Cons: location. won't rent again from dollar. did not realize dollar was 2 miles from airprt. if I had known that ,I would have rented from someone else. also I was originally told I would have to pay,a dropoff fee for dropping it before the office opened at 8. this didn't make sense and was ultimately waived.
Nov 10 2015
Pros: Got a great vehicle for low price.
Cons: Service was slow. My departure flight was early, before office opened. Told to leave car in short term parking, but was not told there was a $35 charge for this! Was told I could pre-pay my gas for $2.05 a gallon, was not told they would charge for a full tank no matter how much gas was in tank. ($40)
No I would not rent again from them!
Dec 13 2015
Pros: Good gas mileage.
Cons: No electric door or window openers. Didn't know they even still mad cars like that.
Dec 14 2015
Couldn't have been better
Pros: Car was clean inside and out. Check in was a piece of cake and drop off here I'm Asheville after hours worked fine.
Dec 24 2015
Pros: It was an automatic
Cons: The interior smelled like vomit. Joanne entered beginning mileage wrong.
Jan 6 2016
Dollar never told us if we used a debit Visa we wo
Cons: We have full auto insurance on our regular vehicle.
Jan 22 2016
Cons: Insurance expensive
Jul 10 2016
Pros: Rep was polite
Cons: Didn't rent, wanted a $200 deposit that I wouldn't get back for a week with for a one day rental at $32. Not worth it, went to Avis.
Jul 20 2016
Difficult to Find
Pros: Car had low mileage and clean, and staff was good.
Cons: Off airport, finding the location is made more difficult by the Dollar signage being small and obscured by the building when coming from the west. Very busy road so easy to drive by, which we did twice.
Jul 26 2016
Pros: The special effort made by the Hertz agent to get me out of my dilemma of the Budget office being closed.
Cons: Due to a flight delay we arrived late in Ashville and discovered the "off site" location for the car rental was closed. This created a major problem and it took over an hour to make special arrangements with Hertz to get a car. Overall it was a terrible experience. The only consolation was that the car was an upgrade to what I had reserved for almost the same price.
Cons: I could have has an uber from greenville for half the price. Very disappointed by the exorbitant price. Nothing "budget" about it.
Aug 15 2016
Pros: Best car- Jetta- to date in AVL
Easy d/o area Charlotte
Oct 1 2016
Pros: The agent I dealt with while renting the car was amazing, one of the best I have had from any rental car agency.
Cons: I didn't like not having an agent when I returned the car.
Nov 25 2016
Pros: The Budget rental staff were very helpful at all points of my rental!
Dec 12 2016
Pros: Reserving the car ways easy, as was pickup.
Cons: The cars are stored outside, and had ice on the windshield so I couldn't leave very quickly. Would have been great if that was already taken care of before I arrived so I could head to my flight in Charlotte without the lag time. The attendant did help me chip the ice off once I went back inside and asked for some help (the defroster wasn't making much of a difference). Was a higher price than I typically pay for an economy car.
Feb 25 2017
Pros: Professional service, quick service, excellent car.
Mar 12 2017
Pros: Incredibly efficient process at Asheville Regional Airport! My pick up and drop off times were both under 5 minutes and the staff was (as always) very friendly!
Apr 9 2017
Poor drop off
Pros: We delivered the car to MIA checking at the airport and receipt said excessive milage and to check in with counter on 4th floor .
There was a very long line up of people checking in for cars st the counter and we ended up waiting for an hour in line only to be told everything was ok.
Apr 12 2017
Cons: Despite having personal car insurance AND buying additional insurance at the time of making the reservation, budget personnel insisted I wouldn't be covered unless I bought their insurance so cost of rental almost doubled. Never will rent from them again.
May 19 2017
Pros: Nice car
Cons: As to explain for 10 minutes to the rental agent, how many hours there was in a 1 day rental. If I were to keep the car for 48 hours she was trying to charge me for three days. This car was not cleaned. Found a granola bar and parking pass in the center compartment.
Pros: The Asheville drop off was exactly that. Once we found out where to leave the vehicle, it was very quick and they were very friendly.
Cons: There were no signs indicating where to leave the car. There were signs for every other rental company, but none for Thrifty.
Dec 12 2016
Pros: Price of the rental was great and the van was comfortable while driving it.
Cons: Two seat belts were broken and I was told there was a fee to drop off at another location. I was called to drop off at another location which caused confusion because never got an answer until I called the person back again. Van was very nasty on the inside when I picked up and I had to vacuum van out.
Jan 23 2017
Pros: I didn't end up renting the car because there was a hidden fee that doubled the price. When choosing a rental on kayak, I specifically looked for unlimited mileage. When I told the cashier I was driving to saint Louis he said it was out of my zone and would double the price. So I did not rent the car.
Mar 6 2017
Would never use Kayak or Thrifty again....
Pros: Nothing...see my headline....
Cons: It turned that I paid twice as much as I was originally quoted. Take note future Kayak users! This is the first time that I used Kayak and Thrifty..will never ever use this service and car rental again!!!
Mar 9 2017
Things I didn't like
Pros: The car
Cons: Service attendant.She was really crabby. My car wasn't cleaned. No wind shield wash. Was charged $about 49.I drove it less than 50 miles.Was charged $14 for gas to refill it. Needle hadn't moved.couldnt drop it off at airport. Staff in Greer S.C. Awesome when I returned it( was picked up in N.C.) shuttle to airport was great
Mar 15 2017
Overcharged for employee Error
Pros: Nice car
Cons: The first employee i dealt with was VERY rude/
Second one rang my return time in wrong, then charged me later for it.
Apr 7 2017
Pros: Price on the car was extraordinarily low.
Cons: Took 30+ minutes for the van to pick us up at the Asheville airport.
Checkin counters had 1 computer working.
People waiting a long time to get car.
Expected a regular car, got a Ram Hemi 4 door pickup- just for me.
Apr 10 2017
Cons: There was a fee for being driven to the rental office. I don't remember seeing that charge online and wasn't happy about it. I think a cab would have been cheaper. It was a $10 charge.
It wasn't the small car I had reserved, got an upgrade to a suv which made things more difficult getting in and out.
May 10 2017
Pros: Car was newish with low miles, quick drop-off.
Cons: Location hard to find, not at airport, no signage on street or building - just faded, worn off Hertz sign; understaffed, nice staff but not focused; received a dirty car (mud on floor, dirt on seats, dirty all over outside) inside and out and was asked to accept it had to wait additional 30 minutes for staff to take car offsite to be washed. Car had been smoked in and sprayed with smoke 'cover-up' which made all who entered car smell; car ran mostly fine but strained on the highway with engine running high rpm; tried to scare into buying insurance.
Cons: Car had a "wobble" noise from one of the wheels
Jan 16 2016
I love hertz!
Pros: Always excellent service!
Oct 3 2016
Pros: another great rental experience with Hertz. they have never failed me.
Nov 22 2016
Service was awful
Pros: The car itself.
Cons: The pickup took forever. The employee was new and no one was there to help him. He made mistakes. The car was under someone else's name when I went to drop it off. The drop off also took forever.
Mar 15 2017
Hertz would not honor reservation
Pros: Nothing. Awful experience.
Mar 15 2017
Non-Hertz Like Experience
Cons: I had to wait at AVL while a car was received in and then the car had not been cleaned while also being two classes. Slow the one I ordered.
In ATL at turn in. Slow response and confusion in prioritizatikn process which delayed my departure. Also unable to provide me a receipt at turn in.
Mar 27 2017
Pros: Drop off took less than 30 seconds
Cons: A little trouble with processing paper work and billing. Staff very pleasant and helpful
May 24 2017
Cons: Even though we reserved our rental a long time in advance, the car we requested was not available. In fact, NO cars were available. Only trucks. And we were treated like something was wrong with us for nor accepting a truck for our vacation travel to Florida. Needless to say we did not rent a truck!
We expect better from any car rental company, let alone Hertz.
Cons: I thought it was pricey compared to other reservations I've made before, and when I dropped the car off the attendant seemed to be surprised that I was dropping off a car (as if a miscommunication had happened).
Dec 18 2016
Kayak makes it easy!
Pros: Dropping off the car in Asheville was a non-event. I walked in, handed them the keys, they handed me a receipt and I was on my way. Rate was exactly what I had initially been quoted.
Jan 26 2017
Pros: Nice car no problem's
Mar 1 2017
Pros: Easeof pickup and price . Free upgrade was nice.
Cons: Drop-off location not well marked. More or larger signage would help.
May 4 2017
quick and easy
Pros: dropped off at an odd time so I had to go inside with the keys to turn the car in, not a big deal - its 30 feet from the parking lot.
May 20 2017
Pros: Bargain. Flight would of been $400. Was able to rent at Avis and trip total was less than $100. Great Deal!