Reviews for Budget in Austin
- All reviews 100%
May 22 2017
No customer service
Pros: The car itself was clean and exactly what I had requested.
Cons: My return time of the car was listed incorrectly, so I asked the Budget representative to change it in person and she said she couldn't. Tried modifying my reservation online, and it would not allow me to change the drop off time. After trying to call Budget at the Austin airport location 4 days in a row, numerous times a day, no one would ever answer, so the call kept being directed to corporate. After being directed to corporate no less than 20 times, they finally gave up and told me if i can't get hold of the Austin location, just drop off the car whenever and get charged late fees (> $100) ... how can Budget corporate not change my return time by 3 hours? And why would I ever be charged late fees when the return time was listed incorrectly? Terrible and unavailable customer service.
May 16 2017
Pros: Very simple and straightforward
May 14 2017
Pros: Nice, helpful staff
Cons: It's outside Budget's control, but the drop -off location was terrible - no personal vehicles allowed inside the perimeter. So how is anyone supposed to accomplish a vehicle return when your personal "chase" vehicle isn't permitted within 1/2 mile? Ridiculous!!!!
May 8 2017
Thank you Austin
Pros: The pick up location was located immediately in front of the airport. The check out process was quick and friendly.
Cons: The Volkswagen Passat had loose front end handling. Overall it was a good car.