Reviews for Hertz in St. Louis
- All reviews 100%
Jan 3 2017
Confusing Holiday schedule
Pros: I liked that eventually we got the hertz location to work with us and they made the pick up work with our schedule and the original price.
Cons: I did not like that when they called to confirm my reservation- they then told me they would be closed. When I asked them if they could move my pick up they said sure, but at an additional charge. I told them I based my pick up based on the charge- also, why should I pay more because they allowed me to make a reservation and then changed it? I had to continue to call them in order for us to work things out even though I was promised a call back. When I dropped off in milwaukee that location was also closed and we were not aware nor told when we picked up. I had to call hertz in order to figure out how to drop off. The whole reservation was a little kerfuffled. I wish that because it was a holiday they would have been more on top of making sure we knew what to do.
Dec 28 2016
Thanks for the rental car hookup, NOT!
Cons: They did not have a vehicle available. Called the next morning to say they saw my online reservation, but there was no vehicle for me.
Nov 8 2016
Entered STL (Saint Louis Airport) got Concord loca
Pros: Hertz phone service kindly rebooked me at the airport
Cons: Hertz staff at airport offered me no direct help at all. They did let me use their phone.
Nov 2 2016
Pros: ok customer service
Cons: so hard to find the place, and get to it. very confusing location.