2.0 MediocreFeb 2 2021
Nothing! The staff in Landover told me adding a second driver was free if I was married, which I am. Then when I dropped off the car they charged me for it. I reminded them what they told me and they said it was an error on their part but would not credit me. They should know their own policies and should have made things right by not charging me for their error!!Staff should know Hertz policies and make their errors correct by not charging renters for their errors!! Staff told me to call customer service and they would not credit me either. I asked for a supervisor and she told me the supervisor would tell me the same thing. Very bad customer service. I read a review that said do not rent from this location but I gave it a try. I won’t make that mistake again!
10.0 ExcellentJul 14 2020
Staff was friendly and professionalEverything was great
2.0 MediocreJan 23 2019
The pick up took two hours due to lack of proper vehicle. They tried to give me a car when I rented a truck. The truck I finally got did not have working windshield washer fluid sprayers which was a huge issue in snowy weather. Had to reach out window and pour water on windshield to keep visibility.
5.2 OkayDec 13 2018
TimeFriendly customer servicesI had to wait 20 minute for a dar to be ready
2.0 MediocreAug 28 2018
Unreliable, undependable and unacceptable serviceWould never reccommend this site its unacceptable, unreliable and undependable. Went to pick up car at prescribed time . no car was available. No representative called to state there was a delay. I was later promised a pick up 6 hrs after original time that was later cancelled . no solution missed my cousins wedding. Really upseting i would give them negative stars if that was an option.
10.0 ExcellentApr 25 2018
The upgrade wasn’t free but it was only 5 extra dollars for a TWO step upgrade to a very nice FORD SUV& my reservation was only for a midsize car!That it was only ONE employee working & like 5 people in line checking in.
4.0 OkayJan 11 2018
Car was well priced based on daily rate. I was comfortable with that size car despite me not thinking I would.Rental Office: I had to probe to get direct answers to questions about cost (which never came, had to get the very simple answers from customer service). It ultimately felt like a chance to upsell instead of providing all options. Then was told I could not leave my car at the location by my contract agent. Upon leaving, I asked another agent, and without hesitation that agent informed me I could leave my car based on my short rental duration. Car: I appreciate the thorough inspection of the cars appearance, even taking pictures to ensure that the identifiable marks were caused before, smart. But there is more to a car than just what it looks like. The car had a "strong" smell upon entering, but it reached an entirely different level once the heat started blowing. It took 2 hrs with the window down to make it tolerable. I think they should always fumigate all vehicles before giving to the next renter. There was no window washing fluid. Window washing fluid isnt always necessary, but in the month of January with snow falling, it is imperative. I had to stop at gas stations periodically to use their squeegees. Contract: Fees and taxes almost equate to the value of the rental rate