Cons: the quoted price was approimatly 200 $ but i had to pay 345 because of an insurance you "have" to have. the care was ok but needed wayy to much gasloine for its sice.
Nov 14 2015
kayak and Hertz had different prices
Pros: The pick up process in FL was poor. The machine couldn't read my license, the process was impersonal, the $132 kayak value became $455 when the check in person got done. Then when I returned the car it became $262
Dec 5 2015
Pros: Fast and professional on car return billed charges as listed on contract.
Car return took under three minute's!!
Dec 22 2015
Kiosks are ok, but could be better
Cons: I used the new phone kiosk and had trouble hearing Bashir, the young man assisting me. He was very friendly and helpful but I ended up getting the wrong vehicle. The matter was resolved by people there so it all worked out. The kiosks are a nice idea, but you might want to have an audio specialist do something about the background noise from the customer end.
Jan 2 2016
Very bad experience
Pros: Once we arrived the lady said she needed to to a credit check on me. Then said she couldn't rent to me because of my score. Even after I had already booked it with the card she said I couldn't use. Luckily my wife had a credit card to use or we would have had no car at all for our trip. I called during our trip to see if we could change drop off locations to a location closer to our hotel. We were told it would cost over 200$ to change locations. We will never use hertz ever again and will make sure we tell everyone we know about our awful experience
Jan 3 2016
Pros: There were a lot of people to take the cars away.
Cons: It was the day after New Year's so a lot of cars are pulling in at once and there were not enough people there to check people in. So there was a little bit of a back up.
Jan 14 2016
Pros: Counter representative was friendly and efficient.
Jan 18 2016
Cons: They didn't have the right car when I arrived. Waited 1 hour for another car to be dropped off. Car was dirty. Customer service was terrible. Not happy especially since I booked a specific car to travel with my family of five.
Feb 2 2016
Cons: The car was given to us with half a tank but the manager argued with me saying there was nothing she could do and the car should be returned a full tank so she would have to charge me. Then I showed her the signed customer carbon copy saying the tank was 4/8 full and she did not make a remark just kept typing and then said she took care of it. Belittling customer service and I will never use them again.
Feb 29 2016
Pros: We ended up changing our reservation and returning in Key West- also super easy for us to do!
Cons: I asked to rent at FT Lauderdale airport.......however, you did not schedule me there. You scheduled my pick up in the heart of Ft Lauderdale, but that is NOT WHAT I REQUESTED. Then I had all kinds of troubles and it ended up costing me a lot more money. The rental companies told me not to book through you as you "do that a lot to make it look like a better deal" . I used you once and that is more than I should have
Mar 25 2016
Pros: Car clean, new, in good condition. When I had a problem in the garage, staff guy easy to find and helpful
Cons: Took me a while to figure out how to open the gas tank door. A little run down on features might have been nice.