Reviews for Dollar in Burbank
- All reviews 100%
Based on 45 reviews
Dec 3 2016
Pros: Easy pick up and drop...nice helpful staff50%
Cons: $12 added to my final bill that wasnt In the estimate
Nov 18 2016
It was all good.
Pros: Nice and easy without any glitches.
Nov 9 2016
Pros: Ease of drop off.
Cons: Long walk to airport terminal.
Oct 27 2016
Pros: We dropped the car at Burbank. Drop-off was at the airport.
Oct 17 2016
All around good value
Pros: - Good car - Good drop-off experience - Super cheap
Cons: The pickup experience was very slow. There were only two people in line ahead of us, and we probably waited 20-25 minutes.
Apr 28 2016
Cons: Requires receipt for gas even when tank is obviously full by the gauge. Tried to take advantage of cousins death by saying, "you don't want to worry about insurance at a time like this, you should buy the premium insurance plan." "You have a lot on your mind with your cousin's death, you should pre buy gas so you don't have to worry". No thank you.
Apr 19 2016
Cons: I did not appreciate the lack of knowledge of the representative that helped me. This is my first time renting from Dollar rental and once I received a way higher price, I told him that I would go to hertz or budget since I had a corporate discount that waived particular fees. I have had my underage fee overlooked thanks to my corporate discount but the representative urged me to purchase it and convinced me that I would get charged an underage fee regardless. I was unhappy with him and because I had to be somewhere right away, I just went with it and will no longer be using Dollar rental from here on out. I am thankful to have had a car this past weekend and now can rely on my own experience to stay away from Dollar rental.
Apr 19 2016
Pros: Nothing to like
Cons: They did not have a car for me. They suggested waiting around until another car was returned. Complete waste of time. Midway had cars available but ended up being $50 more than the quote I had received from Dollar. Do not use Dollar in Burbank.
Apr 19 2016
Cons: They didn't have the car I reserved available and refused to give me a different car at the rate I had pre-booked. The manager's solution was to charge me double the rate I booked for an upgraded car or be on a waiting list with no estimated arrive time for cars being returned to the airport. I cancelled my reservation and rented from a different company. I will not use Dollar rental in the future and was very disappointed in their lack of customer service.
Apr 18 2016
no cars to be had
Pros: Not a thing
Cons: Made the reservation only to arrive at the rental car location to find out they had no cars. We weren't the only ones there were at least 5 other customers in the same situation. How can you accept reservations knowing there were no cars. Instead I couldn't get a competitive rate. I had to go to another rental place and take what was offered. I will not use Dollar this is terrible service. Was told to wait for 1/2 hour might be able to get some cars.
Apr 11 2016
Pros: Drop off agent was very nice.
Cons: Dropped off was different than pick up. Sign needed saying Dollar is on the third floor.
Mar 30 2016
Not What I Thought
Pros: The car worked, though the brakes were snatchy and I learned the hard way it needed new wiper blades.
Cons: The car had 28,000 miles on it and it drive like it. The "final" price was extremely deceiving and ended up being nearly three times that price by the time I walked away. The well-priced insurance quote your site gave me wasn't what they gave me at the desk. Read the very fine print people.
Feb 25 2016
Pros: Very nice service.
Feb 22 2016
Pros: Again a lovely, easy going, and helpful staff member to deal with. Too easy! I'll be back!
Jan 25 2016
Wrong Dollar Rental
Pros: Car was okay. Had a ride to the airport.
Cons: Did not get the rate I thought I would....paid triple or more . the deal was for Burbank and I thought when it said "off airlport" it was off LAX the place I ended up had just moved there and when I presented my information, it was like ....wrong place....wrong deal sorry about that!!
Jan 21 2016
Pros: I really loved how convenient everything was since I had already booked my reservation online. Great service!
Cons: The only complaint I had was walking to the kiosk inside the airport and then seeing a small sign showing I had to walk to the kiosk outside because it was closed.
Dec 22 2015
Cons: I returned the car with 1/2 tank of gas and would like a refund on that 1/2 tank. They told me to call your customer service, usually they are very good. However when I called the customer service they directed the call back to Burbank, where I could not get a refund. Not very professional.
Dec 8 2015
Pros: We had great service.
Oct 26 2015
Pros: Great price
Cons: The walk from the gate at Burbank to the garage/rental car pick up is obscenely long, a real death march
Oct 14 2015
Great Deal for one-way Rental!
Pros: This was an amazing deal. Although I used a smaller car, it worked perfectly for my Roadtrip from LA to Napa, CA.