Pros: Loved the Mazda 3. Liked the staff, very helpful.
Cons: I pre-paid, including CDW, but was charged for a higher level of CDW, which I had to dispute.
Jun 12 2016
Pros: Rep was very nice. Car was clean
Cons: Price quoted online was not honored at pickup
Feb 24 2017
100$ Cleaning fee?
Pros: Dropped off before opening so no opinion.
Cons: Random $100 cleaning fee with no explanation...
May 17 2017
Cons: we were late due to traffic. They had a car though and we realized that the card used and the drivers license were in two different names (same last name, same account) so they made us call customer service to get that changed and so we changed it in store and cancelled the order and created a new one and literally turned around and handed them the card and they said they gave the car away, even though the whole process took less than 5 minutes. Extremely rude customer service. Girl working wasn't doing anything and yet still wouldnt help. Had to wait to even get acknowledged.
Aug 28 2017
Totally Different Price
Pros: Employee were nice and courteous.
Cons: Was initially happy with the price given through 3rd party online service, however when I get to hertz it was a totally different price especially the insurance cost. Having to pay through Monday, even though drop off was Sunday was not cool. With the numerous technology capabilities today, there has to be a way to allow drop off on a day the facility is closed and not be charge an extra day. The extra charge is just another way of making money ripping off the consumer.
Sep 26 2017
Did not get car
Pros: The website
Cons: The personal at the store declined my thing after he said that it did not matter on credit was lied to
Jan 21 2018
Staff was very unprofessional.
Pros: Nothing...electronics didn't work, ie radio, USB connection
Cons: The staff
Feb 19 2018
Pros: Said by Cincinnati airport, and booked one 35 miles away
Cons: Had to redo reservation and still do not know if I was double charged