Reviews for Hertz in Austin
- All reviews 100%
Oct 26 2016
Pros: The experience was great overall.
Cons: The child's car seat was fully functional but very difficult to install.
Oct 23 2016
Bad service and upsells galore
Pros: Clean and comfortable and in good working order
Cons: They had me dropping off in the wrong state and charged me 150 dollars more to drop off in Austin. Customer service people were not helpful and angry. Vehicle was not a full size SUV as requested. Had indicated I wanted insurance when reserving but was told it wasn't included. Additional fees to add drivers. Ended up being 1130 dollars for 4 days. Online estimate was 760.
Sep 26 2016
Pros: The vehicle was clean inside. Paperwork was quick.
Cons: The vehicle had several major dents and scratches. I was charged an additional $40 than the prepaid purchase for "taxes and additional fees." That's over 50% of the original quote. I didn't like how they told me to pick a car from the lot and mark the paper for damages myself then drive it to the gate to have them reinspect it again.
Jun 30 2016
Cons: Customer service was bad. Called for timings for drop off. Customer service gave wrong information. Drop off had no after hour service. But I was told otherwise