Cons: I booked a car reservation in Kayak after a flight. Saw a great deal and went for it. But the system reserved the car in a different location and when I went to pick it up I ended up having to pay over 125% more ($85 went up to $177). Kinda sucked. :(
Oct 28 2015
Pros: Enterprise Rent a Car are professionals, they are prompt and very nice people.
Nov 9 2015
Pros: you guys are nice
Nov 9 2015
Pros: Service, your staff are professionals and polite
Nov 9 2015
Incredible customer service
Pros: There was no wait time, everyone was incredibly friendly and provided top notch service with a smile. Even went above and beyond on two items upon returning it.
Cons: I wish they were open a little later, but I knew what I was getting into when I booked.
Nov 10 2015
I wasn't able to rent the car.
Cons: I wasn't able to rent the car.
Nov 22 2015
Poor management of resources
Pros: I ended up getting a new car at a good price
Cons: My requested economy car was not available, but they didn't tell me until I asked them. They were scrambling to find a different vehicle for me even though I was there over 30 minutes past my appointment time.
Nov 23 2015
Pros: Great service
Dec 7 2015
Pros: It was a great deal. I got there right as it opened, & I was in and out in 10 minutes. The service was great.
Cons: I had booked a car for 6pm and picked it up at 6:05. The team was there but leaving and did not do anything to help or apologisefor the situation. I had to go next morning at 6am to the Hertz shop at the airport to make it in time for my meeting and was charged a lot more than the Kayak offer. The rental team at the Herz shop there did not explain that I was prepaying for petrol and so I lost USD 45 for petrol. I also asked for a GPS and paid USD 16 for a GPS that was very slow and lacking in detail, so I had to take several detours. All in all a poor experience and it was not helped by unfriendly and defensive Hertz employees who did not apologize or attempt to remedy the situation.
Aug 12 2016
Pros: I rented a Chevrolet Malibu and like the car very much.
Cons: Both car keys attached so one person has to have them with them. Should one be lost they are both lost??
Oct 4 2016
Cons: Charged me for insurance that I had already prepaid through kayak
Oct 10 2016
Pros: I had smooth ride. I throughly enjoyed the journey.
Oct 18 2016
Friendly and efficient
Pros: I felt taken care of !
Dec 9 2016
Pros: nothing, i did not use them.
Cons: I had to use a different company because hertz was not able to process my payment even though i tried two different cards. They did not have a chip reader or a keyboard to type my card number in. Unfriendly and unhelpful and downright rude. It threw off the beginning of my trip i was excited for because i had to leave and then go to the Oakland airport. Will never use Hertz again.
Dec 29 2016
Pros: Not one thing - see what I didn't like
Cons: We didn't get to rent the vehicle because it wasn't clear at all that this particular SFO airport Hertz rental center wasn't at the airport, even though it was listed on Airport Rd or Drive. Only when looking at the fine print re hours of 8 to 6PM did I see this nasty detail, and realize that this wasn't at the airport and our flight wasn't going to get us there in time to pick the car up. This FORCED us to go to Uber and then a cab ride to come back to the airport at the end of our trip. This only available Hertz car was $300 higher than the deal I'd committed to. This was without a doubt the worst Kayak experience I've had in terms of expense and not having a vehicle when we really needed one -Roger
Dec 30 2016
Kayak / Hertz Rental Revie
Cons: - no registration in car
- Hertz employee forgot to do vehicle walk-around at time of pick-up
- Broken windshield wiper
- vehicle different than description online at time of booking (I booked a Nissan Versa or simlar and ended up driving a Toyota Yaris)
Jan 8 2017
After a bumpy start, all went well
Pros: Staff was very helpful to find a solution when no cars were available although we booked way in advance.
Cons: No cars available on our pick up day and time
Jan 21 2017
Pros: Was way to expensive!!!
I will never use Hertz again!
Cons: The drp off at Berkeley was not quick. The only reason I got someone to help me faster was because someone was interested in renting the car I was returning.
Feb 2 2017
Pros: Friendly service! Affordable pricing! Overall very pleased!
Cons: No complaints whatsoever!
Apr 3 2017
Pros: easy to get the car
Cons: made me buy a second insurance even though i expressed i had already bought a third party one through the booking site
did not tell me when the store was closing on the day of my return so i had to pay for an additional day
Cons: We called corporate office to extend reservation, and they said we were all set. We had our doubts because the girl my boyfriend talked to seemed confused.
When we called the local drop off location, the next day. they said they had no extension on file and charged us a late fee.
Aug 1 2016
Unable to rent car
Cons: I was not made aware that a credit card was needed for rentals nor that a soft credit report would be pulled.