Pros: the quoted rates were increased when I got to the Alamo check-out counter in Indianapolis..
Aug 12 2016
Worth it for the price
Cons: Check engine light was on. Out of other vehicles.
Oct 9 2016
Friendly customer service
Pros: At the end of rental, after a long journey, it is great to have friendly garage staff.
Oct 18 2016
Cons: car check engine light was on
Oct 22 2016
Cons: The I side the consul in the back seet of the car needed to be cleaned out
Oct 30 2016
Cons: My reservation was cancelled because Alamo would not put me in my paid for mid size car. Instead, I was publicly ridiculed by the staff (mike manager) and told "if I want to rent at alamo again, you will have to apologize for calling the guy at desk rude". Terrible service, rude staff. No stars on this reservation.
Nov 13 2016
Pros: People were great to work with, great rate!
Cons: The car itself was pretty standard and the ride wasn't as smooth as my car but the rateam was great.
Dec 30 2016
10 out of 10 again
Pros: Returned in Indianapolis even easier than renting.
Will look to rent from Alamo again!
Jan 9 2017
Pros: Everything was smooth, the car was spacious for it's small outward size and it ran great and got fantastic fuel economy.
Cons: Endless pitches by the check-in machine trying to add hundreds of dollars to our rental $20 at a time. It was like trying to cancel cable.
Jan 12 2017
Pickup process not intuitive but the rest perfect!
Pros: Garage attendant gave me a free upgrade to a nicer car! Once I got through the initial rental process at the self-serve kiosk, the experience was excellent. The car was clean, in tip-top shape and performed admirably. The actual pickup and drop-off at the garage was also good.
Cons: When I arrived at the Car Center in Indianapolis it wasn't immediately evident what I should do. There was no "Alamo" attendant at the desk and I had to stand there a few minutes before another attendant came over and showed me how to use the kiosk. The checkout took forever but I did finally get my car.
Pros: Easy to get to, easy to get out of, easy to get back to.
Oct 10 2016
Little more expensive
Pros: Great minivan and fearures. Great staff all around.
Cons: I had to upgrade to fit all of my family and things in because the suv i rented did not really fit 5 people and 3 luggage bags. That douvled the price.
Oct 31 2016
Pros: This is the second time this month that I have rented a car from Dollar at its IND location. The check-in process was quick; the lot attendant was helpful--exchanging the designated car for one that was better--and helping to adjust seat. The return process was equally efficient.
Cons: No complaints!
Nov 6 2016
Great and car to match!
Pros: I enjoyed the easy, fast and straightforward pickup/dropoff. Service agents were friendly yet professional and for 40 days i got a good value for a good car.
Nov 30 2016
Rude counter agent
Pros: Got the car quickly as expected.
Cons: Agent claimed that they couldn't honor the reservation because of unavailability of car. After pressing a bit, one car magically showed up and we got the rental car. The agent at the counter was rude when I asked him to repeat the directions to the car.
Dec 16 2016
Cons: The price that I was charged at Dollar was double the quoted price on KAYAK
Feb 11 2017
Dollar Rental goes off without a Hitch
Pros: Said what you had and had what you said! Seamless counter interaction, provided options and returned quickly. Thank you.
Feb 17 2017
Cons: I didn't like that when I went to pick up the car I was told the insurance I had bought with the car would not be a legitimate form of coverage. So I had to purchase insurance at the Dollar rental kiosk which cost me more money. I think if your company needs to be in agreement of what is sold with their rental cars.
Feb 22 2017
Pros: Ease of pick-up and drop-off. Very clean vehicle and friendly staff.
Cons: The car, granted I rented an economy car - KIA RIO, was not very high quality.
Mar 7 2017
Pros: Outside attendants were very nice. Keys were locked inside the car, and they sent someone to "break into" the car in record time. We were on our way with very little delay.
Cons: Inside of car was not vacuumed and inside windshield was very dirty, making it difficult to see. It was a rainy weekend and the windshield wipers were in very poor shape.