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10.0
The volume control on the stereo did not work the car was barely 3000 miles on it. Also, the trans shift in drive position came into your hand which means the lever came loose out. This is a serious safety hazard that Hertz should’ve checked.Reviewed May 21 2023
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10.0
The staff was very friendly and the process of getting the car was super quick.Reviewed Apr 10 2023
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10.0
N/aReviewed Feb 20 2023
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10.0
Easy peaseyReviewed Jan 4 2023
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2.0
if you prepay you cant change pickup or drop off locationReviewed Sep 3 2022
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2.0
When I arrived I did not have the cc that I booked the car with due to my bank sending me a new card because of a fraudulent charge. The agent refused to accept another card even though I had proof I was the person that booked the car. She offered no assistance in resolving the issue and told me my only option was to book another car at 4 times the rate I originally booked the car for. I tried to contact someone in customer service but was unable to get an actual person on the phone. In order not to be stranded I booked another car. I finally got someone from Hertz on the phone the next day and was bounced from one person to another. I was finally told that I would get a call back from someone that could help me resolve the issue. That was July 2. Today is July 9 and I have yet to hear from anyone. I do not expect that I ever will. I WILL NEVER RENT A CAR FROM THIS COMPANY AGAIN.Reviewed Jul 9 2022
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10.0
Great service, great care b the hertz stationReviewed Apr 20 2022
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8.0
Pick up was easy and had a great car for my trip. How to drop the car off at LAX Marriott was confusing. There were no directions and no signage.Reviewed Apr 4 2022
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8.0
Easy booking, easy drop-off, very nice/clean car, wonderful woman at exit to check you out. Horrible customer service upon pick-up at Hertz but she was the only negative part of the whole experience.Reviewed Mar 23 2022
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8.0
I got a better deal than with other rentacar vendors. Hertz, who used to be a pricey and snooty car rental agency, gave me a better deal than I could get with Dollar, Budget, Thrifty, etc.Reviewed Mar 3 2022
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8.0
Glad to have upgrade. However, the Ford Focus should not have been used as the model car for compact. Front desk said they no longer have that model and that was basically false advertising.Reviewed Jan 18 2022
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10.0
Car was clean & in good condition. Excellent communication from everyone especially the manager Tess & the lady who checked us out at the gate, they could not have been friendlier or more helpful. One exception of when picking up the young lady did not seem to know we were covered for insurance & presented us with a bill for $99 she said which was for an extra day, we were not taking an extra day which was clearly stated on our rental voucher (which she did not want to see) I questioned the amount to be charged & this was amended immediately. Overall would definitely use this service again.Reviewed Jan 6 2022
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