Cons: The reservation was supposed to be for Airport code FLL. That is what I typed in. When I got there, they had me booked at a downtown location, and with no means of getting there. HUGE HASSLE!! They didn't want to honor the original price nearly quintupling the price, but they finally relented, and allowed me to rent for original agreement price.
Jan 30 2017
Cons: That couldn't change drop.off location. By mistake I picked area outside airport and had to pay $25 for a taxi, each way to pick.up and drop off.
Jan 30 2017
Hertz and Kayak stink
Cons: When I made the Kayak I listed FLL as the pick-up location. When my flighf arrived at the airport they said the reservation was for downtown Ft Lauderdale. How was I to know where the location is from the reservation sheet? It did not say it was downtown! Kayak doesn't have a telephone number for reservation problems,
The Hertz people gave me a very hard time switching locations for more than double the price. When I went to get the car they said to go to row A (don't recall the row} and to pick out any car I wanted. There was only one car there and it was all scratched up. Never again!!!!
Feb 6 2017
Cons: Everything- booking was at a site away from airport but implied that it was at airport
Feb 8 2017
upgraded without permission
Pros: Car was nice, drop off was fast & convinent
Cons: Instead of a counter person I was put on a phone at a kiosk. Not a pleasant experience, juggling the phone and digging for my license, credit card, etc.
I reserved a Toyota Corolla sized car on-line. Was asked several times if I wanted to upgrade from Toyota Corolla/similar to an SUV or other larger car. Said no each time. Did not examine the printout carefully at the Kiosk. Got out to the garage and found I had been upgraded to a Toyota Camry - price went up from 138 to 166. By then I did not have time to go back and straighten it out so I kept the Camry.
Feb 11 2017
off airport rental site saves $$ but guzzles preci
Pros: saved at least 130$ on a weekly rental
Cons: many inconvenience$ of getting my own transportation to the rental site
Feb 13 2017
Bizarre drop off location.
Pros: Hertz was good.
Cons: Hertz told me the contract said i was to drop the car downtown fort lauderdale not at the airport. they were nice enough to waive the drop off fee, but this was the first i heard of this and it a could have been a total bummer. how did that happen?
will go directly thru Hertz next time.
Feb 15 2017
Cons: Gold member. Got to counter at 3am. I was first on line, still had to wait for 15 minutes. Counter person was clueless, as was manager. Rude, etc. Car reeked - and that was the best they had. Bill totally wrong.
Feb 22 2017
Cons: first smelled like an ash tray the second car was dirty...
Mar 1 2017
Lousy service and not clean or maintained car
Pros: Staff was pleasant
Cons: The tire pressure light came on as soon as I drove away. Had to put air in tires. This is a pain and unsafe
Car smelled like cigarette smoke, although they said non smoking
No windshield washer fluid in car
Stains in the trunk carpet
Slow service at the pick up location, wasted lots of time trying to get me to buy insurance after I said repeatedly I did not want
Charged me 38 for one hour late drop off, but they were closed anyways..and I had run into traffic accident on highway
Cons: I asked to rent at FT Lauderdale airport.......however, you did not schedule me there. You scheduled my pick up in the heart of Ft Lauderdale, but that is NOT WHAT I REQUESTED. Then I had all kinds of troubles and it ended up costing me a lot more money. The rental companies told me not to book through you as you "do that a lot to make it look like a better deal" . I used you once and that is more than I should have
Mar 25 2016
Pros: Car clean, new, in good condition. When I had a problem in the garage, staff guy easy to find and helpful
Cons: Took me a while to figure out how to open the gas tank door. A little run down on features might have been nice.
Nov 8 2016
Got me from A to B
Pros: The car was clean and got me from point A to B!
Cons: My car wasn't ready at the promised time. As a result, I had to come back and pick it up. Just thankful that I was able to get a car.
Nov 28 2016
Pros: everything went well with the rental
Cons: BUT we thought we would pick it up at the airport!! that is what we plugged in on kayak! when we got there, they said the rental was for the city of ft Lauderdale, not the airport! they would not provide a shuttle to the rental office!! we paid $35 for a taxi!! I will think long and hard about using kayak or budget again!
Nov 30 2016
Cons: 304 $
47$ a day
Jan 16 2017
Pros: I made a reservation, and when I arrived no cars were available. The agent told me a wouldn't be available until a certain time. But the agent worked there magic and was able to get me a better car then what I reserved.
Cons: The fact I had to almost wait a hour to an hour and half. But since I didn't have to wait. There aren't any complaints here.
Cons: Kayak did not book me at the airport! I guess they don't understand where people are. I had to take a larger car for twice the money because it would have been even more if I had to take a taxi to an unknown destination in the city! I won't use kayak again.
Nov 28 2016
Car was not ready at pickup time! Avoid Enterprise
Pros: Nothing, I did not get the car class I reserved and waited for more than an hour after my reserved pickup time to get a car.
Cons: They kept me more than an hour waiting an explained that Enterprise frequently rents mor cars than they actually have. The told me "that's just the way it is."
Dec 30 2016
Pros: Enterprise called me to say they were especially busy so my car would be half an hour later than promised. They had to "accommodate the customers who. Poked months in advance first. " Upon getting there, they told me that it would be over an hour! The same experience happened to my brother two days beforehand!
Jan 10 2017
Ft Laud on E Sunrise
Pros: The people were friendly and tried to make up for having no car upon arrival. They upgraded up to standard.
Cons: Had to wait 1 hour for car while they brought on from another location.
Jan 19 2017
Pros: Loved the fact they prorated the price cuz I only had the car a few hours, much shorter than the anticipated rental while my car was in the shop.
Cons: They could have cleaned and vacuumed the car before renting.
Feb 5 2017
Cons: Website was down, so I could not complete rental. Called customer service phone number, but they could do nothing, because website was down. When I called to rent the next day, price gand increased by $50. I asked to be comped the diffrrence, because website was down. She said no. I asked to speak to suorevisor. She said I would get same answer. So I rented from Budget at same price Enterprise quoted me the night before. I will never use Enterprise again.