Pros: the quoted rates were increased when I got to the Alamo check-out counter in Indianapolis..
Aug 12 2016
Worth it for the price
Cons: Check engine light was on. Out of other vehicles.
Oct 9 2016
Friendly customer service
Pros: At the end of rental, after a long journey, it is great to have friendly garage staff.
Oct 18 2016
Cons: car check engine light was on
Oct 22 2016
Cons: The I side the consul in the back seet of the car needed to be cleaned out
Oct 30 2016
Cons: My reservation was cancelled because Alamo would not put me in my paid for mid size car. Instead, I was publicly ridiculed by the staff (mike manager) and told "if I want to rent at alamo again, you will have to apologize for calling the guy at desk rude". Terrible service, rude staff. No stars on this reservation.
Nov 13 2016
Pros: People were great to work with, great rate!
Cons: The car itself was pretty standard and the ride wasn't as smooth as my car but the rateam was great.
Dec 30 2016
10 out of 10 again
Pros: Returned in Indianapolis even easier than renting.
Will look to rent from Alamo again!
Jan 9 2017
Pros: Everything was smooth, the car was spacious for it's small outward size and it ran great and got fantastic fuel economy.
Cons: Endless pitches by the check-in machine trying to add hundreds of dollars to our rental $20 at a time. It was like trying to cancel cable.
Jan 12 2017
Pickup process not intuitive but the rest perfect!
Pros: Garage attendant gave me a free upgrade to a nicer car! Once I got through the initial rental process at the self-serve kiosk, the experience was excellent. The car was clean, in tip-top shape and performed admirably. The actual pickup and drop-off at the garage was also good.
Cons: When I arrived at the Car Center in Indianapolis it wasn't immediately evident what I should do. There was no "Alamo" attendant at the desk and I had to stand there a few minutes before another attendant came over and showed me how to use the kiosk. The checkout took forever but I did finally get my car.
Pros: Large car. Was able to exchange at a local office. Staff was polite.
Cons: Smelly car - cigarette smell was not properly removed . Not cleaned properly. Moldy coffee container was found in car.
Nov 19 2015
Cons: I book car 20 days in advance to make sure I have car but when I went to pick up car they didn't have car on spot so I told them to find somewhere else they refuse to do that .it was very inconvenience for me and my kids . I have to call cab to go around which cost me a lot .now u decide is that Wright thing to do
Jul 2 2016
Pros: Ease of drop-off
Aug 23 2016
Unclear cost to rent
Pros: Cleanliness is good. Quick check in and out.
Cons: Strong smell in the car, I had to leave the windows open for 2 hours before the smell was gone.
Booked the car for 6 days for a project. Asked the lady if I can return the car early for less cost if project finishes early. She said yes. Returned it on day 4. Total amount charged was just $15 lower than the quoted bill. The receipt said there was a minimum charge, which I was not told of at the time of check in.
Aug 30 2016
Pros: Everything went smooth. Easy pick up and drop off. Staff did an excellent job.
Sep 9 2016
Cons: Poor. I was charged twice.
Sep 9 2016
Pros: Car was clean, ready and fueled when I arrived. Great fuel economy and great price. Turning the car in was a total breeze and made getting to the airport expedient.
Cons: Spent way too long at the counter trying to pick up the vehicle. Reservations need a separate counter or clerk so that the lines don't get held up by other customers. And the upselling is a little unnecessary.
Dec 1 2016
Pros: Most stuff
Cons: Tires were more worn than I am used to on a rental car. But maybe it was due to have them changed or, at least, rotated after my rental and I just caught the last uses of the tire.
Dec 5 2016
Cons: Car was not noticeably very dirty but in the console between the seats was a contract from the last renter and in the glove box a contract from the renter before that. In the CD player was a John Mellencamp CD. Guess that was just a welcome to Indiana.
Dec 6 2016
Pros: Very easy pick up and drop off. Employees friendly.
Pros: Easy to get to, easy to get out of, easy to get back to.
Oct 10 2016
Little more expensive
Pros: Great minivan and fearures. Great staff all around.
Cons: I had to upgrade to fit all of my family and things in because the suv i rented did not really fit 5 people and 3 luggage bags. That douvled the price.
Oct 31 2016
Pros: This is the second time this month that I have rented a car from Dollar at its IND location. The check-in process was quick; the lot attendant was helpful--exchanging the designated car for one that was better--and helping to adjust seat. The return process was equally efficient.
Cons: No complaints!
Nov 6 2016
Great and car to match!
Pros: I enjoyed the easy, fast and straightforward pickup/dropoff. Service agents were friendly yet professional and for 40 days i got a good value for a good car.
Nov 30 2016
Rude counter agent
Pros: Got the car quickly as expected.
Cons: Agent claimed that they couldn't honor the reservation because of unavailability of car. After pressing a bit, one car magically showed up and we got the rental car. The agent at the counter was rude when I asked him to repeat the directions to the car.
Dec 16 2016
Cons: The price that I was charged at Dollar was double the quoted price on KAYAK
Feb 11 2017
Dollar Rental goes off without a Hitch
Pros: Said what you had and had what you said! Seamless counter interaction, provided options and returned quickly. Thank you.
Feb 17 2017
Cons: I didn't like that when I went to pick up the car I was told the insurance I had bought with the car would not be a legitimate form of coverage. So I had to purchase insurance at the Dollar rental kiosk which cost me more money. I think if your company needs to be in agreement of what is sold with their rental cars.
Feb 22 2017
Pros: Ease of pick-up and drop-off. Very clean vehicle and friendly staff.
Cons: The car, granted I rented an economy car - KIA RIO, was not very high quality.
Mar 7 2017
Pros: Outside attendants were very nice. Keys were locked inside the car, and they sent someone to "break into" the car in record time. We were on our way with very little delay.
Cons: Inside of car was not vacuumed and inside windshield was very dirty, making it difficult to see. It was a rainy weekend and the windshield wipers were in very poor shape.
Pros: Great check in service. The manager at this location was able to correct a $250 overcharge from the Schiller Park location and was very helpful.
Oct 20 2015
Pros: Good service. Car was nice
Dec 28 2016
Thrifty treats its customers with distrust.
Pros: Thrifty isn't a rental you want, almost all of my experience was negative. Sometimes you shouldn't sort by price and pick the lowest.
Mar 13 2017
Very good all around
Pros: Quick service, employees very nice and helpful.
Mar 22 2017
Pros: Easy airport location and access. Responsive staff.
Mar 27 2017
Pros: Overall good experience and value.
Cons: Because I forgot to change my arrival time on the reservation, the agent told me they didn't have my car and said he really shouldn't rent me a car. Aren't there better ways to inform customers of policies other than threats?