Cons: Car was beat hard transmission slipped and screamed the entire trip driving it gently
Nov 15 2016
Carol was awesome!
Pros: Carol, the receptionist in Syracuse at pick-up was phenomenal! Engaging, knowledgeable and helpful.
Rate was incredible and size of car for the metal class was great.
Maybe the best rental car experience I have had.
Nov 27 2016
Cons: Our flight was delayed by over an hour and by the time we landed the rental counter was closed. I was unable to contact them due to the fact that I followed the rules by turning my cell phone off once the cabin door was closed. I feel that hertz should ensure all flights are in prior to closing. I call customer service and told it was completely my fault and I was left stranded over 60 miles from final destination. I was only told to get a hotel room and wait til morning. This would all have cost me more money that I was not willing to spend. I will never rent from hertz again even as a last resort.
Jan 4 2017
Cons: Did not mention details for each service cost.
I ended up with a $1000 bill for only a-week rent.
Feb 17 2017
Pros: Friendly staff. On site vehicle. Quick service on pick up and return
Aug 20 2016
It was great price and service
Pros: Van was ready to go, it was proper clean . Sll the paperwork done in less than 5 minutes which is great.
The price I got it was best.
Cons: Nothing was that what I did not like.
Oct 13 2016
Pros: An upgraded vehicle was ready for pickup as scheduled.
Nov 30 2016
Pros: nice little car ,declining their ins. etc was easy
Cons: old cigarette smoke or attempted clean up gave me a headache
Pros: Best option to get from the Syracuse Airport to Ithaca when you don't have a ride. It is so much for convenient and affordable than the car service and limited bus schedule.
Dec 27 2015
Deliberately hidden large fees, and fuel consumpti
Cons: - They over-estimated fuel consumption and billed me excessively, or did not give a clear estimation method.
- Airport tax ($40) was labeled deliberately obscurely and not included in initial offer totals.
- Agressive upselling to higher models was tasteless and crass.
Apr 19 2016
Pros: The vehicle is nice and comfortable. Other than the comments below it was a good experience.
Cons: The windows looked like they were cleaned with an old rag. The night we picked it up it was rainy and we couldn't see very well. stopped at a restaurant and used water and paper towels to make it where we were gping.
Dec 31 2016
Pros: I really appreciate that the staff in Syracuse stayed late to wait for our delayed flight. Super service!!!
Feb 6 2017
Cons: After I filled tank they still tried to charge me and when I picked the vehicle up it wasn't filled
Cons: Nobody to collect car. Line to return was 2 hours long. You have about 100 pissed off customers from that return date. Matter of fact I'll be calling about getting a refund. HORRIBLE. UNACCEPTABLE to run a business this way.
Jul 22 2016
Cons: Pickup counter was understaffed. Literally every other counter was empty except for the avis/budget. Budget counter was closed for no reason.
Sep 12 2016
Great value rental.
Pros: Excellent price, friendly service, convenient pick-up and drop- off only 50 mete from the terminal, free upgrade - what's not to like.
Cons: Nothing. The best rental experience of my life!
Jan 23 2017
Funeral for my Mom
Pros: This time Budget was perfect!!! As it always has been in the past in Syracuse Airport!!! But in Indiana last October they took me for a ride with the bill!!! Hundreds of dollars over my bill!!! That place in Columbus Indiana I will NEVER USE THEM AGAIN!!!! THIEVES!!!
Jan 5 2017
Transmission system repeat failure
Pros: Car was clean,
Cons: Two hours into a drive that should have taken 4.5hours the transmission started to fail and there was no acceleration. Called roadside assistance but because I was in rural NY there were no pick-up locations nearby. I rented this vehicle to make a flight out of LGA and if I had waited for roadside assistance to finally get to me I would miss the flight. Despite repeatedly "resetting" the transmission I was only able to drive 40mph and even slower uphill. The drive was unsafe and unpleasant and what was a 4.5 hour drive became a 6 hour drive.
Cons: There was noone at the desk when I arrived, and noone answered the phone when I called, so I rented from Avis instead.
Sep 19 2016
Cons: Nobody at the Payless counter. Avis staff said nobody had even come in that day. Avis saved the day and matched my rate
Oct 9 2016
Quick, Easy, Good Value
Pros: Quick, easy rental process in Syracuse while other counters had lines.
Cons: Car was good but a little more worn than most but did fine.
Jan 30 2017
No staff at counter
Cons: Payless apparently has staffing problems at this site. There was no one on duty at 4 PM. Fortunately, someone from the adjacent Avis counter was able to rent me the car. Otherwise it was fine but it's not OK to have no staff on duty.