Pros: The process was great although I was a little concerned since I got the damage insurance through Kayak and Avis would not have that in their records - general concern since I've had rentals seem to accuse me of every problem with the car that wasn't identifiable on checkout.
Cons: Mileage (miles per gallon) was much lower than stated for the model (~20%)
Oct 24 2016
Cons: 2nd time renting from Avis. Usually use Enterprise. Take like 15 minutes to pick up your car. 1st rental was ok baring the issue with picking the car up. This time the attendant again said she had a car in the bay and to give her 5 minutes. 15 minutes later she said she was upgrading me to a chevy impala. The vehicle had over 20 k miles, did not have the USB port I requested, had so many dings and scratches I had to take 10 pics to document. I decided that the vehicle was not worth the rate per the condition. I had made my reservation on Kayak 48 hours prev but the attendant said they had no other vehicle for me to rent. I ended up having to go to Enterprise and lucky they had a compact Fiat available... that was clean and only had 1k miles. Also Kayak.. the vendor that you contracted with for damage insurance charges for 2 day when the rental company charges you for 1 day... Kind of a racket.. Get a better vendor!
Pros: The car rented was well suited for our driving needs
Cons: Late acquisition, didnt have car when pickup was scheduled, tried to give us a smaller car when car ordered was not there, when car arrived it was filthy and in disrepair, sales person was personable and did what they could to remedy.
Pros: From Ryan at the helm to the young man who walked me through the vehicle inspection and answered my questions on the features on the vehicle. Nothing but professional and excellent customer service. That's why I keep coming back. Keep up the great work!