Reviews for Fox in Burbank
- All reviews 100%
Mar 22 2017
Broken stuff and attitude about it
Cons: Air con broken, heat coming out not matter what. So rollin down the 405 for a few hours, windows down trying unsuccessfully to take a few conference calls - bummer - should have really been in those but would have been late for meeting if I pulled over. So I call FOX customer service as I'm driving to switch the car at a nearby spot, waited a half hour before hanging up once I arrived at my meeting. Return the car next day to same spot and the guy gives me heck because I could have or should have tried to trade the car or at least contact them (!) rather than ask for a refund. My company was paying for it bit it wasn't right so I tried to get a refund for my irritation and inconvenience. After dropping the car I went to service counter and after waiting in line 25 mins he gave me $23 off an $80+ bill. Poor product and very pppr customer service. I'll stick with Hertz, which had no availability that day - no wonder.
Dec 31 2016
Booked car rental two weeks prior to have it myste
Cons: Booked a car at a fair rate through KAYAK for Fox Rent-A-Car two weeks prior to reservation date. Within three days of the reservation date Fox Rent-A-Car told me that they did not have any reservation on file and that I could rebook a reservation but at a higher rate. Somehow my confirmation email frm Kayak/Fox had vanished from my inbox as well. The only way I was able to check my sanity is because I kept a screenshot of the page after book. This did me no good as I was not able to get the car at the initial booking rate. Went with another company will not use Fox Rent-A-Car again and I am skeptical about using KAYAK for Rent-A-Car services also.
Dec 11 2016
Cons: Reserved a Jeep. Showed up and they didn't have it, but offered to put me in the next higher class for more money also offered the next lower class but I had to complain before they would give it to me for the lower rate. Car was filthy, smelly, and generally ready for retirement.
Dec 3 2016
Very bad service
Pros: it was nothing to like.
Cons: I will never ever go back to fox again. The worst experience I ever had.