!! If you are more than 1,80 metres high you will have troubles taking a shower (standing in the bath tub).
Location location location! The breakfast was very good too. The staff is very helpful and professional. We stayed there for 3 nights and then came back a week later for an additional 2 nights. The first stay has no problem. However, during the last stay, my son had some bug bites on his back. He actually caught a spider crawling in his bed. Well......overall, the hotel is very clean.
excelant location for christmas markets, great breakfast, very friendly efficent staff, lovley relaxing pool.
the location is very good the staff was very nice. it is a good choice for being able to see the city easily.
Excellent breakfast, great location, nice atmosphere. After cleaning the room the cleaners left the window open, so after 6 hours with zero degrees the rooms were quite cold. A little expensive in the bar.
Position of Hotel, decent restaurant with good prices - surprisingly quiet for a city centre hotel, rooms good, though a twin room would benefit with separate beds- excellant air conditioning system. No Concierge, bar closing early, Berlin is a lively city and shutting bars at 2.0am was not such a good move, considering most clubs are open till 3 or 4am - or at least having someone available to act as a night waiter on Friday / Saturday nights. Breakfast on Sunday would be better if taken in the Restaurant, the conservatory gets far too warm.
Although I made the regular reservation the hotel charged 25% from my visa upfront - a month prior to my arrival and they didn't have records for that. Fortunately, I had all printouts with me so they agree to deduct it from my total- not much but 100€ is always the 100€. This happened first time with Booking.com reservations. So please better check your card charges carefully.
Room so comfortable. Spa and pool exceptional. Love the library and evening view. Staff excellent at all levels. Best thing about our trip to Berlin was the Waldorf. Nothing
Service was excelleny, and staff courteous and helpful. Nothing
I liked hotel staff because they helped me in my problem. Also I liked the locaion of the hotel which is good for shoping. There wasn't Russian speaking man at the reception. The breakfast in the hotel is very expensive (21 eur).
Fantastic staff and great location. Loved the Nespresso machine in the room. Gym was pretty small.
Friendly staff, cleanliness, efficient elevators, helpful concierge There really are no common areas for non-smokers to sit; the lobby is monopolized by businessmen smoking,drinking, and doing business. I was on the floor below the executive lounge and the sound of heels on the floor above me was unpleasant and annoying. This is only a problem for 8th floor guests in certain rooms. You'll need to be on an expense account if you want to buy breakfast here: 19 euro for coffee and rolls.
Espresso machine in the room The room was a little bit cold even when thremostat was on high
Breakfast and all the friendly staff 10th floor too high
very friendly staff, very clean and spacious room, great location, nice athmosphere
Great location, good quality hotel, not the cheapest, but worth it.
The location is great, my room was spacious with a nice bathroom over the kudam. Staff are very helpful and friendly. The location of the hotel is great and very friendly professional staff
Excellent service and value for money
the locaion, in the heart of central berlin, 2 min. from KU dam -
location, modern decoration, friendly hotel staff, large windows overlooking Ku Damm street, buffet breakfast. To have complimentary Internet in the room as in it is complimentary in the lobby. Also to be able to use the elevator from the hotel entrance up to my room floor (without changing elevators in the lobby that is located in the upper floor.
Chose Hotel Zoo for a business conference, with attendees arriving from different parts of the world. The hotel experience exceeded our expectations...beautifully appointed, public spaces with large comfortable guest rooms and outstanding meeting facilities. The staff were friendly, helpful and extremely accommodating. The restaurant and bar areas were fun spots to unwind at the end of each day. While hotel premises were designated as non-smoking, the external courtyard smoking area was adjacent to some guest rooms with lingering aftereffects from smokers.
The rooms were laid out really good and had very good use of space. They were very clean and nice. The breakfast in the morning was really good. It had a very nice variety of food including hot food. The location was superb. It was directly next to the train station and there was a grocery store under the train station that was great for buying snacks and drinks. The location was also perfect for the Berlin zoo and the park.
Location, staff very helpful Had difficulty with the (Macintosh) computer printing boarding passes. Had to have it done at the front desk.
Spacious, luxurious room. The common areas are also quite lovely, and the building is beautiful. Breakfast was excellent. My only criticism is that the front desk staff could be a little more knowledgeable about the area. We were instructed to take the S train from a station that was closed. And the next day we were told that a museum was open until 6 pm when it actually closed at 4:30 pm.
Beautifully and thoughtfully designed rooms. Incredibly friendly staff. Thousands of nice small touches that just make you believe in the magic of hospitality again. Perfectly matching the overall Berlin experience. The only thing I didn't like is that we couldn't stay longer.
Everything - ambience, music, coffee shop, restaurant, bar + DJ's nightly, view over the park and zoo, the room - what a great hotel. Nothing!
This hotel is eccelent. It is in front of the metro station (Tiergarten station) and it is 10 minutes by walk from the Zoo.
Bar staff were very friendly, breakfast choice extensive, rooms clean and comfortable Internet access was very expensive. As a travelling business person this is very inconvineint and does not compare with other similar hotels. To attract business people, the interent should be free. Also the prnter in the lobby and one of the PCs were out of order.
While booking I had mentioned I will be checking-in with my wife and two kids. They had read my message and had done the preparation before we had arrived and had organised beds for kids too, which really was very thoughtful and additional toys for the kids made them feel special. Staff at the reception had no idea how could tourist travel and what kind of card to buy etc, which was strange.
Staff efficient and facilities good Few dining choices within walking distance but access to transport is excellent.
Very nice hotel and it was air conditioned, which was nice in the summer heat. Right next to the S-train statioon so it was easy to get around. The breakfast buffet was very good with a lot of variety.
Modern well maintenance excellent near the S train station
Table service (minor); not enough milk in the room to make more than one cup of coffee!
location of hotel No price list of Internet use in room
food was excellent, rooms were very clean and comfortable. Drinks at the bar were expensive, perhaps a happy hour would be nice. As we travelled as a family, interconecting rooms would have been good.
Perfect location - right across from Tiergarten. Also right across from the above ground train. Nice room and staff was very helpful. Highly recommend!
The room was a good size and enjoyable modern design, the bed was comfortable and the TV had a reasonable number of English channels. The breakfast buffet area and eating area were both far too small. It was difficult to pick up food without bumping into people and there was a long line-up of people to get in.
The hotel is comfortable and is situated in good location. I had problem with AC in my room. Felt like it is only works ok at night. During day time it was blowing hot air. It got so hot in the room could not stay in. Reception just kept promise to fix it. You know the drill: " oh yeah, we will send somebody to fix it". Never happened.
quality and standard of the room.Particularly comfortable bed.