Reviews for Hertz in St. Louis
- All reviews 100%
Mar 23 2017
Pros: Pick up and dropoff was good.
Cons: Car was not ready when promised even though I called before going to pick up the car. I was told that it was ready and when I arrived it wasn't at the location. I had to return.
Mar 14 2017
After a Surprise, quite nice.
Pros: The staff at Hertz (where I finally picked up the car) was excellent, very helpful, very friendly. Couldn't have been better or more accommodating.
Cons: I thought I was picking up the car at the airport but it was reserved at a location 25 miles away. I know I put "Lambert International Airport" in for location but somehow it switched locations but did not readily identify that on-line.
Mar 8 2017
Cons: It was a scam. Your site gave me the option to select St. Louis airport pickup and when I got there to the hertz rental at the airport said Kayak reserved my car at a hertz rental 25 miles away. I called and called but kept getting voicemail for Kayak saying they can't change my reservation I would need to work with Hertz. I had them cancel the Kaayak and I had to pay twice as much to Hertz. I think Kayak still billed me for the rental too. What a nightmare! My email is email@example.com
Mar 6 2017
Service uneven and needs improvement
Pros: After my plane landed, I went to pick up my car and I was told I was at the wrong location. I had specified the airport Hertz but I was told by this woman at what turned out to be a club counter that I had to contact Kayak to change reservation or go to the other location - 20 minutes away. There is no easy way to contact Kayak and I tried multiple ways (more than a week later no one from Kayak has contacted me). Finally, I went to the regular checkin counter and was told by a man there that it was no problem to change the reservation to that location. In about 5 minutes, I was in my car. I have no idea why the quality of service was diffferent but it was a huge difference. I'm relieved it was settled but a very unsettling expereince.
Cons: Difficult, unpleasant rep