Cons: I picked up the car at Islip Long Island. as customary I walked the car with the agent The care was not washed but there were no marks. I decided to add $9 per day insurance which I usually do not do. But I was doing a one way to Vermont and dropping it off at Hartford Ct on 1/1/17 When I dropped the car off, the agent went over the car. Because It was not there location of rental, your agent took some extra time. as I was climbing on the bus to catch my flight she came to me about hail damage on the roof. Who looks at the roof during a pick up. your LI agent and I surely didnt. she took my copy of my invoice and noticed that I had obtained the $9 insurance and I took the bus. Frustrated Peter
Oct 10 2016
Great Customer Service
Pros: Good service on pick-up/drop-off. I prepaid for a whole tank of gas and only used a 1/4 tank. Upon return, the person checking in credited my total amount for a 1/2 tank of gas. That is great customer service and will keep me coming back.
Cons: The car (nisan versa note) driver's seat was not that comfortable. I had difficulty adjusting the back of the seat.
Nov 28 2016
Great rate great vehicle great service
Pros: I had a family emergency so I was 12 hours late picking up the car and needed to extend the rental from 4 -7 days. They accommodated both requests without increasing the rate. LOVED the Jeep renegade!
Dec 2 2016
Great Customer Service
Pros: Enterprise was awesome. They were professional, courteous, and efficient.
Dec 11 2016
Pros: I felt it was too exspensive
Jan 30 2017
Pros: courteous helpful staff. price was right.
Cons: what's not to like?
Feb 25 2017
I got a car.
Pros: The staff was very friendly, explained the conditions thoroughly and treated me well. They offered to switch me into a larger car if I were to come back the next day which was appreciated.
The car was clean and it was easy to find.
Cons: The car I got was one size smaller then what I had reserved, which is significant since I'm pretty tall. They offered to switch me into a larger car if I came back the next day, but since I was only using the car for two days it was not worth it. I gave one day's notice, which I'm sure impacted the selection, but a larger car should not have been advertised if that were the situation.
Mar 10 2017
Pros: Easy to return vehicle, good signs.
Cons: There was no attendant so we had to go into terminal. It's a small airport and it wasn't difficult to du that. Just would have been faster with an attendant on hand.
Mar 15 2017
Pros: great truck
Apr 15 2017
They almost got it right...
Pros: Customer service.
Cons: They don't offer EZpass on cars rented to New York state residents. It makes zero sense considering we have bridges & tolls.
Cons: Brakes bad, car beat up and smelled odd. I don't mind but would not want one of my daughters to drive this crappy car. Tried to tell both the yard attendant and the lady at the inside counter and neither cared. Sad, my father worked for Budget for years and I'm not sure I would recommend anyone to use your services.
Aug 28 2016
time zone change scam
Pros: The car was nice, but that's what I paid for
Cons: I used a car for twenty four hours, but the time was an hour later where I returned it. Time zones are conveniently not mentioned anywhere in their terms. Customer service was rude and condescending. I got an enormous charge for the extra hour. I will never use Budget again!
Sep 18 2016
Pros: Everything was great. From the service and information at the rental counter to the ease of picking up the car nearby, to the comfortable car, as well as the price. The ease of Islip airport helped the experience.