Reviews for Budget in Austin
- All reviews 100%
Oct 26 2016
Ok but not great
Pros: Price and speed of service
Cons: Not the car i wanted but it was the only option
Oct 3 2016
Terrible Service at Pickup
Cons: The employee at the pickup counter was rude and spent the entire time I was there working on his cell phone. He offered me an upgrade which I declined but he did anyway so when my total came up it was twice the amount I had reserved via Kayak. This was likely because he constantly worked on his cell phone the whole time I was talking to him and while he was using the Budget computer. He then had to redo the whole rental agreement. He then sent us to the wrong car and when we tried to leave we had to return the car and start over only to be directed to the wrong car again! I asked to speak to his manager and he refused to let me. I eventually had to go to the Avis counter, which is apparently comanaged with Budget in Austin, to get the correct car from another employee. No upgrade or discount was offered.
Sep 20 2016
Cons: the insurance i purchased through was worthless they would not even acknowledge it. feel like i was taken advantage of by you,
Aug 27 2016
Fuel penalty charge
Cons: Outrageous fuel charge for not being able to refilling the tank before drop off to catch a plane. 3× the cost of fuel.