2.0 MediocreJun 27 2021
The car of my choice was available.I'd sooner rent a horse and buggy before ever I rent a car from this place again! On the web page I reserved the vehicle I selected and paid for collision damage coverage for the two days that I was renting the vehicle but when I got onsite I was told that the rental car company did NOT accept the coverage sold on their website unless it covered 30 DAYS! For a 2-day rental that is clearly ridiculous. Since my credit card benefits did not include the collision damage coverage and my own insurance coverage deductible was not LESS THAN $500 (which is pretty much the industry standard deductible for an automobile insurance policy) I was FORCED to take the rental car company collision damage insurance coverage for an additional $48 which cost was twice what I had already paid for the collision damage insurance coverage that was sold on the web page when I reserved the car on the website that they REFUSED to accept. Further, they took an additional $150 "deposit" to cover any incidentals like gas and cleaning after I returned the vehicle. Their cleaning fee is $100. While on my trip, upon arrival at my destination, I accidently dropped the key fob between the seats and reached down to recover it, where I discovered trash including food particles and a receipt from some chicken shack somewhere in Alabama dated a week before I got the car that had obviously been overlooked when the rental car company claims they "cleaned and disinfected" the vehicle before I took possession! So much for their "COVID" protective measures touted on signs posted all over their car lot! Fearing that the trash would be used by the rental car company as an excuse to steal a $100 cleaning fee from me I've kept it so that I can present it as evidence in court should they try to cheat me out of that money too! Oh, and the collision damage insurance that I bought on their website that they didn't accept I found out is non-refundable once the trip starts! Of course, I found out about this after I went to pick up the rental and got on the road because I had to depart immediately to keep my scheduled business appointments. I was already starting my trip an hour late because of the last minute changes by the rental car company. Overall, I'd rate both the car rental company and the website collision damage insurance company "R"! And the "R" is for a big RIPOFF! The CDW fee that I paid was essentially unearned as it provided no real coverage! And, the deceptive manner in which the car rental forces you to accept their overpriced CDW coverage I'm sure must violate some rule of law or at the very least is unethical! BUYER BEWARE!! BETTER STILL ... BUYER, JUST USE ANOTHER SERVICE, ONE THAT YOU CAN TRUST!!!! THE LIES AND DECEPTIONS WITH THESE COMPANIES STARTED THE MOMENT I LANDED ON THEIR WEB PAGE! I'VE RENTED CARS IN A DOZEN DIFFERENT COUNTRIES ON 5 DIFFERENT CONTINENTS AND NEVER HAD ANYTHING REMOTELY CLOSE TO THIS SCAM HAPPEN TO ME BEFORE! "NEVERMORE"!
3.9 MediocreJun 22 2021
Pick-up was the slowest I have experienced in over 30 years renting cars. Only 2 people ahead of us, but we were there for almost 1 hour! The car was dirty and smelled heavily to cigarette. It was cheap, though
2.0 MediocreJun 1 2021
The staff wasn't outright rude at least.I rented the car for two days. Once I showed up, the staffer said that the rental would have to be for three days, since the car rental place was closed on Monday. He also mentioned it when going over all the other terms of the rental; if I wasn't paying attention I wouldn't have noticed it. When I protested and said that we had agreed for two days, the staffer shrugged and said it wasn't their problem. The staffer wasn't rude or unprofessional, he just didn't care.
2.0 MediocreFeb 12 2021
Nothing did not rent carNot clear on their policies
3.2 MediocreJan 1 2019
Great customer service despite NO carManager and her crew did their best to help multiple people not having a car waiting for them despite having a reservation ...No car waiting us and, when it finally showed up, it reeked of pot. Since there was no other car, we had to take it. We ended up calling them and replacing the car with no problem, but still a total hassle ...
2.0 MediocreAug 7 2018
Mom and pop car rentalIt was close and convenientPoor customer service and excessive rules beyond standard rental companies.
8.4 ExcellentJul 25 2018
The car was in good condition and operated well throughout the rental period.The rental company had no record of the rental; we ultimately initiated a new rental agreement, which resulted in our paying an extra $50 over what was advertised on Kayak.
10.0 ExcellentSep 22 2016
Convenient, fast, and a bargainGot a great deal for a four-weekday rental, close to my home. I was in and out in ten minutes.
2.0 MediocreSep 19 2016
Worst experience with a rentalI called 2 hours before arriving to confirm they had the vehicle. When I arrived they couldn't find the key and after an hour of making me wait said they didn't have a vehicle and blamed Kayak!!!
2.0 MediocreSep 8 2016
I didn't use the rental because they didn't have anymore cars available. I called next car customer service 5 times to get refunded and no one ever picked up . I am infuriated! Will never use again! Absolute bad company and worthless customer service!!!!!