Book Enterprise car rentals in Austin

Reviews for Enterprise in Austin

Recent reviews

Traveler rating

Excellent

24

Good

1

Okay

6

Mediocre

7

Poor

0

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car was greatgreat experience

get the cargreat price

car availableairport location

pick up and dropgreat customer

staff was very helpfulcustomer service

great service

10.0

Pros:Easy peasy, grateful for the extra care to be safe with covid risk and staff was awesome!Cons:Nothing- perfect!!Reviewed Jun 21 2020

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10.0

Pros:YesReviewed Jul 3 2020

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5.6

Pros:YesCons:The AC stopped working less than halfway to my destination. I had to change the vehicle.Reviewed May 15 2020

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6.8

Pros:Service Reps at I 35 location were friendly and helpful over the phone and in-person.Cons:My car had a bunch of duct tape marks all over the car on every door.The girl said it was just leftover from the factory. OK, well, CLEAN IT! get the residue off before renting it out to people- those marking show that you dont care, you just want to rent the car out. It seems there is miscommunication between the enterprise locations, because the guy (early 40s' dark hair, potbelly) at the Austin Airport rental desk was rude and aggressive. I told him i wanted some price quotes because the location on I 35 doesnt offer pickups and he argued with me for a good minute about it- saying that they offer pickups and i was wrong, even though i had JUST talked to them on the phone and they said they dont do pickups! The car needs to be serviced and checked before being rented out because it kept veering to the right while driving.Reviewed May 30 2016

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10.0

Pros:Staff was amazing during pick up and drop off. The car we rented was perfect no issues -excellent service provided.Cons:Great job especially during this time.Reviewed Oct 29 2020

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10.0

Great ExperiencePros:When they got to the airport, I realized I had booked the wrong pick up location. I was supposed to pick up the car in town instead of at the airport which is why I got such a reasonable rate. But when I explained situation to the manager, Justin, he matched the rate I was originally quoted which I was very thankful for, especially since I was traveling with a baby. We also got an amazing car, an SUV, which was an upgrade from the full-size vehicle we had reserved. Overall we had a great experience and I will be renting from Enterprise again.Reviewed Oct 8 2018

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5.6

Pros:Drop off in vegas was easy and staff was kind helpful.Cons:Pick up process in Austin was poor. Agent just said follow me. He walked around vehicle and then said i could go. He did not do a vehicle check with me meaning confirming there are no damages. Didnt tell me where keys were and did not ask if i had questions regarding vehicle functions. I had to go get him and ask where keys were. At that point the agent made me feel rushed and as if i was an inconvienence not a customer. I had to fingure out how to use lights, cruise control ect. I had never driven that car before so perhaps the agents should be mindful of that.Reviewed Sep 8 2020

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2.0

Pros:NothingCons:When i booked the reservation i typed in AUS for Austin airport the first item that popped up was offsite. did not realize it was off site until the day off and on site was out of cars. ended up paying a lot more. Kayak automatically booked my reservation when i was just trying to see the total costReviewed Nov 9 2020

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10.0

Pros:Pleasant staff. Quick check out and check in process.Cons:Nothing to add.Reviewed May 3 2020

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5.2

Pros:N/ACons:If I reserve a sub-compact or economy car, then that is what I want and expect --- and not to to be 'up-sized' to a bigger car - regardless of rate. Valuable vacation time was wasted on this issue. Honor the reservation !Reviewed Sep 3 2020

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7.2

Pros:Stuff was friendly, processing was quickCons:I made a reservation for Mitsubishi Mirage, but they made me take Chevy Spark. The Mirage has standard seating for 5 passengers; the Spark can only carry 4. The Mirage Hatchback has 3.2 cubic feet more passenger volume than the Spark. I am not going to use Enterprise car rental next time.Reviewed May 15 2020

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2.0

Pros:NothingCons:They could have actually had a car for me to rent instead of taking a reservation and leaving me stranded.Reviewed Apr 25 2021

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• Has the Enterprise rental car policy in Austin changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• How much does it cost to rent a car from Enterprise in Austin?

  On average a rental car from Enterprise in Austin costs $60 per day.

• What is the most popular rental car from Enterprise in Austin?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Enterprise in Austin.

• How many car rental locations does Enterprise have in Austin?

  Enterprise has 20 rental locations in Austin. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Austin Bergstrom airport (AUS)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Austin Bergstrom airport (AUS)?

  Yes