2.0 MediocreNov 20 2021
They rented me a car that they knew they did not have so I got no car. When I visited Hertz in Payson they told me that this has been going on for over a year. Do not try to rent a car from Hertz in Payson Arizona because the do not have any cars to rent. Kayak should take them off the list of car rental businesses.
10.0 ExcellentMay 12 2021
The pick up could have been faster and I paid for Sirius Xmas radio for the day and it wasn’t even working the whole day so I paid extra for nothing
10.0 ExcellentSep 8 2020
Staff was super.Everything was perfect.
4.0 OkayAug 4 2020
Convenience of location. Proximity to where I was staying. Only game in town.I had an 8 am pick up scheduled. Was there at 5 mins till. Didn't get out and drive away until 9:20. Better track of inventory online would be helpful. If you walk in your not sure if the car you booked online exists. Calling is best but not cost effective. Better prices from sky harbor or anyplace else to Payson to up there inventory would benefit all involved. Ive had many occasions where they have no cars. And you can take the shuttle/Lyft for less than it costs to rent a car from the airport and not have the hassle of the return, gassing up etc. If it were a little cheaper. I think business would overcome the drop in price. Also there is a tendency to not honor the online booking price if the vehicle you reserved is not available. Next vehicle class is available and so is the rate increase. I haven't experienced that elsewhere. Other locations. If they don't have what you booked. They honor the price and give you what they have. For what you paid. Part of this is due to an apparent inability to accurately account for there inventory for online bookings. Part of it seems poor business practice.
8.0 ExcellentNov 6 2018
Very friendly and helpful staff
10.0 ExcellentOct 17 2018
Price was far better than I thought.
10.0 ExcellentMar 18 2018
Overall was great
9.2 ExcellentJul 30 2017
AccomodatingThe owner was very diligent in keeping me updated on my car being brought in. He took responsibility for making things right when the original car did not come in time.I was not told that I would not have a ride back to my home when I dropped the rental car off on Sunday.