Pros: The two Girls that we picked the car up from was very nice.
Cons: The car was a mess inside and out, and all that was said was "Im sorry, I feel bad"... Really! If we weren't in a bind for a car, I would have went some where else.
Feb 4 2017
Unusually average renting experience
Pros: Rate wasn't too bad, ease of pick up/drop off is always smooth. I appreciate the no one way fee at hertz, since that is predominantly how I get rentals.
Cons: Charged for fuel option that's I didn't approve of at pick up. Car was very basic. Seemed rather pricey to add a driver per day, considering that's the only time in recent years I've ever even had to pay to add one.
Apr 22 2017
Incomplete info on website
Pros: Your website did not reflect the Hertz policy that the card used to make the reservation had to be presented when picking up the car. A corporate AM EX was used to pay for the rental. Since I did not have the card with me, I had to use my own credit card for the rental. The rental charge was higher since I was making a same day reservation.
Cons: That the website stated the reservation was paid in full but made no mention that I had to have the same credit card used to make the reservation with me at the time of pick up. I was prepared to use my own card for the deposit, but expected the rental to be charged to the corporate card that was used. Because of this I have to wait "up to 7 days" for the security deposit to be refunded and at least two weeks for the reimbursement from work for the rental.
Feb 26 2017
Pros: Nothing, I will never do business with hertz. A class action lawsuit should be filed against hertz.
Cons: I was given a dirty car that smelled like smoke with low gas. I was told that I need to purchase hertz insurance or I couldn't rent the vehicle. After I told the rental agent that I had my on full coverage car insurance. She threatened to cancel my reservation. I called customer and got passed around for an hour then later was told there's nothing they could do.
Cons: When I booked I said car rental at O'Hare Airport. Apparently I got an Enterprise car rental about 1 hours from the airport because it was cheapest. When I went to the Enterprise rental car at O'Hare, they told me that happens a lot, but they did not offer any customer service. It was like "oh well". I asked if they could book me a car there at their location and they said they couldn't. Finally, after asking what I should do, they gave me some of their"competitor" phone numbers at O'hare location and I contacted them. Of course it was more money and we had to take a shuttle back to the airport and then over to the other agency, but we finally got the car! Terrible experience!
Jan 5 2017
Excellent Customer Service!
Pros: They called me to confirm my rental after I booked it (a human), which was a very nice touch. The staff at the rental counter were extremely friendly and got me in and out quick on pick-up and again on return. Very grateful for excellent staff at the Enterprise in Oak Lawn, Illinois (SW Hwy)
Jan 29 2017
Best deal ever!!!!
Pros: The car! Got to rent a beemer for the same cost of a sub compact!
8 travelers who rented a car in Alsip gave the car agency they used an average rating of 6.7