Reviews for Fox in Burbank
- All reviews 100%
Dec 3 2016
Very bad service
Pros: it was nothing to like.
Cons: I will never ever go back to fox again. The worst experience I ever had.
Oct 10 2016
Won't rent through Fox again at Burbank Airport
Pros: The car I received was fine, though it was missing a hubcap! Never had that happen before!
Cons: The wait time at the counter was sooooo slow. Then, when I brought the car back, same thing. I had to actually go find someone to check my car back in after a long wait with zero attention.
Sep 26 2016
Understaffed, typical insurance upsell
Pros: Decent car, got the car I ordered, unlike the elderly couple that checked in next to me! The drop off went smoothly.
Cons: I had purchased insurance via Kayak through a third party. When I checked in the agent questioned the value of the insurance and wanted me to buy their insurance in addition, "just to make sure". When I went to the lot to pick up the car no one was available so I had to wait quite a while. While annoying for me, it was worse for the people that were dropping cars off and trying to catch a flight!
Sep 20 2016
Pros: They were nice.
Cons: They didn't have the car I ordered, a van, so they put me in a smaller SUV. It all turned out okay, but, wasn't happy the size car I booked was not available.