Reviews for Alamo in Burbank
- All reviews 100%
Feb 18 2017
Always read the fine print
Pros: I rented a 2017 Mustang convertible. Picked one up in black which looked super cool. It was quick and powerful. It felt safe on the road, handled like the sportscar that it is. I really liked the adjustable drive train and steering options, it was a nice touch and makes an appreciable difference in adapting to road, weather and traffic conditions. The heated and cooled leather seats were incredibly comfortable. The sound system was impressive and that coupled with the drop top made for an amazing drive.
Cons: I did not appreciate the fact that Alamo, in their confirmation email regarding my reservation quoted me a price for a four day rental when I had reserved the car for ten. I rented a Mustang, not a Kia, knowing full well that it would cost more but be worth the money. I paid the $99 insurance at the time of reservation online then got slammed at the rental pickup with a price that was nearly $300 over the quote in the email. This really fouled up our trip budget, leaving me with zero cash for almost two weeks (the bulk of our trip) and forcing us to pay for nearly everything on one credit card. Unfortunately I will not be renting from Alamo again.
Feb 14 2017
Pros: The associate that brought the car to me was extremely helpful and courteous. I could not have asked for a better experience.
Jan 30 2017
Pros: I liked the price and the high quality of the compact! Speedy service!
Jan 3 2017
Worked With Us 100%
Pros: My husband booked our pick up at Long Beach instead of LAX, Alamo worked it out for us. We changed our flight at the last minute to another airport and once again Alamo accommodated us. Win/win, thumbs up.