Cons: The agent was unwelcoming & very nasty attitude, misleading.. I didn't hv the proper qualifications the 1st day so I told her I would return the very next morning only to get turned dwn again. I've rented the same vehicle from the same place this time last year 2015. I had no problem.. I think the agent just need an attitude adjustment if she's going to be doing public services. I ended up going to Enterprise Rental in Decatur, Ga.
Pros: They pick you up from home to get your rental. Let u print out the paperwork you need for the rental. All free of charge.
Cons: Everything. Booked thru kayak and it didn't explain any of the policies for enterprise. Never book thru a third party. Book with the company!
Sep 26 2017
Reserved a van but no van
Pros: The employees were friendly and they tried hard.
Cons: I reserved a cargo van about one week in advance. There were several locations that said no van was available but I picked the location where the van I needed was available. I got a call a day before the rental stating they did not have a van available. They gave me some other options but none of them would suit my needs. The people were great and they worked hard without success. I've been an Enterprise customer for years, I do not understand the policy of reserving a vehicle and then it is not available.