They moved and had no transportation to new locati
Pros: The car was as expected
Cons: Very poor communicating, did not inform customers about moving about 10 miles away
Jul 17 2016
Cons: Returning my car in Dallas to DFW Airport and was caught in funeral procession for one of the DFW Police Officers, no worries I waited and paid my respects. I was an hour late to drop off my car, they charged 58.00 an hour plus another 23.00 insurance fee, so 81 dollars for being 1 hour late ridiculous. The worst part is the guy scanned my car in said have a good day everything was good, then as I am going to my flight I review the receipt and noticed the extra charge. At least they could of said something. I will never rent from them again.
Jul 19 2016
Pros: rep was a nice person
Cons: Drop-off location had closed and moved to the airport and was NOT indicated on their website
Mar 8 2017
Pros: The person working the office (Rosie) was very pleasant and helpful.
Cons: Zero signage at the road, parking lot, or building.
I called from outside to confirm the location and had to take an unmarked elevator to the second floor. The door in the lobby had a note "Do NOT knock - call________ for Hertz assistance"
Very strange, awkward, and tenuous.
Only one person working the office so when she went down to help the other patron, I was left alone in the office until her return. (Again an awkward experience.)
To top it all off, the car was covered in mud.
Pros: The car reserved was same at time of rental (Nissan Altima).
Cons: Waited 20 minutes for car to arrive and when it did it was not clean and fuel tank was only half full. Had to extend reservation for one day and rental location did not express vehicle had to be returned by Noon on Saturday when they closed nor did they have a drop box; therefore would be paying for entire weekend. Had to return to airport 26 minutes one-way out of my way.