Reviews for Payless in Memphis
- All reviews 100%
Oct 24 2016
Felt a bit swindled
Pros: The car was nice, though the blind spots on the KIA Sportage are kind of major.
Cons: The gas tank was only three quarters full and I was told it was full. I wanted to return to airport or call but my wife did not want me to waste time on a short trip. The woman at the desk was nice, but maybe overly nice. She told me that I reserved an economy car when I know I reserved a mini SUV. She then tried to sell me an upgrade to a mini SUV and said she would give me a deal on a 2017 Hyundai, or $5 per day. I agreed to it because I am a very big man and did not want to be stuck in an economy car. I later looked at the bill and it was $8 per day plus fees and it was a KIA Sportage not a Hyundai. The Kia also smelled a bit like smoke. So no this rental was not perfect and i felt a bit swindled.
Oct 18 2016
No car available
Pros: Very friendly, good value
Cons: We arrived at the time of our rental reservation, and there was no car available. We were told we would have to wait at least an hour, or pay over $30 for a larger car. We ended up booking a different company on the spot!
Oct 16 2016
Low tire pressure, car not clean
Pros: The staff were very responsive when I told them of the issues
Cons: I had to roam around the lot to find the car, there was writing in wax crayon on one of the windows, saying "needs to be cleaned". And there was multiple "low tire pressure" alarms, triggering the check engine light. Once I told the staff about the alarms, they took the car and added pressure to the low tires, which fixed the alarms. But it held me up by ~20 minutes and it could have been remedied before I ever picked up the keys.
Aug 30 2016
Cons: Agree with commenter that very long wait, and employee made little effort to move quicker or explain to those in line reason for such slow processing. Meanwhile, and quite obvious in Memphis as all car rental companies lined up at same location, processed their customers MUCH quicker. Overall car was fine as was value, but soured by initial processing that simply was not what one wants as they come to a city, and look to see a smiling face and prompt service.