Pros: The car itself was pretty clean, ran great, had everything it was supposed to.
Cons: The staff did not show up to the store till almost 30 minutes past opening time, and I had issues with checking out the car. Had to wait another 15 because the manager wasn't there till 45 minutes after opening, and then had to be asked out of the back to deal with me, even though he had been phoned with the issue and knew we were waiting on him. There were no apologies, nothing. They weren't necessarily rude, but there was no effort to make things better or to acknowledge that somehow with 2 employees and a manager on site, somehow none of the three could be bothered to be there on time. I was over an hour late leaving for my business trip because of this.
Jun 8 2017
Hertz was good - Kayak screwed me with the price
Pros: Hertz did a good job with what they did
Cons: The price that Kayak listed wasn't the final price! That amount was charged to my credit card right away but I had to pay another 25%!!! of that when I returned the car. And not because I returned it late or dirty or damaged. Just because the price on Kayak wasn't the final one. There is only one reason why I book with Kayak and not Hertz and that is the cheaper price. Got screwed on that one....very disappointing
Jan 23 2016
Pros: - Extreme friendliness of staff.
- Ability to change payment method upon return.
Aug 19 2016
If you cancel you lose!
Cons: I had to cancel this reservation 2 days before travel as I was very sick. I was told that the money was NOT refundable. I should have never used this search engine and should have booked directly with Hertz. Never again!!
Feb 20 2017
Pros: The rental office at the airport is conveniently located.
Cons: I was not informed that:
a. I needed to get my own transportation from the Airport to the 518 E North Street office
b. that renting the car from the airport location meant additional expenses
c. Poor soft-skills from the person at the counter.
Mar 3 2017
Car was fine, service was not.
Pros: The car was clean and comfortable. Drop off was easy.
Cons: Pick up was in a dark garage so I didn't notice that the hood wasn't completely latched. I noticed this when I stopped 40 miles away. I am very thankful that it didn't come open on the interstate.
Also, we booked the car at the wrong location in Greenville. I know that is our mistake. However, by changing locations the cost went from $60 to $144. I would expect to pay more at the airport, but not more than twice as much. The lady at the desk was more concerned with some "platinum member" she was working on than the customer in front of her (me). She got aggravated when I asked if there was anything she could do about the price difference. I should have just cancelled it at that point and went elsewhere.
Apr 19 2017
Pros: Kindness and effort to please.
Cons: Didn't have the small car I wanted available, few cars on lot to choose from, gave me two upgrades but I didn't want a big car.
Apr 26 2017
Pros: Renting through Kayak I reserved a car to pick up downtown rather than the airport. I'm pretty sure that I searched using the airport name.
May 2 2017
They don't have a clue
Cons: They wanted to charge me more than double the $237 confirmation for a manager special. Told me that I didn't have a rental. I showed them the confirmation email and they said there was no record,HMMM! After about 45 minutes of arguing I was on my way. The Mgr Special was a Focus that howled loudly at 40 - 70MPH. The howling was too loud to talk without yelling. The seats were stained and it didn't look like it had been cleaned(paper and pebbles in the front seat). Also the fuel system had acceleration issues(it bogged down then kicked in). I will NEVER get a manager's special again.
All in all the guy at the counter was incompetent
May 17 2017
The customer service agents were fantastic and very helpful.
Pros: The best customer service. Such as from Mr Bryce White. Very helpful
Cons: About 6 weeks in advance, we reserved a 12 passenger van. Then the day before we were to pick it up they called and said they did not have a van for us. They were kind & apologized but still they canceled on us at the last minute.