Reviews for Thrifty in Austin
- All reviews 100%
Sep 21 2016
Pros: The man in the parking garage, who checked over my car for damages before I drove off, did a great job. He spotted many scratches that I did not notice and could have been charged for when I returned it. The car was very clean on the inside and did not have an odor.
Cons: It was confusing to be charged for gas when I initially picked up the car and then to receive a credit when I dropped it off with a full tank. I would have preferred not to have been charged initially, which is what most car rental agencies.do.
Sep 16 2016
Cons: Despite the fact that my reservation was tied to my flight number and the flight was on time, the agent said they gave my car away five hours earlier. He refused to honor my reservation, and offered another car at three times the price. He was actually happy when I said no, and told me he hoped 20 more people didn't show up that afternoon. Luckily I was able to walk over to the National desk and rent a better car from someone who knows how to treat a customer. I know where to rent from now on.
Feb 17 2016
Pros: The man at the counter couldn't have been nicer. No hard sell, no switch. Everything we wanted.
Feb 16 2016
Pros: Liked the price found on line. Liked that it was on-site at the airport and did not have an off-site location. Car rental facility was beautiful.
Cons: Car interior was very stained, but that is o.k. just sad that people when they rent to not take better car of the fabric. My only real complaint was the $20.00 toll road charge add-on. I did not see that information anywhere when making the booking. I told the women at counter I would be only on 71 W and E and 183 N and South only as far as the arboretum area of AUS. She said 183 was a toll and I would have to pay the $20. In fact, I learned from residents of AUS that I was Not ever on a toll area of 183. So felt that was not a legitimate charge.