10.0
Drop off was very hectic. First time to Huoston airport. Tried to return the car quickly as I had a flight to catch . Couldn't locate budget easily. It took me 40 minutes to figure out where exactly they were. I wish if there were clear instruction of their drop off location rather than the address they provided which accommodates dozen more rental brands. However , pickup in Austin was hassle free and exceptional.Reviewed May 14 2026
review from![kayak]()
2.0
Absolutely terrible experience the other day at this site. The Budget counter was unmanned. Sign stated to use the Avis desk, which only had one rep on duty. Significant line/wait. I was in line for 45 minutes waiting for a car, and after finally getting a car assignment, went upstairs to find that another patron had been given the same car, forcing the other patron to go BACK into line again. I returned the car with a full tank of gas and was still charged 31.97 for fuel service. I will never, ever, rent from Budget ever again.Reviewed Apr 30 2026
review from![kayak]()
4.0
The line to pick up the rental was unreal. Under-staffed, and it took well over an hour to pick up the vehicle. And the cost was too much for a small SUV.Reviewed Apr 21 2026
review from![kayak]()
2.0
They didn’t have any cars available once we arrived to pick up and claimed they had no way to contact me although they themselves emailed me earlier that morning asking if I was “ready for my pickup”…. Clearly I was and they weren’t. Absolutely abysmal nightmare situation regarding a car rental reservation made 3 months ago that fell through during holiday travel due to their fault entirely.Reviewed Nov 29 2025
review from![kayak]()
2.0
45 minutes wait in line Half mile walk to carReviewed Oct 31 2025
review from![kayak]()
10.0
The Avis service agent who helped me was delightfully helpful. My car was an excellent value. The only curious aspect of my rental was the QEEQ online platform experience, as I did not understand in advance that that platform was the online platform for Avis and Budget, so better communication needed there. Otherwise, excellent experience.Reviewed Oct 19 2025
review from![kayak]()
4.0
It was Thrifty. the car was so small, and it had many blind spots.Reviewed Oct 10 2025
review from![kayak]()
2.0
You could disclose on your website that you only accept Major credit card. I have rented from other companies and have been able to use my bank supported debit card as a major credit card. I was out the cost of an uber driving to pick up the car I had confirmation for to rent. And then then cost of an Uber returning home after being denied the rental all because the website didn't disclose that bank supported card were not accepted. The counter person was super friendly and apologetic about the situation.Reviewed Jun 25 2025
review from![kayak]()
8.0
Wait time at rental counter to get vehicleReviewed Jan 8 2025
review from![kayak]()
2.0
Terrible, the line was very long and they only had one agent. They did not have my car ready and I had to wait many hours to get one.Reviewed Jan 1 2025
review from![kayak]()
10.0
After a rescheduled flight, I didn’t know if I’d be able to get a car for the solar eclipse, even though I’d booked months before. But they got everything squared away, sending us off in a Dodge Charger. 😎Reviewed Apr 13 2024
review from![kayak]()
10.0
The customer service was great at both my pick up and drop off location but the car could have been cleaned better before giving it to a customer.Reviewed Jan 5 2024
review from![kayak]()