Reviews for Hertz in St. Louis
- All reviews 100%
May 24 2017
Pros: Nice car. Easy pick up and drop off.
Cons: I live in Texas. Sad I wanted to rent car at St. Louis Airport. Got a price of $349. Got to the office at the airport rental and was told that our reservation was at another location. We asked can we get a car here. Yes but it will be more. So we had to pay $539.00. Two hundred more. Not happy at all. We assumed that if you say it is at the airport that it is at the airport We were told the other office was several miles from the airport. This is false advertising.
May 19 2017
Hertz was great Kayak was lousy
Pros: Jason at the pick up point was great.
Cons: You set up a pick up location that was an hour from the airport. I was not informed of this. I depended on Kayak to arrange a car at the airport and you failed me. If I ever use Kayak again I will have to check up on you at every step. Hertz was great and helped me out. Kayak was lousy. I spent more money on cabs than I did rental.
Apr 30 2017
Cons: I booked and thought this was a pick up at the airport. Very misleading representation on the part of Kayak. Actually, I would call this a bait and switch. Had to take a $100 cab ride to pick up the reserved car. Luckily, I got there before the shop closed. Very close in time and unnecessary stress. I will never use Kayak again. Now, I clearly understand the process but this should have been made specific in your representation.
Apr 28 2017
You Screwed Up
Cons: I booked the car through your web site for St Louis Airport. Once we got to the Hertz counter I was told the reservation was 10 miles on the other side of town. Ended up paying $300 for a 2-day rental of a small compact car. Shame on you guys