Cons: I placed a complaint with Hertz and they were very inconsiderate. The location I picked the car was hostile and awful to say the least.
I sent Hertz pictures and entire communication.
Apr 3 2017
Cons: Car was too small, smaller than advertised on website.
Car was filthy.
Hertz employee was rude.
Jun 1 2017
Poor customer service.
Pros: The car we rented was clean and comfortable.
Cons: We arrived late, they had given away our car and forced us to upgrade at additional cost. They said it was required by the policy to release a reservation if we were over two hours late. However, in all our communications we could not find this policy, nor could the agent.
We tried to return the car early but they said there was no early drop-off box at our location, however, four of us saw the drop off box. This forced us to return it to another location far out of our way which also incurred an additional fee.
In the fine print, they had hidden multiple excessive fees; a fee to return the car early, a fee if we did not notify them within 24 hours that we were returning it early, a fee to return it to another location, as well as the original increase in price when they gave away our reserved car and forced us to upgrade.
When we called to notify them of our early return, using the only customer service number on the papers they gave us, the number sent us to Dollar instead of to Hertz. They tried to transfer us and hung up on us twice. Eventually, we had to dig on the internet to find another number, but the people we talked to at Hertz were no more helpful than those at Dollar.
In all the people we talked to in person and on the phone, none of them attempted to resolve our issue or find alternative solutions to our difficulties. They were only interested in using policies to dismiss themselves of responsibility for the issue. If customer service is about trying to help the customer, we received none, only fees, upcharges, inconvenience, and dismissal.
Jul 4 2017
Very Good overall
Pros: Liked the service
Cons: No personal attention
Jan 28 2018
Pros: Nothing, wasted 1 1/2 hours to get a rental car.
Cons: Too many requirements. I ended up going to Budget, they are great!
Mar 31 2017
Pros: The guys there were fast, courteous and very helpful
May 13 2017
Pros: Very very gas efficient. Comfy. Great price. Had no worries there mechanical issues. Very happy.
Jan 4 2018
Cons: Number one the car provided to me was covered with snow and I had to clean it by myself in chilly weather of Chicago early morning. Second the car shown on display was Toyota but I was given the smallest mid size car with no trunk to put family language on a long drive.
Instead of getting the car from chosen location , We had to go to another location to pick the car
Cons: Car was not ready until 2 hrs after reservation, not in good shape. At least 5 people all waiting for cars with reservations. Staff extremely unknowledgable about whereabouts of cars and very unconcerned