Reviews for Enterprise in Austin
- All reviews 100%
8.6/10 Excellent
Based on 104 reviews
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8.4
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8.2
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8.1
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8.0
Recent reviews
Most recent
8.0 Excellent
Full-size
Jul 5 2017
easy drop off close the the airport.
Pros: Staff were helpful.
Cons: Not sure which line we should get in to return the car.
5.2 Okay
SUV
Jun 6 2017
Pros: I got the vehicle that I wanted to drive and it was clean and ready to go
Cons: Since I wasn't coming in off a flight, I had a friend drop me off at the garage by the enterprise office. They wouldn't check me in and instead I had to lug all my stuff over to the airport, check in there and then come back again. Really poor start to the experience. Also, the fee they charged for picking up and dropping off at different locations, both airports, was about 1/3 of the total cost....crazy expensive for a 2 day rental between Austin and Houston. Next time I am going to consider flying, it would be cheaper.
10.0 Excellent
Full-size
May 19 2017
Pros: Everything was great.
10.0 Excellent
Full-size
Apr 14 2017
Pros: Drop off couldn't of been eaiser. The gentleman with Enterprise that helped us was outstanding.
9.6 Excellent
Economy
Apr 7 2017
Reliable, friendly and efficient!
Pros: Although I showed up a bit early to pick up the car, no problem.
Car clean and as advertised. Drop-off easy and quick although there were a lot of people.
2.0 Mediocre
Economy
Mar 29 2017
Horrible experience in picking up my car from Ente
Pros: They told me they didn't have a car for me when I showed up to pick it up at 2:15pm on Sunday. Told me they may not be able to get me a car by the time they closed (3pm on Sunday), because they ran out of cars as a result of people not returning them when they were supposed to.. They told me to call another location in the city to see if they had one. I asked them to do this for me, and they wouldn't. When I did, the other city location did not have cars to rent either. There were 10 other people experiencing the same problem. At 3pm, they told us all to get into one of their vans and that they would transport us 30 minutes away to another location that had cars. When I got there, they provided me with a Hyundai Veloster, which is a compact car even though my reservation had it confirmed with an intermediate car. Moreover, this car was very dangerous to drive as a result of its extremely limited visibility in the rear and the sides. Not only did I had to drive my car 30 minutes out of the way as a result of this inconvenience, but I also used my gas to do so. Never had an experience like this before and I have been renting cars for more than 35 years. Very unprofessional.
10.0 Excellent
Minivan
Mar 27 2017
Pros: Very easy to reserve the car using this search engine.
10.0 Excellent
SUV
Mar 21 2017
Pros: I needed to change my drop off location in Austin from my reservation and it was no problem. Very happy with my drive from Tucson to Austin and the van was perfect for my needs and the price was right. Would use Enterprise again!
10.0 Excellent
Intermediate
Mar 8 2017
Easy rental process
Pros: Very easy pick up in Austin and drop off in Dallas (DFW)
5.2 Okay
Intermediate
Feb 27 2017
Cons: Car seats were stained. Car had 33,000 miles and destroyed suspension
10.0 Excellent
Compact
Feb 25 2017
Cons: I wish I could reserve a specific car
10.0 Excellent
Minivan
Feb 21 2017
Pros: Met family in Austin and was able to fit everybody in the vehicle with luggage. Nice driving a new care
10.0 Excellent
Economy
Feb 21 2017
Upgrade
Pros: Ben at Enterprise gave me a free upgrade and made my trip that much better. Also the check in and drop off process was so easy
Cons: N/a
6.4 Good
Intermediate
Jan 16 2017
Not a good experience.
Cons: Car was in poor condition. Multiple windshield dings, dents, and the bumbper was not attached completely!
10.0 Excellent
Full-size
Jan 15 2017
Excellent Experience
Pros: Clean newer vehicle - great customer service - extremely easy process
Cons: The location of the rental car companies in proximity to the airport -- quite a walk.
8.0 Excellent
Compact
Jan 8 2017
Austin Enrterprise managers were very friendly and
Pros: The staff was very helpful with trying to help adjust the price to match our reservation. In the end they were unable to do so, but they really did try and I appreciate that
Cons: Because they were out of group they were unable to adjust our rate to match our reservation. It was not their fault, but they were unable to fix it.
10.0 Excellent
Intermediate
Dec 28 2016
Great Service
Pros: Easy pick up, cheap upgrade and easy drop off. Couldn't ask for more.
4.8 Okay
SUV
Dec 21 2016
Car too small
Pros: I wanted an SUV and they gave me a Fiat. Adults could not fit in the back seat. Way too small.
8.0 Excellent
Full-size
Dec 19 2016
Cons: No Bluetooth connectivity
6.0 Good
SUV
Dec 17 2016
Pros: Friendly staff...arrived very late...they stayed open until I got the vehicle.
Cons: Did not have vehicle that was rented. Tried to give me huge 8 passenger vehicles in its place. Ended up spending $20 more a day for a reasonably sized rental.
10.0 Excellent
Compact
Dec 9 2016
Agent was excellent
Pros: The agent who processed my rental really was awesome. He made the process really smooth.
10.0 Excellent
Economy
Dec 6 2016
Pros: The staff was really nice and helpful, especially Kathy!
Cons: young driver fee at 22 years old. I have a perfect driving record, yet still get charged a young driver fee. Makes no sense. Maybe re-think this policy for people with perfect driving records.
10.0 Excellent
SUV
Dec 2 2016
Rental Car at Enterprise at Austin Airport~
Pros: The car was clean, responsive and perfect for our needs~
Cons: that we don't own it! :)
10.0 Excellent
SUV
Dec 1 2016
Pros: GREAT customer service.
9.2 Excellent
Intermediate
Nov 30 2016
Long Trip
Pros: It was super easy to return the car! I enjoyed the actual procedure.
Cons: The return process was a little rushed with the associate, as i had some questions. I went back twice to speak with another associate to seek some guidence.
2.0 Mediocre
Intermediate
Nov 26 2016
Dishonest
Pros: They gave me a car with less than a quarter tank, signed me up for insurance I didn't order, and tried charging me for satellite radio I didn't use. After two phone calls and a visit to the rental office, I finally got it sorted out. I won't be using them again.
Cons: They gave me a car with less than a quarter tank, signed me up for insurance I didn't order, and tried charging me for satellite radio I didn't use. After two phone calls and a visit to the rental office, I finally got it sorted out. I won't be using them again.
10.0 Excellent
SUV
Nov 18 2016
Great service
Pros: They were still open, we were delayed in our flight, but they stayed open way passed closing.
Cons: All good
8.0 Excellent
SUV
Nov 15 2016
Pros: Relatively cheap upgrade
Cons: Car smelled of smoke.
Slow getting car.
6.8 Good
Economy
Nov 6 2016
I dropped off a car and left.
Pros: Dropping off the car and leaving.
6.4 Good
Full-size
Nov 1 2016
Misrepresented quote
Cons: We were quoted $182 with taxes and fees and ended up paying an additional $200 in taxes and fees for a total of 380. Would never have agreed to pay that much money up front
7.6 Good
Full-size
Oct 26 2016
Pros: Waited an hour for vehicle to show up. Finally given a smaller car with a slight reduction in the price.
Cons: Staff was friendly and apologized for delay.
2.0 Mediocre
Compact
Oct 25 2016
They didn't have record of my reservation!!
Pros: I was stuck taking a $75 cab to and from my hotel because they weren't able to locate my reservation.
10.0 Excellent
Economy
Oct 25 2016
Service that you wish every company had!
Pros: Extremely friendly staff! Car was brand new and worked great for my needs!
10.0 Excellent
Compact
Oct 23 2016
Pros: Very quick and friendly.
10.0 Excellent
Economy
Oct 18 2016
The. Fastest. Dropoff. Ever.
Pros: It literally took less than a minute. It actually took us longer to take our luggage out than to check out.
Cons: Not much.
9.6 Excellent
Full-size
Oct 17 2016
Pros: Nice folks working there..
Cons: I had to wait 15 min to get my reserved class of car because it was being used to pick up someone else... Seemed like suboptimal timing.
8.4 Excellent
Compact
Oct 15 2016
All I did was drop off the car so...
Pros: This part of the review doesn't make sense. Needs an n/a button. The drop off was easy, orderly, and friendly. They helped me make sure that I wasn't charged extra because of the delay in getting the car to me.
2.0 Mediocre
Economy
Oct 13 2016
Cons: Garbage experience. Ended up renting from a different company.
6.8 Good
SUV
Oct 2 2016
Cons: I was accused of smoking at drop off because there were pre-existing cigarette ash marks in the car.
10.0 Excellent
Standard
Sep 18 2016
Cons: N/A
10.0 Excellent
SUV
Jun 16 2016
The car was great and the service was prompt.
Pros: There was no hassle at all. They checked my ID and credit card, and promptly brought the car around.
8.0 Excellent
Economy
Apr 9 2016
Very good except hard sell for insurance, no trunk
Pros: Timely, friendly staff. Car in very good condition. Easy return.
Cons: Hard sell at check out for insurance marred what was otherwise a very positive experience.
Our rental vehicle didn't have an enclosed trunk (it was a Nissan Versa), which seems a bad choice for a rental fleet vehicle. Didn't cause any real problems, but did require us to change our plans one day to avoid having to leave luggage visible in the car.
10.0 Excellent
Compact
Mar 29 2016
Pros: Very quick and easy. Car upgraded.
Cons: Upselling insurance and the like.
10.0 Excellent
Full-size
Mar 8 2016
Excellent
Pros: Ease of service
Cons: The choice of cars was a bit limited.