Reviews for Dollar in Burbank
- All reviews 100%
May 22 2017
Pros: The agent was nice.
Cons: They had no cars available when we arrived and had no idea when one would become available. We were not notified of this prior to arriving. We ended up canceling our reservation and renting one booth over at fox rental cars.
Apr 7 2017
Cons: The reserved car wasn't available when we arrived. I was given two options: 1) Wait for at least 30 minutes or more to see if any thing will be available. There was no guarantee of the car size, and I might have to take a compact car instead of a full-size one that I reserved. 2) Go and rent from a somewhere else. After waiting for about 25 minutes, I decided to check the next rental counter, FOX, and was immediately given a beautiful full-size car for $39/day. One odd thing though, on the way to pickup my rental, I noticed several cars parked idly in the Dollar lot :(((.
Mar 31 2017
Cons: I was visiting Texas for the first time and wasn't aware of toll roads. I just got a bill from Dollar because I had a toll fee of $20.61. Dollar charged me an admin fee of $90.
Mar 23 2017
Reservation Didn't Matter
Cons: They did not honor my reservation and told me to wait 2 hours for a car. Why let me make a resrevation online if you're not going to honor it? Kayak/Dollar should have told me there were no cars available.