Book Thrifty car rentals in Austin

Reviews for Thrifty in Austin

Recent reviews

Traveler rating

Excellent

26

Good

15

Okay

14

Mediocre

19

Poor

0

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car was cleancustomer service

get the carcar smelled

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friendly staffcar was dirty

great pricepick up and drop

per day

7.6

Pros:Everyone was nice and the process was easyCons:I made the reservation on line (the mother) using my credit card. The confirmation said the driver would have to present license and credit card at pick up (which was going to be my adult son). When we picked the car up we were not allowed to do this without paying extra to have him be the driver. We were told because the reservation was in my name I had to be the first driver. If the on-line reservation would have stated this we would have had him make the reservation. Seems like you could have been more accommodating at the pick up time. Not sure why it makes a difference whose name is on the reservation.Reviewed Jan 6 2020

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6.8

Pros:Very friendly people especially at the pickup and dropoffCons:First I wanted a car with a navigation system, after 45 minutes at pickup we figured out that the car did not have navigation, then too late an behind schedule had to leave. This created a lot of issues on my trip having to navigate by cell phone.....major problem. Second spent 3 hours on the phone with multiple calls trying to determine if I could drop the car at Hobby Houston at 4am....called and called and called again. Will not rent from Thrifty in the future.Reviewed Nov 28 2019

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5.2

Pros:The car was clean but also Gas tank was not full at pick upCons:Be prepared to wait in line at the counter for at least an hour before getting your rental. Counter guy says we have a choice & we go out to get our car and we don’t have any selection. The staff outside did not provide us undivided attention & lacked customer service. The exit gate guy took our key fob and did not return it upon us leaving the gate. Luckily we figured out the fob was missing before leaving the premises & turned around. At return it seemed to be such a hassle to close out my rental due to agent nowhere to be found. I wanted to confirm my charges due to the horrible service at pick up and I had to take a picture on my phone from the guy’s tablet as a form of receipt. This location lacked customer service and coming from a formal rental car employee, I know what is expected from these people and traveling all day the last thing you want is a bad rental car experience.Reviewed Nov 26 2019

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10.0

Pros:Staff did NOT try to oversell!Reviewed Nov 18 2019

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2.8

Cons:The car smelled like vomit then broke down halfway through the rental period. To remediate this, Thrifty asked me accompany a tow truck driver to a location 40 minutes away. Instead, I chose to end my rental. Since then I haven’t been able to get any information from Thrifty regarding a refund. Very frustrating to deal with their roadside assistance, customer service, and the local franchise.Reviewed Nov 1 2019

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2.0

Cons:Clerk was at restroom. I had to rent from Budget at a higher price.Reviewed Oct 16 2019

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2.0

Pros:There was someone at the desk.Cons:The fine print and details of reserving a car are horrible. Customer service was very lacking, really no help in resolving me issue what so ever, besides trying to uncharge me for a different car.Reviewed Sep 28 2019

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9.6

Pros:Everyone was super friendly and helpful. Pickup and drop-off were easy.Cons:Only negative was the washer fluid was empty, otherwise great experience.Reviewed Sep 24 2019

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10.0

Easy pick/up droff off - new car.Pros:Clean new car. Austin Airport easy pick-up drop off.Cons:Married spouse is not automatically included as driverReviewed Sep 22 2019

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6.0

Pros:Relatively painless.Cons:The charge ar sign up was to be $94. But I was billed $111 — even tho there were no extra charges, and the car was returned full. Not very fair.Reviewed Sep 5 2019

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10.0

Pros:The rental center at the Austin airport is amazingly convenient as it is directly attached to the airport. TCons:We had reserved an SUV but they did not have any. They offered us a minivan or pickup truck for the same price which worked out ok.Reviewed Jul 22 2019

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8.0

Cons:I have traveled to Austin and rented cars. Thrifty has been my only one that charged extra for a toll tag. Others provided the tag and the tolls showed up on your credit card. Thrifty was $35 plus tolls. Unfortunately, I didn’t know this until I got to the counterReviewed Jul 11 2019

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• Has the Thrifty rental car policy in Austin changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Thrifty will continually update its policies accordingly. Please contact Thrifty directly for the latest information. You can find up-to-date information on the coronavirus response of Thrifty here: Coronavirus (COVID-19) update from Thrifty

• How much does it cost to rent a car from Thrifty in Austin?

  On average a rental car from Thrifty in Austin costs $92 per day.

• What is the most popular rental car from Thrifty in Austin?

  Luxury (Mercedes-Benz SL or similar) is the most frequently booked rental car type from Thrifty in Austin.

• How many car rental locations does Thrifty have in Austin?

  Thrifty has 1 rental location in Austin. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Austin Bergstrom airport (AUS)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Austin Bergstrom airport (AUS)?

  Yes