Reviews for Alamo in Burbank
- All reviews 100%
Apr 11 2017
Pros: Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.
Cons: Long walk from terminal to desk, with moving walkways inoperative that day.
Apr 11 2017
My reservation was sent to the wrong location
Cons: They were all sold out of cars and I had to walk to another facility to book another reservation.
Apr 2 2017
Poor Customer Service
Cons: I wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.
Mar 21 2017
Pros: Easy pick up and drop off as well as excellent value.