Recent Reviews
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2.0
Reserved Car unavailable: Swap denied
Cons: I reserved a full size sedan. They provided a small SUV. After driving three blocks I called back to swap the car. They said I had to swap at the airport location. Upon arrival at the airport location the manager informed me I could only swap if there were mechanical problems. ( A new policy by the regional manager which neither of the two locations I visited new about - yes I drove to another location closest to the airport only to learn it was not the correct location - they too sent me to the airport location. ) So after an hour of extended driving to swap cars I was unable to swap a car. Regional manager - I have 18 more trips into LAX scheduled for this contract. You lost my business for life with your policy that lacks customer service.
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2.0
Didnt get the car
Cons: I didnt get the car, although I booked it
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10.0
Complete Satisfaction
Pros: The staff at this location are the best. Always friendly, cheerful and efficient with their service. Whether the office is crazy-busy or not they always are on top of things. I've been there several times over the past couple of months and every encounter has been positive.
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2.0
Reserved Car unavailable: Swap denied
Cons: I reserved a full size sedan. They provided a small SUV. After driving three blocks I called back to swap the car. They said I had to swap at the airport location. Upon arrival at the airport location the manager informed me I could only swap if there were mechanical problems. ( A new policy by the regional manager which neither of the two locations I visited new about - yes I drove to another location closest to the airport only to learn it was not the correct location - they too sent me to the airport location. ) So after an hour of extended driving to swap cars I was unable to swap a car. Regional manager - I have 18 more trips into LAX scheduled for this contract. You lost my business for life with your policy that lacks customer service.
review from
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2.0
Didnt get the car
Cons: I didnt get the car, although I booked it
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