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2.0
Horrible pickup ~ waited in line for 90 minutesReviewed Sep 18 2023
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2.0
Had to wait almost 2 hours for a car. And my res was at 1p and flight delayed so didn’t even show up til 2:30p. Car was hours late and almost cause my kids and me to miss a ferry.Reviewed Aug 13 2023
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6.0
This is a tough review to leave as it was a very mixed experience. The first part of our experience with Thrifty was absolutely horrifyingly terrible. Our flight was scheduled to land in Seattle at 12:15 AM and we scheduled our pickup for 1:00 AM. We made it to the car rental facility at 12:58 AM. Were very very rudely told to go down to the 3rd level where someone would help up pick up our vehicle because apparently the front desk closed at 1:00 AM. well we made it down to the 3rd floor where there was not a single person working behind the thrifty counter. As a matter of fact, the kiosk didn’t even have lights on. However, there were many other people waiting. We’d went upstairs to double check if someone was ever going to come down and help up. When we’d done that, we found out that all of the people upstairs had completely left without ever coming to check if the probably 20-30 people waiting down there had received their vehicles so they could leave. At that point we’d found out that someone else who was waiting to pick up a car was scheduled to pick up their vehicle at 1:30 AM. Why would you be able to schedule a pickup time for a time that no one would be there to help you? Everyone had to leave for the night and order Ubers or find a different rents car with a different company. We had to Uber to our hotel. Which we did not get to until almost 2 AM. Then we had to Uber back to the car rental facility the next morning. This is where the story turns for the positive. At this point we literally just wanted a car to get around. The woman (whose name I greatly apologize for not remembering because she was amazing) who helped up totally turned the situation around. She listened to what happened to us and refined our Ubers, gave us a discount, and upgraded our vehicle for free. While I would have a very hard time recommending using thrifty to someone else, I will say the second person who helped us very much rectified the situation.Reviewed Aug 8 2023
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2.0
No staff's to attend the customers. 3 hours long queue for pickup the vehicle. Booked for SUV. Unfortunately received saloon car due to shortage or high demandReviewed Aug 3 2023
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6.0
They charge alot of for holding the moneyReviewed Jul 9 2023
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2.0
They wouldn’t honor my rental reservation and tried to charge me as a walk-up. It was a bad experience.Reviewed Jul 5 2023
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2.0
As someone who doesn’t use credit cards, I was not able to rent a car from Thrifty. I offered a to put 3 times what is required as deposit and was willing to show utility bills and car insurance for payment history. FICO is a joke and so is this debit card policy they have. All this being said, I realize the employees I interacted with don’t make these rules. They did their job very well (there was a very long line and it was the airport location) and were polite and tactful.Reviewed Jun 28 2023
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2.0
At close to midnight on got in a long line only to be told 30 min in that they won’t have cars for most us that night. If we have a hotel we should go there and come back in the morning. Being that I need to get to Portland asap I left the line and rented from Budget.Reviewed Jun 20 2023
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2.0
We had a prepaid, confirmed car rented. They did not have a car for us. They refused to provide us compensation or another car. Very little in the way of explanation, and no apology. They didn’t even want to give us a refund on the spot. Horrible, horrible, horrible. Put our entire vacation in jeopardy. Never again.Reviewed Jun 16 2023
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6.0
It was a bait and switch. When I reserved the car it was for $149 and out the door was over $400.Reviewed May 31 2023
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4.0
I liked the fuel economy with my vehicle. Customer support at the Seattle airport was a little rude. Customer support at the San Francisco airport was excellent.Reviewed May 22 2023
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2.0
I had to pay another $77 in fees past what I prepaid through Kayak. Not happy with not being told the real cost up front.Reviewed May 19 2023
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