Reviews for Fox in Burbank
- All reviews 100%
Oct 10 2016
Won't rent through Fox again at Burbank Airport
Pros: The car I received was fine, though it was missing a hubcap! Never had that happen before!
Cons: The wait time at the counter was sooooo slow. Then, when I brought the car back, same thing. I had to actually go find someone to check my car back in after a long wait with zero attention.
Sep 26 2016
Understaffed, typical insurance upsell
Pros: Decent car, got the car I ordered, unlike the elderly couple that checked in next to me! The drop off went smoothly.
Cons: I had purchased insurance via Kayak through a third party. When I checked in the agent questioned the value of the insurance and wanted me to buy their insurance in addition, "just to make sure". When I went to the lot to pick up the car no one was available so I had to wait quite a while. While annoying for me, it was worse for the people that were dropping cars off and trying to catch a flight!
Sep 20 2016
Pros: They were nice.
Cons: They didn't have the car I ordered, a van, so they put me in a smaller SUV. It all turned out okay, but, wasn't happy the size car I booked was not available.
Sep 14 2016
Pros: Worst quality service, Dirty vehicle, when asked to have vehicle switched the rep was upset. He said for the cost of the rental we should be happy with any vehicle given. I will never rent from fox rental again, Ever.