Reviews for Dollar in Burbank
- All reviews 100%
Apr 7 2017
Cons: The reserved car wasn't available when we arrived. I was given two options: 1) Wait for at least 30 minutes or more to see if any thing will be available. There was no guarantee of the car size, and I might have to take a compact car instead of a full-size one that I reserved. 2) Go and rent from a somewhere else. After waiting for about 25 minutes, I decided to check the next rental counter, FOX, and was immediately given a beautiful full-size car for $39/day. One odd thing though, on the way to pickup my rental, I noticed several cars parked idly in the Dollar lot :(((.
Mar 31 2017
Cons: I was visiting Texas for the first time and wasn't aware of toll roads. I just got a bill from Dollar because I had a toll fee of $20.61. Dollar charged me an admin fee of $90.
Mar 23 2017
Reservation Didn't Matter
Cons: They did not honor my reservation and told me to wait 2 hours for a car. Why let me make a resrevation online if you're not going to honor it? Kayak/Dollar should have told me there were no cars available.
Mar 13 2017
Great car, horrible customer service
Pros: The vehicle was in great shape, clean, great value for price.
Cons: Kiosk for Dollar rent a car was no where to be found. Sign indicated that it was on the first floor while it was actually on the 3rd. Policy states that you cannot use a debit card unless you can show proof of a return flight. Therefore, you cannot use a debit card if you live locally. This would have been good information to have before we arrived. Asked, "can we add another driver? She isn't here but we have a note and copy of her license." "Yes." After we hand over the paperwork he says "no you can't add another driver who isn't present." "But you just said we could." "No you can't." So strange. then we were sent to another floor to find the vehicle. The process took at least 45 minutes. Luckily drop off was much easier.