10.0 ExcellentOct 16 2021
Easy to rent. Upgrade that I didn’t expect or had to pay for. Clean comfortable car..
7.9 GoodAug 4 2021
To inform people more about the Deposit and extra fees that add up for drivers under 25.
8.8 ExcellentOct 6 2019
Max (manager) was very helpful with the rental and there at both pick up and drop off. Good value for the price.
10.0 ExcellentJul 20 2018
good value, great serviceservice was excellent. the car was clean and nice.
3.2 MediocreJul 10 2018
Renting a junker...Hertz staff are nice and on the ball as usual.This and my last Hertz rental were terrible cars. Both car interiors were dirty and clearly had been recently smoked in despite Hertz policy of non-smoking. The previous one's smell gave my wife a headache each day we were in it. The full-size Nissan I just rented which had exterior scratches everywhere had 44,000 miles on it. Shockingly, it drove like it had 144K on it! The list of squeaks, rattles, and mechanical things is too long to list here. I'm not saying the car is unsafe, but it drove like an old jalopy. Actually, it was kind of unsafe because when you floor it to accelerate onto the freeway it will NOT upshift. So, to make it go faster, I had to lift my foot up off of the accelerator to make it shift up to the next gear and then push again! LOL!
2.0 MediocreFeb 14 2018
Bad serviceStaff was rude, refuse to listen to customer and was very unsympathetic to the situation on hand.Will not acknowledge the entire transaction citing corporate policy about using same credit card for both the on line and in the store process . I produced the card and told the staff that the issuing bank had replaced the number with a new one after I made the reservation . Gave the employee both cards and my ID along with the service number to citicards to verify, but the gentleman refused to give me the car as a "pre paid " customer and said I can forget my on line transaction and rent the same vehicle as a walk in customer for double the price . I will never go back to this business ever again ... Will make sure to let everyone know my experience as well.
9.2 ExcellentJul 22 2017
It was a nice car and in good condition. Good on gas - it was exactly what I had asked for and no one tried to talk me into something I didn't want.The people were fine...Christine was really good, but I had to wait over 30 minutes to return my car - there was only one person ahead of me - but Christine was the only employee and she was left to do everything by herself. She had to clean the cars, check cars in and out and answer the phone - which rang constantly! I made sure I arrived about 45 minutes before I had to turn my car in but by the time she was able to wait on me I barely got checked in before my time was up!
9.2 ExcellentJul 17 2017
A Good Vacation1. When I picked up the vehicle, the representative said that I couldn't return it on Sunday, as they were closed. I told him that I already paid and that we would drop off the car late Sunday afternoon when we were back in town. The rep seemed to push to charge me for another day but finally backed off. He said that they would never allow me to return it on Sunday. That was a plus since I had to return to work early the next morning. 2. The vehicle responded well as we drove in the hills of PA. Good gas mileage. I liked the automatic lift gate. 3. The men in the family were comfortable as they both large in stature. 4. I could hear everyone well instead of the whirring tire noise that we would hear if we took my car.1. The vehicle had sport features, which we weren't used to using. We had a couple of interesting experiences with the shift paddles on the steering wheel. 2. It was not the SUV I thought we rented but it sufficed.
7.2 GoodJun 23 2017
Great car, some staff not-so-greatCar was excellent -- clean and ready to go. Unnecessary stress at initial check-out, but returning the car was quick and easy.Initial check-out was bad. Credit card reader didn't work, and rather than try another one (that particular card reader wasn't working), I was told to call the third party I had pre-paid for the rental (Kayak) and tell them I'd have to use a different card. Finally, I went to a different clerk further down the counter who simply ran my card on her card reader and it was fine. The whole encounter added another 15 minutes of unnecessary stress. I had also noticed the customer in front of me having a similar problem with the same clerk.
6.0 GoodJun 2 2017
Dirty CarRoomy, great on gas and was very comfortable for long trips.Car was dirty when we picked it up. After paying over $300 for a rental, I expected the interior to be vacuumed and dusted.