Rent a Subaru in Cincinnati

The worst experience I've ever had with a car rental, hotel or restaurant. Manager at Hertz yelled and pointed his finger in my 70 year old wife's face. We paid extra with Kayak to get a gas powered car and were given a Tesla with no option of getting the gas car we had reserved. Hertz gave no instruction on how to use the car such as how to start it. how to lock it, etc. Should at least refund me the difference between the gas and electric car rental price. Hertz surely hurts - never again. Roger

2.0 Poor

Mar 2024

Did not get the rental due to the unruly Hertz worker at the location. Refund requested

4.0 Mediocre

Oct 2023

Shoulda gone with enterprise

4.0 Mediocre

Oct 2023

Upon getting vehicle. Upon starting vehicle, it flashed a message that back tire treading low, needs Maintenace or checked. I asked the gentleman working about it at the exit. He said don't worry about it. 'You should be OK' didn't sound promising. So, I asked the supervisor on duty, he said let's switch your vehicle out. Then, upon turning in the vehicle, the scan person was out to lunch, although 3 able bodies sitting and or standing there said just leave the key in the car and when she gets back from lunch, we will make sure to let her know to scan your vehicle back and email you a receipt. Been over 14 hours since that occurred still no receipt. Concerning that 3 employees can sit and aren't crossed train to scan a vehicle in. Doesn't make sense to me. This is a very sad situation at CVG airport.

4.0 Mediocre

Nov 2022

They charge me $20 for gas when I returned the tank over full.

2.0 Poor

Oct 2022

Hertz didn’t bother to contact me until less than 24 hours prior to pickup to inform me that they couldn’t rent a car to me. My husband reserved the car and used his CC. I tried to use MY debit card and was told Hertz didn’t accept debit cards. ?? When I tried to cancel the reservation with Hertz I was directed to another number to call 🙄 I will not use Hertz again.

Thrifty

7.5

Good

76 reviews

Cleanliness

7.7

Comfort

7.7

Pick-up/Drop-off

7.5

Value for money

7.2

One location in Cincinnati

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Locations in Cincinnati

3057 Terminal Drive

+1 877 283 0898

Monday	06:00 - 23:00
Tuesday	06:00 - 23:00
Wednesday	06:00 - 23:00
Thursday	06:00 - 23:00
Friday	06:00 - 23:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

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2.0 Poor

May 2021

Cons:

I was charged twice for the rental. Once when I booked the rental through CarRentals.com, I paid $301.08 and was told I had to pay a remaining $86.01 at pickup. When I picked up the vehicle, I was charged a full $387.99.

2.0 Poor

Jan 2021

Pros:

Nothing. There was absolutely nothing I liked about this company or my experience.

Cons:

I booked this rental one week ahead of the day I needed it. I called ahead to be sure that I had every document that I needed and the method of payment would be accepted. I was told that I would be able to use my bank card and it could be run as credit (because it has the master card logo on it); just bring my social security card with me as a second form of identification. I have five credit cards in my name and making enough of a payment on one of them to be able to use it for the rental was well within means. However, I didn't think I needed to do that because I was told that I could use my bank card. I showed up to get my rental on the day I was supposed to. I was to leave town the next day at 5 a.m. I was told that, no, I could not use that card and, since I didn't pay my credit card bill enough to cover the cost of the rental, I had no car to use and no one could do anything for me at all. To be clear, I did not have a flight. I was renting the car local to use to go out of town for three days. I did mention this to the person that I called because I have never rented from near an airport before. They told me on the phone that everything would be absolutely fine. I asked twice, are you sure? I was told yes both times. Since it was noon and I needed the car the next day at 5 a.m., it was impossible for me to go to a different company to find a rental. Everyone needs a 24 hour notice. On top of all of it, I drove 35 minutes one way (this took about an hour and fifteen minutes out of my day) and the lady I spoke with when I went to pick up the car was extremely rude. I could not be more disappointed. Very, very bad communication and very, very bad service.

4.4 Mediocre

Sep 2020

Pros:

Thought the price was good until I was told taxes weren’t included

Cons:

Terribly long line to pickup the car

9.6 Wonderful

Mar 2020

Pros:

Staff was friendly and the price was amazing.

9.6 Wonderful

Feb 2020

Pros:

Quick drop off

Cons:

The salesman asked if I wanted to upgrade to a Charger for $18 extra a day so I said no. Then he’s looking over my shoulder as he’s filling out my paperwork and says wow they’re really fixing you up today and I turn around to see a very nice Cadillac sedan pull up. So I was like- for real? Is this an upgrade for free for some reason? He then stated no- just an option. This was very deceptive in my opinion. He was nice but I felt disrespected as though he thought I was stupid. I work for high end businesses in the financial district in San Francisco. I know a bad salesman when I see them. He was nice but pretty sly.

8.4 Very good

Dec 2019

Cons:

Needed a corporate rate. Never received one. Was charged for 3 hours over. Would have been cheaper to keep for a 5 th day.

Avis

5.4

Fair

23 reviews

Cleanliness

5.9

Comfort

5.6

Pick-up/Drop-off

5.6

Value for money

5.9

5 locations in Cincinnati

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Locations in Cincinnati

212 West Fourth Street

+1 513 621 1479

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00
Sunday	09:00 - 17:00

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465 East Galbraith Road

+1 513 761 0862

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

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6525 Glenway Avenue

+1 513 574 2390

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00
Sunday	09:00 - 17:00

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8782 Colerain Avenue

+1 513 245 2187

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00
Sunday	10:00 - 13:00

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9305 Montgomery Road

+1 513 793 7715

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00
Sunday	09:00 - 17:00

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Reviews

10.0 Wonderful

Jun 2023

Nothing except vehicle was out of windshield wiper fluid

4.8 Mediocre

Oct 2020

Pros:

Drop off was easy

Cons:

Car was not cleaned

2.0 Poor

Mar 2017

Cons:

Car selection no available. Dirty car. Long pick up. Bad service.

3.6 Poor

Aug 2016

Cons:

I picked up a dirty car in Cincinnati to take it to mbs airport.When I dropped the car off they asked if I had the miles I said no and they said if you don't nee your receipt you are good.I thought I should just get the miles so I did and the girl at the counter printed me a receipt for double what I was told.I asked the girl why and she said it was because I dropped it off early yes early.She told me that's how third party sites get you.I said what does that mean?She said she would of been able refund my money if I would of went straight through Avis never again will I do that...

288 travelers who rented a car in Cincinnati gave the car agency they used an average rating of 6.3

Rent a Subaru in Cincinnati

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