Reviews for Dollar in St. Louis
- All reviews 100%
Feb 10 2017
Great service from Dollar, I should have gotten in
Pros: All was great except the fact that I should have purchased additional insurance from kayak for $9 instead of the $27 they charged at the counter.
Dec 31 2016
Just Like it Should Be
Pros: Service was great and friendly
Cons: Like all rental cars the windshield was dirty, particularly inside
Dec 29 2016
Pros: Everyone was very pleasant, professional, and efficient. Very good experience.
Nov 28 2016
Issue with Dollar at the St. Louis airport
Cons: This is the 2nd time I have rented from Dollar in the past couple of months in St. Louis and will never do it again. First they always try to offer an upgrade which looks like a good deal on the surface. But when you probe a bit further it ends up being 50-75% higher than the good price I received when renting the car on your site. Then they offered me the insurance coverage. When I told them my insurance provider covered me in a rental the agent asked how much my deductible was on the policy. I told the her it was a $1,000. She explained that if I paid an additional $9 it would cover the deductible. I commented and said that sounded like a good deal and took the extra coverage only to find out when she printed the invoice for me to sign it was $9 per day. I had an early flight when returning the car. I arrived at the Dollar lot to find they were closed. There were instructions on the gate that said to park the car in a commercial lot across the street, put the keys in a drop box and a shuttle would take me to the airport and a $9 charge would automatically be charged to my credit card. Well there was not drop box to be found. Fortunately the shuttle driver said she would see to it the keys were turned in to Dollar. I had no choice but to leave it with her so hopefully the keys made it back to Dollar. Another couple was returning their car at the same time and were equally confused about the whole process. There was not not a single sign in the area that directed us to where the Dollar lot was located. Fortunately I was somewhat familiar with the area and figured out where it was after driving around for 30 minutes looping between the airport terminal and Dollar's lot. You should take this car company off your program.