Pros: Loved the Mazda 3. Liked the staff, very helpful.
Cons: I pre-paid, including CDW, but was charged for a higher level of CDW, which I had to dispute.
Jun 12 2016
Pros: Rep was very nice. Car was clean
Cons: Price quoted online was not honored at pickup
Feb 24 2017
100$ Cleaning fee?
Pros: Dropped off before opening so no opinion.
Cons: Random $100 cleaning fee with no explanation...
May 17 2017
Cons: we were late due to traffic. They had a car though and we realized that the card used and the drivers license were in two different names (same last name, same account) so they made us call customer service to get that changed and so we changed it in store and cancelled the order and created a new one and literally turned around and handed them the card and they said they gave the car away, even though the whole process took less than 5 minutes. Extremely rude customer service. Girl working wasn't doing anything and yet still wouldnt help. Had to wait to even get acknowledged.
Aug 28 2017
Totally Different Price
Pros: Employee were nice and courteous.
Cons: Was initially happy with the price given through 3rd party online service, however when I get to hertz it was a totally different price especially the insurance cost. Having to pay through Monday, even though drop off was Sunday was not cool. With the numerous technology capabilities today, there has to be a way to allow drop off on a day the facility is closed and not be charge an extra day. The extra charge is just another way of making money ripping off the consumer.
Pros: The location was very close to my house. The attendant was very personable and professional. The car was ready as promised.
Cons: The vehicle appeared a little worn and the engine had minor performance issues, but overall it was clean and certainly functioned adequately. When we told the attendant he said it probably would be removed soon from the rental fleet and sold.
15 travelers who rented a car in Sharonville gave the car agency they used an average rating of 7.0