Reviews for Thrifty in Austin
- All reviews 100%
Sep 7 2017
Never even received my car. Terrible service
Cons: Our plane was delayed and because of that we missed our meet time by an hour for the rental car. When we approached with our reservation the man said, "sorry there aren't any more cars, you are late" as if we had any control over the situation. Because of Labor Day weekend and everything going on in Texas, every single dealership was out of cars. We were stuck at 9pm having to stay the night at a $150 hotel in Austin while we were already booked to stay in a hotel in Waco. The man was not helpful at all and said there was nothing we could do. We will never shop with Thrifty again.
Aug 14 2017
Cons: I selected 6pm to return the car. Somehow Thrifty had it in theor system that I was supposed to return the car at 12pm. Inassume there was a glitch and an automatic refresh on their end. And even though I have been a loyal customer, they charged me around $40 extra dollars, refusing to waive the fee. What a joke! Not going to use them again. Not to mention, the on-site young operations manager was aggressive and arrogant. He literally leaned close toward me and said "they aren't going to wave the fee.", and was horrifically cocky about it.
Jul 9 2017
Austin Texas Hertz
Pros: Loved the car and the staff. Were very friendly and professional. Loved that the car was on site at the airport versus having to be shuttled to a different site. Very easy to return the car as well.
Cons: Didn't like that the car, which I paid almost $30 for gas upfront, was almost empty when I got the car. Apparently they forgot to fill it up which is usually no problem but I was in the city I didn't know. I had to look for a gas station almost immediately and that was rough because it was in an area of town I didn't know and there were very few gas stations. I left two messages with Hertz but never received a phone call back.
May 1 2017
My car was cancelled when I got there cause my plane got in late!
Pros: They offered me a smart car that could travel 15 miles and no room for anything or a seven passenger van! That I could not drive. Then they sent me to Payless. Also the price quoted was much higher with a $100 tax fee. It was as unpleasant as it gets - at least so far.
Cons: Cancelation of my car for the weekend,and tricks on pricing. Internet says one price per day and then there is a $100 tax. I also didn't rent from Thrifty- so nothing to like.