Cons: Being called and hour before pickup time and being told they had no cars. Had to switch companies and locations and lost and hour and a half of travel time.
Jan 1 2017
Good Service - Car had minor annoying issues
Pros: Minivan was comfortable and low miles. Agents at pickup and drop off were very friendly and accomidating.
Cons: 1) Minivan was very dirty inside and out.
2) Although not requested, minivan came with GPS that would not stay off (it would turn on every 10 minutes - very annoying on a 18 hour trip)! Customer service could not help and unit could not be disconnected.
3) Headrest in rear seat was broken and poked into passengers head. Headrest was attached and could not be removed. Had to tie it back with rope.
4) Safety - rear passenger seat belt would not click properly. Multiple times the belt would just come undone. Agent was able to verify upon return to store.
Cons: There was no car available when I got there. They claimed they tried to call, but I didn't receive any calls, text or email stating that they don't have anything available.
And they showed no effort to accommodate something else.
11 travelers who rented a car in Glenview gave the car agency they used an average rating of 6.1