Avis Car Rentals in Austin from $32/day

6.0 Okay

Economy

Aug 7 2017

Pleasant service; not-so pleasant vehicle.

Pros: Agent was polite and didn't do the standard fear-tactic with the insurance; it was just a simple explanation about coverage prices. Drop-off experience was just as friendly. The tech made sure I received my fuel refund; otherwise I would have just walked away not realizing I had pre-paid.

Cons: The car's air-conditioner only worked in the maximum setting. If I wanted to be cool it needed to be on full-blast (first world problem) Also there was a half-eaten Mott's Applesauce cup in the cup holder with a silver dinner spoon. My only guess is that one if the techs had lunch in my car or it wasn't cleaned from the previous renter.

10.0 Excellent

Intermediate

Jul 7 2017

Pros: Very friendly and helpful. Young man that checked us in, gave us a ride in his personal car 5 miles down the road to a Budget truck rental center. Thank you!

2.0 Poor

Economy

May 18 2017

Did not have a car for me. Left me stranded at airport.

Pros: Nothing.

Cons: I reserved a car online to drive to Lubbock after learning my father had passed away. I live and work downtown Austin, so I do not own a vehicle. I had a friend drop me off at 11 pm; I planned to drive all night to get to my mother as soon as possible. I waited for 30 minutes for a representative to come to the desk. Then they did not have a car for me after I reserved online. The woman was rude and snippy. All the other car rentals were booked as well. I was stranded at the airport with my suitcases. Worst experience with car rental (or lack thereof) ever.

5.2 Okay

SUV

Apr 25 2017

Cons: We were scheduled to pick up car at 7 pm. Arrived a few minutes early and waited in line until after 8 pm to pick up car. Avis had two employees actually working, and a row of about 10 work stations with no employee to work there. Poor staffing levels set us back an hour and ruined the first night of our trip.

2.0 Poor

Economy

Apr 17 2017

The car smelled

Cons: I had to drive a car for a week that smelled like a urnal. I was really disappointed in how Avis handled the situation.

10.0 Excellent

Minivan

Apr 3 2017

Great service and price

Pros: Sal at the Austin Airport Avis was beyond amazing. Super helpful guy and made sure I got the best rate possible. Thanks again Sal!

2.0 Poor

Economy

Mar 8 2017

Furious. Never reserving anything with Kayak again

Pros:

Cons: I specifically made sure that I reserved a car from the AUS airport but upon arrival learned it was moved to an Avis 20 miles from the airport!

2.0 Poor

SUV

Feb 28 2017

Pros: You made a rental that was not at the Airport but somewhere outside. As such was useless to us as we do not know the layout of the city or how to get there. Avis did accommodate us and supply us with a vehicle at a higher cost.

Cons: See report

4.0 Mediocre

Economy

Feb 2 2017

Giant f---ing scam

Pros: The car was decent, it ran. The line at the pick-up location was not long.

Cons: The agents at drop-off were too busy chatting with each other to check my car back in, it ended up getting checked in 6 hours later when I called them to make sure they checked it in. They added the fuel service option automatically, even though I rejected it when I picked up the car, the car was driven more than 75 miles, and I filled up the tank. This company is just a total scam. Three calls later and I've managed to get the charges fixed, back to the original amount. What a giant waste of time.

2.0 Poor

SUV

Jan 14 2017

Not all honor the same price

Cons: I unknowingly reserved a rental at another Avis center approx 10 miles away and when I got off the plane the airport Avis would not honor the same price and they could not come close to what I was quoted

6.0 Okay

Economy

Jan 9 2017

Cons: Could not get a hold of customer service!

4.0 Mediocre

Economy

Dec 31 2016

Not at airport.

Pros: Avis Airport rep was able to help me but had to pay $20.00 more than original quote.

Cons: Car rental was supposed to be at the airport but was off sight.

7.2 Good

Economy

Nov 27 2016

Not easy to make changes, rates jacked up each tim

Pros: Car was fine, except for dirty windshield and smeary windshield wipers. Had to stop at a gas station to scrub the windshield.

Cons: My travel plans changed and I had to make changes to the rental. It wasn't easy to cancel my first reservation; despite trying online and on the phone to cancel, Avis still called me on the day of my original reservation asking where I was! The price went up astronimically when I made changes.

4.8 Okay

Full-size

Nov 6 2016

Cons: Ripoff - not up front on cost

4.8 Okay

Standard

Oct 28 2016

Wrong location, didn't get promised price, hated t

Pros: Avis provided a car on-the-spot despite Kayak getting the location wrong and the price wrong. The car was comfortable enough

Cons: I didn't like the fact that 1) Kayak didn't really supply the car from the airport location, but some other off-site lot nearby; 2) the price I had to pay was double what was promised by Kayak; 3) I had to settle for a goofy car - a "Juke" that had a blind spot the size of Nebraska and a driver seat I could never get quite right. I won't be using Kayak to tent a car ever again

10.0 Excellent

Economy

Oct 18 2016

Ford Fusion Knocked My Socks Off

Pros: Wow! The Ford Fusion Hybrid was an amazing car to drive! The dashboard was a wealth of information!

2.0 Poor

Compact

Sep 8 2016

You lied to me.

Pros: Nothing. Even though your confirmation told me to pick up and return to the Presidential address on the airport grounds, I was told I would have to go to a different off site Avis location on highway 71. There were no free shuttles so I would have to pay $40 for a shuttle one way.

Cons: I had to pay $100 more to get a car from the airport Avis location and they had very little to choose from at that late date. You sent a confirmation with the wrong location address and I would have had to pay $40 to be shuttled there. I WILL NEVER USE YOUR COMPANY AGAIN!

10.0 Excellent

Compact

Aug 29 2016

Friendly staff didn't wait too long

Pros: Super friendly straight forward transaction

Cons: Maybe show more features how to use car - windshield wiper, ax but he was the only one working with customer behind me

5.6 Okay

SUV

Aug 29 2016

Fees

Pros: The storefront was in Walmart and there was no waiting when I went to pick up the car.

Cons: There were out on fees for everything colon XM Radio, vacuuming it out if it was extra dirty, and toll road fees.

9.6 Excellent

SUV

Aug 29 2016

K

Pros: Associate at the deck wax very friendly. I was in and out in five minutes both times

Cons: Nothing

10.0 Excellent

SUV

Aug 25 2016

Pros: Service was absolutely excellent! They had the perfect car for me. The car performed beautifully. ...just what we needed. I even got a ride home and a tattoo artist referral out of it! Will always use them.

Cons: Nothing

9.6 Excellent

Intermediate

Aug 14 2016

Pros: Very friendly and helpful staff!

Cons: It seems a bit high priced.

7.6 Good

Full-size

Aug 12 2016

Good customer service

Pros: Easy access to get a car. Car was in great condition.

Cons: Had trouble finding the Avis in San Antonio but luckily was only a few blocks from where the Internet told me it was. I was bill for an extra day when I was 10 minutes early but the Avis rep fixed it and was not charged. Only complaint was it took 20 minutes to get fixed when there was no error my part

8.0 Good

Compact

Apr 1 2016

Pros: Good clean car with good mileage.

8.4 Excellent

Economy

Jan 15 2016

First Time returning

Pros: I loved the fact that I could change the location for returning the car within Austin at no additional expense

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