Pros: Kiosk to check out car was quick way to avoid long line. Cars were clean. Price wasn't bad.
Cons: DON'T RENT A YARIS for freeway driving. Car rattled and struggled over 55 mph. Had to return it and was surprised when agent said - yeah, not great on freeway. THIS IS CA! You can't avoid the freeway! Though we have a HERTZ in my town had to go to airport because it isn't open on Sunday or Holiday. Would have liked to return to another location, would have cost hundreds to do so!
Oct 7 2016
Worse experience ever
Pros: Close to home
Cons: I booked a SUV almost two weeks in advance, but on the day of pickup they had none on site! What's the point of booking in advance and paying? I wasn't the only one complaining when i was at their facility. People were returning cars right away because of engine issues, etc. They drove me to a nearby location (30 minutes) which had a SUV in stock, but it was dirty and had dents. I was already 2 hour late for my trip and i had no other option to take it. And it took them 2 weeks to release the final receipt. Not doing business with Hertz again.
Feb 26 2017
They overcharged me
Feb 28 2017
Customer service person at Newark, CA sucked - her
Pros: *Upgraded SUV
*The manager was good a resolving the problem and responsible.
*Clean Tahoe SUV
Cons: *No pick up from home even though I requested it a week in advance.
*Customer service person put me on hold over 10 minutes.
*Crappy customer service, the kiddies were running the shows.