Book Hertz car rentals in Austin

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Reviews for Hertz in Austin

  • All reviews 100%
7.3/10 Good
Based on 128 reviews
  • 6.9
  • 6.6
  • 5.8
  • 5.7

Recent reviews

Most recent
    10.0 Excellent
    Compact
    Jun 20 2017
    Pros: Friendly staff. Convenient pick-up and drop-off. Clean cars.
    Cons: Very small office and limited staff so service is slow if there are multiple customers at this particular location.
    4.8 Okay
    Compact
    Jun 4 2017
    Worst Experience
    Cons: I added the navigation system to my order as I am not from Texas and had several meetings to attend in various places. The afternoon of my first full day of the rental I'm going down the highway and it shuts down, never to be powered up again. So I'm on a highway in a state I don't know heading to an important meeting and now have no idea where I'm going. It was extremely frightening and I was 30 mins late to my meeting. I call Hertz and get the party line that they will refund my GPS fee but that is all they can do. Hello?! Of course you will refund me for something I wasn't able to use anyway!!! When I returned the car I asked to speak with a manager and was refused, a clerk let me know that Hertz had done all they can but it's a Gamin product so it's not their responsibility if something goes wrong. That response blows my mind, you sell me a products and get the money for doing so but if it malfunctions I'm on my own tough luck. Highly unprofessional and inexcusable.
    3.6 Mediocre
    Compact
    Jun 1 2017
    Pros: not much
    Cons: $600 in holds on my credit card AFTER the car was turned in. Still no bill 4 days after car turned in. 20 minute wait on hold to speak to anyone and then they lied and said it would be resolved. Still not resolved. Never again with Hertz. Never.
    6.0 Okay
    Intermediate
    May 31 2017
    Insurance
    Pros: Clean car, unlimited miles. Easy drop off.
    Cons: I bought collision insurance through Kayak. Herz could not view this policy when I arrived to the counter. I wound up buying an extra liability insurance through Herz, paying an additional $80. I would liked to have heard, "Well Sir, since you already bought insurance, there is no need to purchase anything extra with this rental." Instead I hear, "Well if you wanna drive out of here without insurance, that's your problem." Why does renting a car have to be so complicated?

Where can I find Hertz car rentals in Austin?

6705 Hwy 290 West Ste 603, Hertz car rentals

Address

6705 Hwy 290 West Ste 603

Phone

+1 512 358 7932
Hertz